Doral, FL

Support Jobs in Doral, FL

3 jobs found

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29d ago

Help Desk Support Engineer

Prescient Edge Federal Doral, FL

Doral, FL

29d ago

Full time Atlassian End User Support Git

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Job Description

Prescient Edge Federal is seeking a Help Desk Support Engineer to support a federal government client onsite in Doral, FL. In this role, you will deliver technical support and training for JIRA and GitLab, oversee SLA workflows in JIRA, and contribute to quarterly reviews aimed at improving ticketing and version control processes.

Responsibilities

Deliver technical support and training to end users of JIRA and GitLab, enabling smooth adoption and timely issue resolution.
Design and implement a formal SLA tracking workflow in JIRA, including automated alerts and escalation paths.
Prepare and submit the Quarterly Ticketing and Version Control Optimization Review to evaluate resolution performance, identify workflow bottlenecks, and propose enhancements.

Requirements

Strong ability to support JIRA, GitLab, and other IT management tools, delivering prompt issue resolution and user training; proficient in troubleshooting software issues, managing user access, and supporting cloud-based IT applications.
Strong customer-service mindset and solid documentation skills.
Proven experience resolving user access issues, troubleshooting software functionality, and providing technical training.
Experience with IT help desk ticketing systems, remote desktop support, and incident response is required.

Technologies

JIRA
GitLab

Benefits

Competitive salary with potential performance bonuses.
Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
Generous retirement plan with no vesting period.
Opportunities for career development, including on-the-job training, tuition reimbursement, and networking.
A respectful, supportive, and engaging work environment.

Security Clearance

U.S. citizenship and ability to obtain a security clearance.

Education

Associate’s degree.

Location

Doral, Florida (USSOUTHCOM Headquarters).

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29d ago

Help Desk Lead

Prescient Edge Federal Doral, FL

Doral, FL

29d ago

Full time End User Support Help Desk Incident Management

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Job Description

The Help Desk Lead oversees global authentication support operations for a Federal Government client, directing SLA development, ITSM workflow coordination, and technical support for CAC, SSO, MFA, and access policies. This on-site role is based in Doral, Florida.

Responsibilities

Direct global authentication support operations, diagnosing and resolving user access problems tied to identity and access management, security policy enforcement, and cloud authentication mechanisms.
Develop and enforce service level agreements for response times, ticket resolution, and escalation protocols.
Coordinate help desk workflows through ITSM platforms, including ServiceNow and JIRA, ensuring structured ticket tracking and regular reporting.
Deliver technical support for CAC authentication, SSO, MFA, and access-control policies.
Prepare and submit the Help Desk Performance and Support Metrics Report, covering ticket resolution rates, user support trends, and SLA compliance.

Requirements

Candidates should have demonstrated ability to lead and manage a technical help desk team, delivering high-quality IT support for both cloud-based and on-premises environments.
Proficiency in ITIL service management, structured troubleshooting approaches, and administration of ticketing systems such as JIRA and ServiceNow.
Strong customer-service mindset, proven team leadership, and effective incident resolution capabilities.
Must have demonstrated experience guiding a help desk team, implementing IT support workflows, and ensuring SLA compliance, including familiarity with remote desktop management, enterprise device provisioning, and IT asset tracking.

Technologies

ServiceNow
JIRA
ITIL

Benefits

A competitive salary with performance bonus opportunities.
Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
A substantial retirement plan with no vesting schedule.
Career development opportunities, including on-the-job training, tuition reimbursement, and networking.
A positive work environment where employees are respected, supported, and engaged.

Security Clearance

Active TS/SCI clearance.

Location

Doral, Florida. (USSOUTHCOM Headquarters)

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29d ago

Help Desk Representative

Prescient Edge Federal Doral, FL

Doral, FL

29d ago

Full time Customer Service Customer Support End User Support

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Job Description

The Help Desk Representative will provide technical IT support for a Federal Government client onsite in Doral, Florida. This role covers support for cloud-based and on-premises environments, incident resolution, and end-user assistance, utilizing established ticketing systems and troubleshooting methodologies to ensure service quality and prompt responses.

Responsibilities

Deliver technical support for cloud-based and on-premises environments, ensuring timely and effective resolution of IT issues.
Utilize IT troubleshooting methodologies and ticketing platforms (examples include JIRA and ServiceNow) while upholding strong customer service practices.
Exhibit solid incident resolution capabilities, remote desktop support, and comprehensive end-user assistance.

Requirements

Proven experience resolving Tier 1 and Tier 2 support tickets, assisting with enterprise device provisioning, and maintaining IT asset tracking systems.
Experience with Microsoft Windows, macOS, and cloud-based IT support tools is required.

Technologies

JIRA
ServiceNow
Microsoft Windows
macOS

Benefits

A competitive salary with performance bonus opportunities.
Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
A substantial retirement plan with no vesting schedule.
Career development opportunities, including on-the-job training, tuition reimbursement, and networking.
A positive work environment where employees are respected, supported, and engaged.

Security Clearance

Eligibility: U.S. citizenship and ability to obtain a security clearance.

Location

Doral, Florida (USSOUTHCOM Headquarters), onsite.

Education

Bachelor’s degree in Information Technology, Computer Science, or a related field.

Notes

Availability of this position is contingent upon contract award.

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Support Jobs in Doral, FL

Help Desk Support Engineer

Help Desk Lead

Help Desk Representative

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