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Today

Technical Support Specialist - Financials

ServiceTitan, Inc. Remote 🌍 Remote

Remote

Today

$19 - $31/hr Full time Accounting Accounting Software Application Support

Apply Now

Job Description

This role supports customers who rely on ServiceTitan for essential financial workflows. You will work remotely as a Technical Support Specialist focused on the Financials pillar, helping with product usage and troubleshooting accounting integrations.

Key Responsibilities

Serve as the first point of contact for customer questions and support requests across phone, chat, email, and screen-sharing sessions.
Develop strong expertise in ServiceTitan financial modules, including invoicing, accounts receivable, and job costing, to deliver accurate guidance and practical solutions.
Troubleshoot and resolve issues involving accounting integrations, including QuickBooks, Sage Intacct, and other connected platforms.
Assist customers with accounting best practices inside the product, including chart of accounts setup, financial reporting, and month-end closing procedures.
Use support tools and thorough testing to de-escalate and prevent unnecessary escalations when handling complex financial workflow cases.

Requirements

Bachelor’s degree preferred, or equivalent experience in technical support or an accounting-related role.
Strong problem-solving skills with effective critical thinking and troubleshooting ability.
Excellent interpersonal skills, including empathy and patience, with the ability to explain financial and technical topics clearly.
Ability to remain level-headed and perform in a feedback-oriented, fast-changing environment.
Strong communication skills in both written and verbal formats.
Customer-focused mindset, willingness to learn, and a proactive, can-do approach.
Solid understanding of core accounting concepts, such as debits and credits, accrual versus cash basis, general ledger, P&L, and balance sheets.
Highly preferred: hands-on experience with accounting software such as QuickBooks (Desktop or Online), Sage, or similar systems.
Proficiency with spreadsheet tools, including Google Sheets or Microsoft Excel, for analysis and reporting.
Strong mathematical and analytical aptitude.
Knowledge of the home or commercial service industry is a plus.
Comfort working remotely at a desk (sitting or standing) for 6 to 8 hours at a time.

Technologies

QuickBooks
Sage Intacct
QuickBooks (Desktop or Online)
Sage
Google Sheets
Microsoft Excel

Benefits

Flextime, recognition, and support for autonomous work.
Flexible time off along with ample learning and development opportunities.
Comprehensive onboarding program.
Leadership training for Titans at all levels and other programs and events.
Bonusly, peer-nominated awards, and more.
Company-paid medical, dental, and vision plans, with 100% employer-paid options and 90% coverage for dependents.
FSA and HSA.
401k match.
Telehealth options including memberships to One Medical.
Parental leave and support.
Up to $20k in fertility services (IUI and IVF), surrogacy, and adoption reimbursement.
On demand maternity support through Maven Maternity.
Free breast milk shipping through Maven Milk.
Pet insurance.
Legal advisory services.
Financial planning tools.

AI Use in Recruitment

ServiceTitan uses technology, including automated and AI-assisted tools, to support certain aspects of the recruitment process. AI tools are not used to make hiring decisions; all hiring decisions are made by the hiring teams.

What We Offer

Flexible time off with learning and development opportunities to support ongoing career growth.
Comprehensive onboarding, leadership training for Titans at all levels, and additional programs and events.
Recognition through Bonusly and peer-nominated awards.
A holistic benefits package including company-paid medical, dental, and vision (with the stated coverage options), FSA and HSA, 401k match, and telehealth options via One Medical.
Parental leave and support plus fertility, surrogacy, and adoption reimbursement up to $20k, along with additional family support benefits described above.
Beyond base salary, total compensation includes an annual bonus, equity, and a broader set of benefits.

Compensation and Location

Location: Remote.
Compensation: USD 19 to 31 per hour.

View full job page →

2d ago

Technical Support Specialist - Financials

ServiceTitan, Inc. San Francisco, CA

San Francisco, CA

2d ago

$19 - $31/hr Full time Accounting Accounting Software Application Support

Apply Now

Job Description

ServiceTitan is hiring a Technical Support Specialist focused on Financials, supporting customers who rely on ServiceTitan software to run essential accounting and billing workflows. In this onsite role in California, you’ll help customers troubleshoot financial integrations, explain accounting concepts clearly, and support best-practice processes within the platform.

What you’ll do

Serve as the first point of contact for customer support across phone, chat, email, and screen-sharing sessions.
Develop strong product mastery of ServiceTitan financial modules, including invoicing, accounts receivable, and job costing, then provide expert guidance with practical, creative solutions.
Troubleshoot and resolve issues related to accounting integrations, including platforms such as QuickBooks, Sage Intacct, and other connected systems.
Coach customers on accounting best practices inside the software, including chart of accounts setup, financial reporting, and month-end closing procedures.
Use support tooling and in-depth testing to prevent escalations and de-escalate complex cases by resolving issues efficiently.

What you bring

Bachelor’s degree preferred, or equivalent experience in technical support or an accounting-related role.
Strong problem-solving skills with critical thinking and troubleshooting ability.
Excellent people skills, including empathy and patience, with the ability to translate financial and technical concepts into plain language.
Ability to stay level-headed in a challenging, rapidly changing environment and work well in a feedback-oriented culture.
Strong written and verbal communication skills.
Customer-centric mindset, desire to learn, and a can-do attitude.
Solid understanding of core accounting principles such as debits/credits, accrual vs. cash basis, general ledger, P&L, and balance sheets.
Hands-on experience with accounting tools such as QuickBooks (Desktop or Online), Sage, or similar platforms.
Proficiency with spreadsheet tools including Google Sheets or Microsoft Excel for analysis and reporting.
Strong mathematical and analytical aptitude.
Knowledge of the home or commercial service industry is a plus.
Comfort working remotely, and ability to work at a desk (sitting or standing) for 6-8 hours at a time.

Tools you’ll use

QuickBooks (Desktop or Online)
Sage
Sage Intacct
Google Sheets
Microsoft Excel

Compensation and education

The hourly salary range is USD 19 - 31 per hour. A Bachelor’s degree is preferred, or equivalent experience.

Benefits

Flextime, recognition, and support for autonomous work
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
FSA and HSA
401k match
Telehealth options including memberships to One Medical
Parental leave and support
Up to $20k in fertility services (IUI and IVF), surrogacy, and adoption reimbursement
On demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools

AI use in recruitment

ServiceTitan uses technology, including automated and AI-assisted tools, to support certain parts of the recruitment process. AI tools are not used to make hiring decisions; all hiring decisions are made by the hiring teams.

View full job page →

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Technical Support Specialist - Financials

Technical Support Specialist - Financials

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