Doral, FL

Support Jobs in Doral, FL

8 jobs found

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Today

Help Desk Specialist

Booz Allen Hamilton Doral, FL

Doral, FL

Today

$53k - $108k/yr Full time Atlassian Cloud Platforms Customer Support

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Job Description

The Help Desk Specialist role supports internal teams and mission partners by delivering Tier I and II IT assistance in a fast-paced environment. This onsite position is based in Doral, Florida, with a salary range of USD 52,900 to 108,000 per year.

Summary

This role provides Tier I and II Help Desk support to internal users and mission partners within defined service levels. Daily ticket updates and a focus on customer satisfaction are essential, along with educating users and offering policy guidance on inquiries.

Responsibilities

Collaborate with customers and leadership to understand needs and gain insight on delivery performance.
Provide Tier I and II support for Help Desk tickets from team members and mission partners within the response service level agreement.
Update tickets daily with complete notes to maintain accurate records.
Ensure ticket resolution meets customer expectations before closing.
Educate users and provide policy guidance on all inquiries.

Requirements

Experience delivering Help Desk support in a high-demand, fast-paced setting
Ability to track, analyze, and resolve technical incidents using industry-standard software
Proficiency with Microsoft Windows, macOS, and cloud-based IT support tools
Knowledge of ITIL processes and Agile workflows
HS diploma or GED with 3+ years of Help Desk experience, or a Bachelor’s degree in Information Technology, Information Systems, Computer Science, or Cybersecurity with 1+ year of Help Desk experience

Technologies

Microsoft Windows
macOS
Azure
AWS
Jira
Confluence

Benefits

Health benefits
Life benefits
Disability benefits
Financial benefits
Retirement benefits
Paid leave
Professional development
Tuition assistance
Work-life programs
Dependent care benefits
Recognition awards program

The Opportunity

The position supports a fast-paced, mission-critical IT environment requiring adaptable professionals who prioritize reliable, timely, and valuable assistance for both internal teams and external partners. The ideal candidate communicates effectively with customers and leadership to interpret needs and capture performance insights. You will handle Tier I and II Help Desk tickets within established service levels, maintain thorough daily notes, and confirm customer satisfaction prior to closure. Additionally, you will educate users and provide policy guidance on inquiries, contributing to a structured and responsive IT support function.

Work Model

Remote: Remote work is possible, but there may be occasions requiring in-person work at a Booz Allen or customer facility.
Hybrid: A hybrid arrangement requires frequent work from a Booz Allen facility and may involve visiting customer facilities as needed.
Onsite: The role is performed primarily at a Booz Allen office or customer facility, with direct collaboration with colleagues and customers as required.

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9d ago

IT Technical Support Specialist

Sentara Hospitals Doral, FL

Doral, FL

9d ago

Full time Application Support Computer Skills Customer Support

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Job Description

Sentara Hospitals is seeking an on-site IT Technical Support Specialist in Doral, Florida. This customer-facing role focuses on diagnosing and resolving hardware, software, and network issues while delivering clear, user-friendly guidance to end users. You will help ensure proper installation and operation of IT systems, providing timely, reliable support to maintain business continuity. This position is based at Sentara Health Plan AvMed Miami, IT Office Suite 1100, 3470 NW 82nd Ave, Doral, FL 33122, and follows a first shift (days) schedule.

Benefits

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Annual discretionary bonus potential, subject to system and eligibility criteria

Responsibilities

Provide technical assistance related to computer hardware, applications, software devices, and monitoring systems
Diagnose technical issues, assist users remotely or in person, and ensure proper installation and functionality of IT systems
Troubleshoot and resolve hardware, software, and network-related problems remotely, in person, or by phone
Document and track support requests, resolutions, and system changes; escalate complex issues to higher-level IT support when needed
Assist with system maintenance and monitoring by installing, configuring, and maintaining IT hardware and software; monitor systems for performance issues or security risks; keep systems updated with patches and security measures
Provide clear, user-friendly technical guidance to users with varying IT knowledge; maintain a customer-focused and results-oriented attitude to ensure prompt issue resolution
Work independently and as part of a team; coordinate with other IT groups to resolve system-wide issues and implement technical solutions; train end users on IT security best practices and proper system usage

Requirements

Relevant prior experience (Required)
No specific certification or licensure requirements

Education

Bachelor's Degree preferred

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11d ago

HVAC Technical Support Representative

Everwell Parts, Inc. Doral, FL

Doral, FL

11d ago

$22+/hr Full time Customer Service Customer Support End User Support

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Job Description

Everwell Parts, Inc. seeks an HVAC Technical Support Representative to join its onsite team in Doral, Florida. In this role, you will deliver on-site customer service and technical support to HVAC technicians, assisting with assembly or repair work and handling inquiries via phone or email.

Compensation

Hourly wage: USD 22

Location

Doral, FL (onsite)

Experience

Minimum 3 years in HVAC customer service

Responsibilities

Receive customer requests via phone or email and perform courteous troubleshooting
Log service tickets and follow up until issue resolution within the expected timeframe
Assess customer needs and align them with the appropriate technical skill set
Respond to inquiries and resolve issues or escalate as appropriate
Maintain consistent communication with the technical department and management
Close out service requests on a daily basis
Support administration and resolution of warranty claims
Process orders for spare parts, payments, and shipping
Provide additional service administration support as assigned

Requirements

Qualified HVAC technician capable of troubleshooting mini splits and split systems
Strong customer service skills
Solid interpersonal communication with internal and external clients
Ability to work independently
Proven ability to work autonomously with solid organizational and detail-oriented skills
Ability to prioritize work based on financial impact to business goals
Multitasking ability with diplomacy, cooperation, and persistence
Proficient in Microsoft Excel and Outlook
Spanish language not required, but a plus

Technologies

Microsoft Excel
Outlook

Benefits

Dental insurance
Health insurance
Paid time off
Vision insurance

Day-to-day Expectations

Maintain a professional, positive demeanor when interacting with customers in person, by phone, or by email; may address complaints and offer discounts, complimentary products, or additional services to preserve customer loyalty
Receive customer requests via phone or email and troubleshoot courteously

Required Skills

Experienced HVAC technician capable of troubleshooting mini splits and split systems
Strong customer service skills
Strong interpersonal skills to communicate effectively with internal and external clients
Ability to work independently
Proven ability to work autonomously with strong organizational and attention to detail
Ability to prioritize tasks based on financial impact to business goals
Multitasking ability with diplomacy, cooperation, and persistence
Proficient with Microsoft Excel and Outlook
Spanish language not required, but a plus

Experience

HVAC Customer service: 3 years (Required)

Languages

English (Required)
Spanish (Preferred)

Licenses & Certifications

HVAC Certification (Preferred)

Relocation & Work Authorization

Relocation to Doral, FL 33172 is required before starting. This is an onsite role located in Doral, FL 33172.

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11d ago

Technical Support Representative

Nemas International Doral, FL

Doral, FL

11d ago

$17 - $19/hr Full time Customer Service Customer Support End User Support

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Job Description

At Nemas International, the Technical Support Representative contributes to reliable HVAC performance by delivering practical technical guidance to customers and technicians. This onsite role in Doral, Florida involves troubleshooting HVAC units by phone and email, guiding issue resolution, and assisting with parts identification and ordering. The position emphasizes clear communication, precise record-keeping, and a strong focus on customer service.

Location: Doral, FL (onsite) | Compensation: USD 17 - 19 per hour

Responsibilities

Offer technical troubleshooting assistance for HVAC units via phone and email.
Help customers and technicians diagnose problems and decide on the next steps.
Aid in identifying needed replacement parts and processing part orders.
Coordinate with customers, technicians, and internal teams to resolve issues.
Review technical details, model and serial numbers, and observed symptoms to determine solutions.
Deliver clear, professional guidance and instructions.
Maintain precise case records and follow up as necessary.
Provide high-quality customer service while managing several requests concurrently.

Requirements

Strong problem-solving and diagnostic abilities.
Excellent verbal and written communication.
Comfortable communicating with customers and technicians via phone and email.
Outgoing, friendly, and confident demeanor.
Ability to learn new technical products and troubleshooting processes.
Strong attention to detail and solid organizational skills.
Ability to work independently as well as collaboratively.

Benefits

Dental insurance
Flexible schedule
Health insurance
Vision insurance

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17d ago

Service Desk Lead - Enterprise IT

Inktel Contact Center Solutions Doral, FL

Doral, FL

17d ago

$70k - $80k/yr Full time Manager Senior Active Directory

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Job Description

Experienced Service Desk Lead to oversee enterprise IT support operations, providing hands-on technical leadership for executives and enterprise users across legal, accounting, financial services, and large corporate environments.

Responsibilities

Lead and manage the enterprise IT Service Desk team in a complex, corporate setting.
Provide escalation support for intricate technical issues and for executive-level users.
Administer Azure Entra ID / Azure Active Directory and handle user provisioning and deprovisioning.
Configure and manage Conditional Access, MFA, SSO, and group governance.
Maintain Windows Server environments, including Active Directory, Group Policy Objects, DNS, and patch management.
Operate and support AWS infrastructure and cloud services.
Monitor, triage, and resolve service desk tickets while achieving SLA and KPI targets.
Design and implement IT automation workflows using Power Automate, n8n, or similar platforms.
Automate routine IT tasks such as account provisioning, approvals, notifications, and reporting.
Maintain comprehensive IT documentation, knowledge base articles, and standard operating procedures.
Improve service desk processes by applying ITIL best practices.

Requirements

7+ years of experience in IT support or service desk roles.
2+ years in a Service Desk Lead, Senior Service Desk, or IT Team Lead role.
Experience in enterprise IT environments such as law offices, accounting firms, financial services, or large corporations.
Azure Entra ID / Azure Active Directory experience.
Windows Server administration.
AWS cloud support experience.
Proficiency with Power Automate, n8n, or similar IT automation tools.
Strong troubleshooting skills across identity, cloud, networking, and enterprise applications.
Excellent communication skills with executives and business stakeholders.

Technologies

Power Automate
n8n
Azure Entra ID / Azure Active Directory
Windows Server
Active Directory
Group Policy Objects (GPOs)
DNS
AWS
PowerShell
Exchange Online
Intune
SharePoint

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Pay

$70,000 - $80,000 per year

Location

Onsite in Doral, FL

Application questions

Will you now, or in the future, require sponsorship for employment visa status (eg, H-1B)?
This is an onsite role based out of our office in Doral, FL. Are you open to working onsite?
What is your desired salary?

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1mo ago

Help Desk Support Engineer

Prescient Edge Federal Doral, FL

Doral, FL

1mo ago Closed

Full time Atlassian End User Support Git

This position is no longer accepting applications (closed Jul 15, 2026).

Job Description

Prescient Edge Federal is seeking a Help Desk Support Engineer to support a federal government client onsite in Doral, FL. In this role, you will deliver technical support and training for JIRA and GitLab, oversee SLA workflows in JIRA, and contribute to quarterly reviews aimed at improving ticketing and version control processes.

Responsibilities

Deliver technical support and training to end users of JIRA and GitLab, enabling smooth adoption and timely issue resolution.
Design and implement a formal SLA tracking workflow in JIRA, including automated alerts and escalation paths.
Prepare and submit the Quarterly Ticketing and Version Control Optimization Review to evaluate resolution performance, identify workflow bottlenecks, and propose enhancements.

Requirements

Strong ability to support JIRA, GitLab, and other IT management tools, delivering prompt issue resolution and user training; proficient in troubleshooting software issues, managing user access, and supporting cloud-based IT applications.
Strong customer-service mindset and solid documentation skills.
Proven experience resolving user access issues, troubleshooting software functionality, and providing technical training.
Experience with IT help desk ticketing systems, remote desktop support, and incident response is required.

Technologies

JIRA
GitLab

Benefits

Competitive salary with potential performance bonuses.
Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
Generous retirement plan with no vesting period.
Opportunities for career development, including on-the-job training, tuition reimbursement, and networking.
A respectful, supportive, and engaging work environment.

Security Clearance

U.S. citizenship and ability to obtain a security clearance.

Education

Associate’s degree.

Location

Doral, Florida (USSOUTHCOM Headquarters).

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1mo ago

Help Desk Lead

Prescient Edge Federal Doral, FL

Doral, FL

1mo ago Closed

Full time End User Support Help Desk Incident Management

This position is no longer accepting applications (closed Jul 15, 2026).

Job Description

The Help Desk Lead oversees global authentication support operations for a Federal Government client, directing SLA development, ITSM workflow coordination, and technical support for CAC, SSO, MFA, and access policies. This on-site role is based in Doral, Florida.

Responsibilities

Direct global authentication support operations, diagnosing and resolving user access problems tied to identity and access management, security policy enforcement, and cloud authentication mechanisms.
Develop and enforce service level agreements for response times, ticket resolution, and escalation protocols.
Coordinate help desk workflows through ITSM platforms, including ServiceNow and JIRA, ensuring structured ticket tracking and regular reporting.
Deliver technical support for CAC authentication, SSO, MFA, and access-control policies.
Prepare and submit the Help Desk Performance and Support Metrics Report, covering ticket resolution rates, user support trends, and SLA compliance.

Requirements

Candidates should have demonstrated ability to lead and manage a technical help desk team, delivering high-quality IT support for both cloud-based and on-premises environments.
Proficiency in ITIL service management, structured troubleshooting approaches, and administration of ticketing systems such as JIRA and ServiceNow.
Strong customer-service mindset, proven team leadership, and effective incident resolution capabilities.
Must have demonstrated experience guiding a help desk team, implementing IT support workflows, and ensuring SLA compliance, including familiarity with remote desktop management, enterprise device provisioning, and IT asset tracking.

Technologies

ServiceNow
JIRA
ITIL

Benefits

A competitive salary with performance bonus opportunities.
Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
A substantial retirement plan with no vesting schedule.
Career development opportunities, including on-the-job training, tuition reimbursement, and networking.
A positive work environment where employees are respected, supported, and engaged.

Security Clearance

Active TS/SCI clearance.

Location

Doral, Florida. (USSOUTHCOM Headquarters)

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1mo ago

Help Desk Representative

Prescient Edge Federal Doral, FL

Doral, FL

1mo ago Closed

Full time Customer Service Customer Support End User Support

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