IT Support Services Consultant

Oxley Enterprises®, Inc. is seeking an IT Support Services Consultant to deliver lifecycle support for U.S. Coast Guard C5I systems. In this Washington, DC onsite role, you will help plan and manage portfolio and project efforts, measure performance, and support logistics and change enablement to strengthen mission support capability.

What You’ll Do

• Provide lifecycle support across planning, procurement, portfolio and project management, performance management, asset tracking, and logistics support for USCG C5I systems
• Formulate strategic and communications plans for C5I programs
• Execute procurement planning activities, including alternatives and cost analyses, requirements development, Life Cycle Cost Estimates (LCCE), and Work Breakdown Structures (WBS)
• Support portfolio and project management work such as risk analyses and performance tracking
• Develop performance measurement and improvement plans using data analytics, and create decision aids for continuous improvement
• Support asset management activities including tracking, disposal, and configuration management
• Manage key artifacts and knowledge libraries, and develop knowledge tools
• Support integration of functions, processes, and policies that build Coast Guard systems and mission support capability, including change management, strategic planning, and analysis
• Facilitate executive-level sessions to support strategy formulation
• Develop and manage Integrated Project Teams (IPTs) executing improvement efforts based on defined project plans
• Align and integrate enterprise priorities vertically and horizontally across directorates and with operational partners
• Establish standard, disciplined, repeatable, and scalable processes
• Link performance measures to business strategies and objectives
• Support organization-wide strategic planning, program evaluation, monitoring, and measurement, including strategic plan development and alternative pathway analysis
• Support development and maintenance of a project selection process, project pipeline, and project portfolio aligned with strategic priorities, including oversight of high-priority projects
• Develop and maintain initiative prioritization matrices
• Conduct business-related analyses, business cases, and alternatives analyses to improve organizational performance
• Apply Lean Six Sigma and MSBM to review and document processes, identify improvements, and expand business process improvement efforts
• Execute business process reengineering (BPR) initiatives and identify cost, schedule, and performance improvement opportunities
• Develop actionable process improvement and cost-efficiency recommendations
• Develop and maintain program evaluation criteria, performance metrics, and risk management strategies to assess program performance against intended goals
• Create project charters, strategies, schedules, and iterative project roadmaps with clear tasks, milestones, and deliverable sequencing
• Track and mitigate risks and issues affecting milestones and deliverables, and support project closeout and documentation
• Document and disseminate best practices and lessons learned
• Implement change management initiatives using established frameworks (e.g., Prosci ADKAR)
• Design and develop strategic communication tools such as briefs, brochures, playbooks, videos, graphics, and training materials, supporting the Strategic Communications Plan
• Ensure electronic products comply with Section 508 of the Rehabilitation Act
• Support governance structures that enable organizational improvement and integration
• Use information analytics and knowledge management to support data-driven decision-making
• Deliver training and facilitation to support implementation of organizational changes
• Facilitate meetings and working groups, draft agendas, prepare materials, write minutes, track action items, and provide technical writing and editorial support
• Coordinate tasks across parties and review work products for completeness, quality, and adherence to customer requirements
• Support the System Engineering Lifecycle (SELC) across its phases
• Support coordination and implementation of IT and data efforts aligned with organizational strategy, including documenting requirements and supporting IT architecture strategy
• Provide subject matter expertise for data-related implementations

Required Qualifications

• 5 - 15 years of experience in program and project management, meeting facilitation, strategic communications, and organizational change management supporting the USCG or other federal agencies with defense, homeland security, or law enforcement missions
• Bachelor’s Degree in Engineering, Computer Science, Business, or a related field
• Project Management Professional (PMP) certification, Department of Homeland Security (DHS) mid-level Project Management certification, Six Sigma Master Black Belt certification, or equivalent certification (preferred)
• Above average experience with lifecycle support for C5I systems, including planning, procurement, portfolio and project management, and performance management
• Above average experience with procurement planning, including alternatives and cost analyses, requirements development, LCCE, and WBS
• Experience developing strategic plans and communication plans for IT programs
• Experience with portfolio and project management support, risk analysis, and performance tracking
• Experience with asset management, tracking, disposal, and configuration management
• Experience with knowledge management of key artifacts and knowledge libraries, including knowledge tool development
• Experience supporting the System Engineering Lifecycle (SELC) across its phases
• Experience documenting requirements for IT and data efforts, supporting IT architecture strategy, and providing subject matter expertise for data-related implementations
• Above average ability to manage highly complex projects to completion on schedule and within resource constraints
• Above average experience with business process improvement analysis, Lean Six Sigma analysis, and performance metrics analysis
• Above average experience with business case analyses, alternatives analyses, concept development, and requirements analysis
• Above average experience developing project charters, schedules, roadmaps, and risk mitigation strategies
• Above average proficiency in Microsoft Office (e.g., OneDrive, Teams, Microsoft Project, SharePoint)
• Strong ability to apply change management frameworks (e.g., Prosci ADKAR) to prepare for, manage, and sustain change
• Strong ability to conduct detailed research and analysis of technical data
• Strong ability to read and interpret Government policy, regulations, and directives and apply those interpretations as directed by the Project Manager or designee
• Strong ability to coordinate all parties to tasks and review work products for completeness, quality, and adherence to customer requirements
• Strong ability to facilitate meetings and working group sessions, including executive-level sessions, in person and virtually
• Strong technical writing and editing skills
• Ability to develop strategic communications and training materials that inform key audiences and increase stakeholder awareness and engagement
• Ability to communicate effectively orally and in writing with executive-level personnel
• Experience supporting a federal agency
• Ability to obtain/maintain a Federal Civilian Public Trust
• U.S. Citizenship or Permanent Resident status with at least 3 years lived in the United States

Security / Clearance

• Ability to obtain/maintain a Federal Civilian Public Trust
• Federal Civilian Public Trust coverage: 10 year period, and in some instances lifetime events
• OPM Security Investigations Index (SII), DoD Defense Central Investigations Index (DCII), National Agency Check (NAC) records, FBI name check, FBI fingerprint check, credit report check
• Written inquiries to previous employers and references listed on the application for employment
• Potential interviews with the subject, spouse, neighbors, supervisor, coworkers
• Law enforcement check, court records check, education check (attendance and degrees)

Compensation

The annual projected pay range for this position is $88,100 - $174,780, with consideration given to qualifications, experience, job responsibilities, and geographic location.

Benefits

• Medical, dental, vision, and prescription drug coverage for you and your family
• Life Insurance, short-term disability, and long-term disability paid for by the Company
• Supplemental coverages including Accident, Critical Illness, and Hospital
• Additional Life insurance coverage for you and your dependents
• 401k plan with various options to select based on your retirement goals

Location and Travel

• On-site: U.S. Coast Guard Headquarters (Douglas A. Munro Headquarters Building), 2703 Martin Luther King Jr Ave SE, Washington, DC 20593
• Virtual/remote work only as approved by the Government
• CONUS and OCONUS travel may be required; a valid passport and current immunizations are required for OCONUS travel

Tools and Technologies

• Command, Control, Communication, Computer, Cyber, and Intelligence (C5I)
• Prosci ADKAR
• Lean Six Sigma
• Microsoft Office (OneDrive, Teams, Microsoft Project, SharePoint)
• Section 508 of the Rehabilitation Act