Technical Support Technician

This full-time onsite role supports customers with technical expertise for GeoVision products and contributes to both pre-sales and post-sales activities. The position combines troubleshooting, product testing in simulated setups, product demonstrations, and training, while also assisting with exhibitions and sales demos.

Location and Work Schedule

• Location: Irvine, CA (onsite)
• Work model: In person
• Schedule: Monday to Friday
• Job type: Full-time

Compensation

• Hourly pay: USD 20 to 25 per hour
• Pay note: Pay depends on experience

Responsibilities

• Address and resolve technical inquiries through phone, e-mail, or online chat in a timely and efficient manner
• Troubleshoot, diagnose, and resolve issues while documenting all steps taken during support
• Provide technical support for pre-sales and post-sales activities
• Set up simulated environments and conduct product testing
• Deliver product training to customers
• Support Exhibition, Road Show, and Sales Demo events

This role blends responsibilities across Product Specialist work, Product Testing, Pre and Post sales Technical Support, Customer Service, Hotline support, and Product Training.

Requirements

• Service oriented attitude and good communication skills are required
• Ability to solve problems independently while collaborating with other team members
• Strong computer software aptitude and the ability to learn new concepts quickly, independently
• Ability to demonstrate products to customers is required
• Ability to simulate and replicate a customer’s environment for troubleshooting
• Technical/Engineering background is required/vital
• Experience working in a technical support environment
• High level customer service skills
• Comprehension of networking protocols and concepts
• Certifications are desirable but not required
• US citizen is required

Experience and Education

• Education: Associate (required)
• Windows: 2 years (preferred)
• Customer Service: 2 years (preferred)

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Company Information

Company website: https://www.geovision.com.tw/us/