Program Management

Program Management Support Jobs

2 jobs found

1mo ago

Helpdesk Lead

ITinfra Atlanta, GA

Atlanta, GA

1mo ago Closed

$85k+/yr Full time Customer Service Customer Support End User Support

This position is no longer accepting applications (closed Jul 26, 2026).

Job Description

ITinfra seeks a Helpdesk Lead to oversee IT support services and ITIL processes for government programs, coordinating with service managers, the service desk, and contractors while managing schedules, resources, issue resolution, reporting, and project presentations.

Responsibilities

Act as the government’s primary point of contact, providing leadership and oversight for IT support services and ITIL processes to ensure consistent, efficient delivery.
Guide knowledge management as well as training and workforce development initiatives.
Collaborate with service managers, technical and operational leads, the service desk, contractors, and providers to coordinate service delivery across the environment.
Review and approve technical solutions and develop practical program schedules.
Manage program and project schedules and resources to align deliverables with government timelines.
Resolve issues, allocate resources, supervise project personnel, and oversee operations and performance.
Provide daily, weekly, and monthly reports as required.
Develop and present In-Process Review (IPR) slides on a quarterly basis for all open projects supported by the contract.
Prepare ad hoc slides for management and participate in meetings as needed.

Requirements

Ten years of experience managing IT Support Services.
ITIL certifications: ITIL 4 Foundation, ITIL 4 Managing Professional, ITIL 4 Strategic Leader, ITIL 4 Practice Manager, ITIL 4 Extension Modules, and ITIL 4 Master.
Demonstrated understanding and application of ITIL principles.
Proven experience leading IT teams with a mobile workforce.
Education: Bachelor’s degree in business administration, business management, information systems, information technology, engineering, or equivalent experience.
U.S. citizenship with an active Public Trust clearance, or the ability to obtain one.

Benefits

401(k) plan with company matching.
Dental insurance.
Health insurance.
Health savings account (HSA).
Vision insurance.
Paid time off (PTO).
Professional development assistance.
Retirement plan.

Why ITinfra

Small, growing, dynamic company with a collaborative culture.
Focus on professional growth and helping you set and achieve career goals.
Excellent health insurance benefits.
401(k) with matching and paid time off as part of the benefits package.

Work Location

Atlanta, Georgia (onsite)

Job Type

Full-time

Pay

USD 85,000 per year

Application Questions

Are you a US citizen with an active Public Trust clearance, or the ability of attaining one?
Do you have 5 years of IT program/project management experience?

Ability to Commute

Atlanta, GA 30303 (Required)

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1mo ago

Manager Engineering Technical Support 2

Northrop Grumman Redondo Beach, CA

Redondo Beach, CA

1mo ago Closed

$147k - $220k/yr Full time Engineering Hardware Support Manufacturing Engineering

This position is no longer accepting applications (closed Jul 18, 2026).

Job Description

Northrop Grumman offers a comprehensive benefits package and a stable, inclusive culture. This onsite role in Redondo Beach, California leads a diverse Space Systems engineering team focused on the integration and test of P093 R-Systems hardware. The position carries a salary range of USD 146,600 to 219,800 per year and opportunities to drive staffing, process improvements, and execution across production activities.

Responsibilities

Direct daily prioritization, tasking, resource allocation, and execution for the program’s engineering technician team across multiple production activities.
Provide clear direction to engineering technician crews at shift transitions and collaborate with engineering to anticipate and resolve on-the-floor roadblocks.
Serve as the first-line adjudicator of resource conflicts among technician teams.
Manage indirect and program direct budgets along with capital assets.
Escalate blockers promptly to the appropriate program leadership and help facilitate problem resolution.
Collaborate with functional homerooms to develop sustainable staffing and pipeline planning for engineering technician crews.
Perform Performance Management for direct reports, including compensation decisions, promotions, goal setting, development, coaching, and real-time feedback.
Mentor and engage section members with recognition, rewards, and career development guidance.
Oversee all aspects of employee relations including conflict resolution.
Promote an inclusive workplace that fosters community building, mitigates biases, and cultivates strong relationships.
Support Functional Homeroom initiatives and projects such as process improvement, Event Response Teams, CAPA implementation, and proposal efforts.
Limited travel may be required.

Requirements

Bachelor’s Degree in a STEM discipline plus 5 years of experience in a technical role, or Master’s Degree in STEM with 3 years of experience, or High School Diploma/GED with 11 years of technical experience.
Proven leadership experience in multi-disciplinary teams, preferably within Integration, Test, and Launch campaigns (IT&L).
Strong capability in short and long term planning, including resource allocation, schedule execution, and workforce development.
Extensive technical experience with space vehicle mechanical systems, architecture, and testing procedures.
Excellent communication, decision-making, and conflict-resolution skills.
Ability to lead and support dynamic program schedules that may include shift work, weekends, and extended shift hours.
Active SCI clearance required at time of application.

Technologies

P093 R-Systems hardware

Benefits

Medical, Dental & Vision coverage
401k
Educational Assistance
Life Insurance
Employee Assistance Programs & Work/Life Solutions
Paid Time Off
Health & Wellness Resources
Employee Discounts

Relocation Assistance

No relocation assistance available

Clearance Required for Start

Yes

Clearance Type

SCI

Travel

Yes, 10% of the Time

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Program Management Support Jobs

Helpdesk Lead

Manager Engineering Technical Support 2

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