Temple, TX

Support Jobs in Temple, TX

4 jobs found

Include remote jobs

1mo ago

Contact Center Specialist I – Technical Support

Baylor Scott & White Health Temple, TX

Temple, TX

1mo ago Closed

Full time Contact Center Customer Service Customer Support

This position is no longer accepting applications (closed Nov 1, 2026).

Job Description

Support patients and callers as a front-line technical assistance contact center specialist in a hybrid Temple, TX setup with primary work-from-home scheduling.

Work mode: Primarily work-from-home (in-person onboarding at the Temple Contact Center)
Schedule: Wednesday–Sunday, 9:00 AM to 6:00 PM
Training: Approximately 2 weeks of virtual weekday training (Monday–Friday) before moving to the regular schedule
Education: H.S. Diploma / GED equivalent

Responsibilities

Handle routine inquiries, complaints, and concerns via inbound phone calls, emails, and electronic requests, following close supervision
Drive a positive customer experience by focusing on customer satisfaction and resolution
Provide accurate, valid, and complete information using the appropriate methods and tools
Identify emergent health situations from caller information and coordinate immediate triage
Collaborate with providers, clinical staff, and other departments to help meet patients’ needs
Calm upset customers with a composed and professional demeanor
Identify and escalate priority issues for resolution
Document all customer interactions and accurately process required documents for optimal service
May assist with electronic medical record account tasks, including creating new accounts, preventing duplicate accounts, and verifying insurance coverage

Role Scope

Provide front-line support for product and service requests
Support technical help and troubleshooting
Answer questions, register new patients, and assist with scheduling healthcare appointments
Support financial clearance, complaint handling, and institutional information requests

Requirements

Experience in a call center, customer service, or healthcare setting preferred
Moderate understanding of general job aspects
Strong listening, interpersonal, and communication skills; professional, nice, and respectful telephone etiquette
Excellent data entry skills and strong numeric/data handling abilities
Strong computer navigation skills
Knowledge of the patient portal preferred
Knowledge of customer service values and practices preferred
Knowledge of call center telephony and technology preferred
Ability to quickly assess requests using electronic and paper resource materials and respond correctly
Comfort working in a fast-paced, constantly changing, and stressful environment
Tier 1 technical support or call center experience preferred
Comfort navigating computers, smartphones, browsers, and performing basic troubleshooting while clearly explaining technical steps
Deliver excellent customer service using patience, effective communication, active listening, and a helpful, solution-focused approach

Technologies

Electronic medical record system

Benefits

Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1

Belonging statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

Education: H.S. Diploma / GED Equivalent
Experience: Less than 1 Year of Experience

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1mo ago

Representative, Help Desk I

Mclane Company, Inc. Temple, TX

Temple, TX

1mo ago Closed

Full time Computer Skills End User Support Hardware Support

This position is no longer accepting applications (closed Oct 27, 2026).

Job Description

The Help Desk I role supports reliable enterprise system operations while serving as the first line of assistance for internal and external customers. This onsite position in Temple, TX focuses on system monitoring, alert handling, and first-tier troubleshooting for hardware, software, and supporting infrastructure issues.

Key Responsibilities

Receive and triage first-tier technical issues reported by phone and computer, including hardware and software problems on personal computing devices and supporting infrastructure issues affecting internal technology users.
Use pre-established methods to resolve basic problems. When needed, escalate incidents to second-tier help desk support staff or to the appropriate MBIS area to help ensure timely continuation of the reporting user’s productivity.
Learn and apply existing procedures for internal requests related to personal computing devices, using phone support and computer-based remote methods to fulfill service needs.
Assist internal technology users via phone and computer-based remote methods by implementing standard personal computer practices aligned with user requirements.
Identify recurring issues and notify the appropriate MBIS area to review design and issue resolution approaches to reduce productivity impact for internal technology users.

Required Qualifications

High school diploma or GED required.
1 or more years of experience in IT operations, production support, help desk support, or a related technical environment preferred.
Strong troubleshooting, analytical, and problem-solving skills.
Ability to communicate effectively with both technical and non-technical customers.
Ability to prioritize tasks and respond effectively in a fast-paced operational environment.

Preferred Qualifications

Associate’s or bachelor’s degree in Information Technology or a related field preferred.
Basic understanding of system monitoring, job scheduling, and incident management processes preferred.

Benefits

Benefits begin on Day 60: medical, dental, and vision insurance; FSA/HSA; and company-paid life insurance.
Paid time off: begins after 90 days.
401(k) Profit Sharing Plan: available after 90 days.
Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more.

Location and Role Context

This is an onsite position in Temple, TX with a focus on monitoring and managing enterprise system platforms, peripheral equipment, and batch job schedules to support reliable system operations.

Why Join This Team

Support mission-critical distribution operations with measurable impact.
Hands-on technical work with exposure to diverse technologies.
Stable organization with long-term career growth opportunities.
Team-driven culture emphasizing reliability, service, and accountability.
Opportunity to build technical and customer-facing skills.

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1mo ago

Representative, Sr Help Desk

Mclane Company, Inc. Temple, TX

Temple, TX

1mo ago Closed

Full time Manager Senior Ai Automation

This position is no longer accepting applications (closed Oct 24, 2026).

Job Description

McLane Company, Inc. is seeking a Sr Help Desk Representative to lead enterprise-level technical support operations from Temple, TX on-site. In this role, you will manage an Enterprise Service Desk Level 2 team while helping modernize ITSM through AI, automation, platform administration, and continuous operational improvement.

You will partner across IT functions to evolve incident, request, knowledge, problem, and change management processes, with a focus on better service delivery, increased self-service adoption, and an improved teammate experience. The position also includes evaluating emerging AI tools and establishing governance to support responsible adoption across the enterprise.

Key Responsibilities

Lead the Enterprise Service Desk Level 2 (ISS) team covering advanced support, platform administration, AI innovation, automation development, and operational service improvements.
Provide leadership, coaching, mentoring, and performance guidance for Service Desk teammates, building accountability, innovation, and continuous improvement.
Develop and execute an AI and automation roadmap for Enterprise Service Desk and ITSM operations.
Find and prioritize opportunities to remove manual work using automation, AI-enabled capabilities, and self-service solutions.
Collaborate with Infrastructure, Security, Applications, Service Desk, and ITSM teams to design, implement, and support enterprise automation solutions.
Drive modernization efforts across Incident, Request, Knowledge, Problem, and Change Management processes.
Improve service delivery, self-service adoption, operational efficiency, and teammate experience.
Evaluate emerging AI technologies and recommend solutions that improve support operations and business outcomes.
Set governance, standards, and best practices for AI adoption, automation development, and responsible technology usage.
Analyze operational data and service metrics to spot trends, recurring issues, automation opportunities, and service improvements.
Create KPIs, dashboards, and reporting to measure automation effectiveness, operational performance, and business value.
Share recommendations, operational insights, and ROI metrics with IT leadership and business stakeholders.
Manage escalations and lead complex issue support to ensure high-quality service delivery.
Champion digital transformation initiatives aligned to business objectives.
Promote responsible use of Microsoft Copilot, Azure AI, Claude, Gemini, Power Automate, and other approved AI-powered productivity tools.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business, or a related field; equivalent experience may be considered.
Five (5) or more years of experience leading technical support, service management, infrastructure, or enterprise support teams.
Experience managing enterprise support operations, escalations, and service delivery functions.
Experience designing, implementing, or supporting automation solutions and operational improvement initiatives.
Strong understanding of IT Service Management (ITSM) frameworks, service operations, and support best practices.
Experience collaborating across Infrastructure, Security, Applications, Service Desk, and business teams.
Strong leadership, communication, problem-solving, and stakeholder management skills.
Ability to manage multiple priorities and deliver results in a fast-paced environment.
Ability to read, write, and understand English sufficient to perform job-related tasks effectively and safely, including understanding work instructions, safety protocols, and role communications.

Technologies

Microsoft Copilot
Azure AI
Claude
Gemini
Power Automate

Benefits

Day 1 benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance
Paid time off begins day one
401(k) Profit Sharing Plan after 90 days
Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more

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1mo ago

Technical Support Engineer I

ZEISS Group Temple, TX

Temple, TX

1mo ago Closed

Full time Computer Skills Customer Support End User Support

This position is no longer accepting applications (closed Oct 22, 2026).

Job Description

The ZEISS Group team is seeking a Technical Support Engineer I to provide advanced technical assistance to end users and internal stakeholders. This onsite role is based in Temple, TX, supporting issues tied to VERACITY and other cataract-related ZEISS products. The position focuses on troubleshooting, clear communication across multiple levels, and escalation of complex matters to the right development or IT contacts.

What you’ll do

Partner with Surgeons and their teams to train, troubleshoot, and educate users on VERACITY and other cataract-related ZEISS products.
Handle complex technical questions from Field Service Engineers, Affiliates and Distributors, Sales, Customer Service, Parts, and customers via telephone, fax, and email, with rare on-site support at customer locations.
Support improvements to service documentation by providing feedback and insights when requested.
Review performance trending reports for assigned instruments to identify potential problem areas and share findings with other departments on a monthly basis.
Maintain and improve technical proficiency with company products and services, with emphasis on dedicated supported products.
Work cross-functionally with departments such as product or quality teams to resolve customer and general service issues.
Mentor Technical Support Representatives and help elevate departmental performance through onboarding and peer coaching.
Participate in policy setting and strategy changes aimed at improving customer service fulfillment.
Follow industry safety standards and take on special projects as delegated by the VERACITY Manager.

What you bring

BA/BS in Engineering or Sciences, or an equivalent combination of education and experience.
Minimum 4 years of experience as a Technical Support Engineer (or equivalent technical experience).
High technical proficiency with strong problem solving and analytical skills.
Experience with basic electronics, mechanics, optics, personal computers, and basic operating systems including Windows 95/98/NT/XP.
Strong knowledge of networking setups and protocols (preferred).
A+ and Net+ certification strongly desired.
Excellent written and verbal communication plus interpersonal skills.

Technologies

Windows 95
Windows 98
Windows NT
Windows XP
A+
Net +

Benefits

Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay

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Support Jobs in Temple, TX

Contact Center Specialist I – Technical Support

Representative, Help Desk I

Representative, Sr Help Desk

Technical Support Engineer I

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