Remote Desktop Management

Remote Desktop Management Support Jobs

2 jobs found

Today

Desktop Support Technician

Iron Service Global Inc Norwood, MA

Norwood, MA

Today

$22 - $23/hr Full time Active Directory Application Support Customer Support

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Job Description

Iron Service Global Inc is hiring a Desktop Support Technician for on-site support in Norwood, MA.

Responsibilities

Own desktop incident management for hardware, software, and connectivity through resolution
Provide IMAC and deskside support services
Handle hard- and soft-break fix for laptops and desktops
Support conference room environments, remote desktop sessions, and event support at the customer location
Maintain standard, approved hardware and software (operating systems and standard office applications) across the desktop device lifecycle, including remote management using appropriate tools
Manage and optimize desktop configuration and installations, including patch updates and hardware replacements using vendor-provided spares
Review service desk desktop incident data to identify patterns and advise customers on potential user training requirements and automation opportunities
Ensure each desktop device is installed with the appropriate desktop image
Monitor security profiles and anti-virus status on all desktop devices and take action when security requirements are not met
Deliver VIP support for deskside issues per contract and act as the site point of contact for IT-related issues when other IT teams are not available (including MI calls)

Requirements

Minimum experience: 3-5 years (minimum expectation stated)
Windows experience: Knowledge and experience on Windows 7
Imaging: Windows 11 imaging/reimaging using PXE boot
SCCM: Experience with software installation using SCCM and Software Center, plus manual installs
Hardware break-fix: Hands-on experience replacing batteries and working with Dell technicians
Endpoint/security tools: Experience using Intune, AD, and BitLocker
Outlook: Experience in Outlook administration
HumanScale: Experience troubleshooting Humanscale
Work environment: Experience supporting in engineering firms or large companies
Service management: Experience using a service management tool such as ServiceNow
UCC/EUC + remote: Expertise on EUC tools, remote support tools, MS Office, and Outlook
Preferred/Good to have: Knowledge of AD and smart hands-and-feet support
Preferred/Good to have: Knowledge and experience supporting MAC devices and tablets
Preferable: Understanding of Lync, VPN, and mobile device support
ITIL awareness: Familiarity with ITIL processes for Incident, Change, Problem, Service Request, including spare and buffer stock management
Education: Associate degree (A.A.) or equivalent from a three-year college/technical school with emphasis in electronics; Bachelor’s Degree preferred

Technologies

Windows 7
Windows 11
PXE boot
SCCM
Software Center
Intune
AD
BitLocker
Outlook
Humanscale
ServiceNow
EUC tools
Remote support tools
MS Office
Lync
VPN
ITIL

Benefits

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Pay

$22.00 - $23.00 per hour

Experience (minimums)

Desktop support: 2 years (Required)
Active Directory: 2 years (Required)
Windows: 2 years (Required)
Ticketing Tool: 2 years (Required)

Work Location

In person

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12d ago

Help Desk Lead

Booz Allen Hamilton Doral, FL

Doral, FL

12d ago

$87k - $198k/yr Full time Manager Cloud Help Desk Support

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Job Description

Lead and elevate IT help desk support across cloud-based and on-premises environments while ensuring SLA compliance and team performance.

Provide in-depth support and lead problem solving and implementation efforts for assigned technology products or applications
Apply advanced principles, theories, and concepts; contribute to development of new approaches
Resolve unusually complex problems and deliver highly innovative solutions
Operate with substantial latitude for unreviewed actions and decisions
Mentor and supervise employees across company and technical competencies
Lead and manage a technical help desk team to maintain high-quality IT support services
Implement IT support workflows
Ensure Service Level Agreement (SLA) compliance for cloud-based and on-premises environments

Requirements

5+ years of experience in IT service management
Experience with remote desktop management, enterprise device provisioning, and IT asset tracking
Experience applying ITIL service management principles
Experience with troubleshooting methodologies
Ticketing system administration experience using tools such as JIRA and ServiceNow
Experience managing a help desk team, implementing IT support workflows, and ensuring SLA compliance
Ability to lead and manage a technical help desk team focused on cloud-based and on-premises support quality
TS/SCI clearance
Bachelor’s degree

Technologies

Remote desktop management
Enterprise device provisioning
IT asset tracking
ITIL
JIRA
ServiceNow

Nice if you have

Excellent customer service, team leadership, and incident resolution skills
Master’s degree
ITIL Foundation
Microsoft Certified: Modern Desktop Administrator Associate
CompTIA A+

Clearance

Selected applicants will be subject to a security investigation
Applicants may need to meet eligibility requirements for access to classified information
TS/SCI clearance is required

Benefits

Health, life, disability, financial, and retirement benefits
Paid leave
Professional development
Tuition assistance
Work-life programs
Dependent care
Recognition awards program
Full-time and part-time employees working at least 20 hours per week on a regular basis are eligible to participate in Booz Allen’s benefit programs
Individuals that do not meet the threshold are eligible for select offerings, not inclusive of health benefits

Compensation

Projected compensation range: $86,800.00 to $198,000.00 (annualized USD)
Salary is determined by location and the individual’s combination of education, knowledge, skills, competencies, and experience, plus contract-specific affordability and organizational requirements
This posting will close within 90 days from the posting date

Identity verification and interview policy

During hiring, an identity verification process will be used that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud
You are expected to be on camera during interviews and assessments
Company reserves the right to take your picture to verify identity and prevent fraud
Use of AI or other tools to assist with responses during interviews (in-person or virtual) is prohibited unless permission is explicitly provided

Work model

Onsite: work primarily performed at a Booz Allen office or customer facility where employees collaborate directly with colleagues and customers

Location

Doral, FL (onsite)

Commitment to non-discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law

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Remote Desktop Management Support Jobs

Desktop Support Technician

Help Desk Lead

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