Doral, FL

Support Jobs in Doral, FL

15 jobs found

Include remote jobs

6d ago

Help Desk Manager

LogixCare, LLC Doral, FL

Doral, FL

6d ago

$85k - $95k/yr Full time Manager Marketing Application Support

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Job Description

LogixCare, LLC is seeking a hands-on Help Desk Manager to lead daily service operations for an MSP team. This role manages a service group of four technicians and one dispatcher, oversees ticket execution against service commitments, and provides coaching, escalation support, and performance oversight.

Key Responsibilities

Lead, coach, and develop a team of four technicians and one dispatcher.
Own daily help desk operations, including ticket prioritization, workload distribution, and escalation management.
Ensure tickets are assigned, updated, and resolved within established service commitments.
Handle advanced technical escalations and support tickets when needed.
Serve as the management escalation point for client concerns and service issues.
Own service team hiring, onboarding, performance reviews, and employee development.
Monitor service performance metrics, including response and resolution times, ticket aging, customer satisfaction, technician utilization, and service profitability.
Improve workflows and reporting in ConnectWise PSA and ConnectWise RMM.
Maintain standards for documentation, time entry, troubleshooting, and client communication.
Promote proactive maintenance, automation, and resolution of recurring issues.
Keep leadership informed about service performance, staffing needs, and improvement opportunities.

Requirements

At least 2 years of management experience at a managed service provider.
Experience leading technicians and supporting multiple client environments.
Strong working knowledge of ConnectWise PSA and ConnectWise RMM.
Hands-on experience with Microsoft 365, Azure, Intune, Windows, networking, and endpoint security.
A structured approach to managing ticket queues, SLAs, escalations, and competing priorities.
Experience coaching employees, conducting performance reviews, and holding teams accountable.
Understanding of how technician utilization, service efficiency, and recurring issues impact MSP profitability.
Strong English communication skills; Spanish proficiency is preferred.
Ability to work fully onsite in Miami.

Technologies

ConnectWise PSA
ConnectWise RMM
Microsoft 365
Azure
Intune
Windows
Networking
Endpoint security

Schedule

Regular hours: Monday–Friday, 8:30 a.m. to 5:30 p.m.
Any after-hours work will be scheduled and planned in advance.

Compensation and Benefits

$85,000 to $95,000 annual base salary, depending on experience
Target annual performance bonus of 10%, based on defined service, customer satisfaction, team, and profitability goals
401(k)
Paid time off
Training and professional development

Job Details

Job type: Full-time
Location: Doral, FL (onsite)

Application Question

How many years of MSP Experience do you have?

Experience Note

Intune: 1 year (Preferred)

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8d ago

IT Support Engineer - II

LogixCare, LLC Doral, FL

Doral, FL

8d ago

$23+/hr Full time Azure Active Directory Azure Ad / Entra Id Connectwise

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Job Description

This in-office Level 1/2 IT Support Engineer role at LogixCare serves as the first line of defense for client issues in South Florida. You will manage incoming Help Desk tickets through ConnectWise and provide practical support across Microsoft 365 and common endpoint concerns, with mentorship that supports progression toward more advanced Level 2/3 work over time.

On-Site Location

Doral, FL (onsite), full-time

Compensation

USD 23 per hour, From $23.00 per hour

Responsibilities

Handle first response and resolution for Help Desk tickets across the priority queue (P1 to P4), keeping clients informed and ensuring tickets continue through to completion
Provide day-to-day Microsoft 365 support, including password resets, account unlocks, and mailbox and Teams/OneDrive access issues, as well as basic tasks in Entra ID and Intune
Triage and resolve Windows workstation, printer, and general hardware issues, escalating items outside your scope with clear notes
Support new-user onboarding and offboarding, including account provisioning, device setup, and access changes
Document each ticket clearly in ConnectWise so future follow-ups do not require starting from scratch
Identify recurring issues or at-risk clients observed in the queue and notify the team rather than simply closing tickets

Required Skills

1 to 2+ years of hands-on IT support or help desk experience (MSP experience is a plus, not required)
Working knowledge of Windows desktop administration and Microsoft 365 (including Exchange Online and Entra ID/Azure AD basics)
Comfort troubleshooting networking fundamentals such as DNS, DHCP, VPN, and basic connectivity issues
Strong customer service instincts, including clear communication, patience, and the ability to explain technical topics in plain language
Ability to work in-office full-time in South Florida

Preferred Qualifications

Experience with ConnectWise Manage/PSA or a similar ticketing platform
Familiarity with Intune, Entra ID Conditional Access, or endpoint management
Exposure to backup/BCDR tools (example given: Acronis) or basic server administration
Relevant certifications such as CompTIA A+, Network+, or Microsoft fundamentals (examples given: MS-900, MD-102)

Technologies

ConnectWise, Microsoft 365, Exchange Online, Entra ID, Azure AD, Intune, Teams, OneDrive, Windows desktop administration, DNS, DHCP, VPN

Role Experience Details

Microsoft Windows Server: 1 year (Preferred)
Desktop support: 2 years (Preferred)
Microsoft Outlook: 1 year (Preferred)

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1mo ago

Helpdesk Analyst II

Alcora Corporation Doral, FL

Doral, FL

1mo ago Closed

Full time Active Directory Device Management End User Support

This position is no longer accepting applications (closed Nov 2, 2026).

Job Description

The Help Desk Analyst II at Alcora Corporation resolves complex customer issues and supports day-to-day IT requests onsite in Doral, FL.

Responsibilities

Serve as the escalation point for complex or unresolved issues from Tier 1 analysts
Review and audit tickets for quality, accuracy, and adherence to SLAs
Lead root-cause analysis for recurring incidents and drive permanent fixes instead of repeat workarounds
Manage and maintain Active Directory, Office 365/Microsoft 365, and endpoint management systems (including Intune, SCCM, JAMF, etc.)
Provide advanced troubleshooting for networking, servers, security tools, and enterprise applications beyond basic desktop support
Develop, update, and maintain knowledge base articles, SOPs, and internal documentation standards
Participate in or lead process-improvement initiatives to increase help desk efficiency and reduce ticket volume
Coordinate with Tier 2/3, infrastructure, or security teams on major incidents and change management
Support onboarding/offboarding at an advanced or oversight level, including account provisioning and access management
Monitor help desk metrics and SLAs, and report trends or systemic issues to IT management
Assist with audits and compliance-related IT tasks, including security policies, license tracking, and asset management
Occasionally lead small projects such as software rollouts, hardware refresh cycles, or system migrations
Provide after-hours or on-call support for critical incidents when needed

Requirements

3–5+ years of experience in a help desk, technical support, or IT service desk role
Advanced troubleshooting across Windows and macOS, plus networking fundamentals including TCP/IP, VPN, DNS, and DHCP
Experience administering Active Directory, Office 365/Microsoft 365, and endpoint management tools (examples: SCCM, Intune, JAMF)
Familiarity with ITIL/ITSM frameworks and ticketing systems
Ability to mentor and guide junior/Tier 1 analysts, including reviewing tickets and coaching on complex issues
Experience handling escalations and acting as a liaison between help desk and Tier 2/3 or engineering teams
Strong understanding of ITIL processes including incident, problem, and change management
Knowledge of security best practices, including password policies, phishing awareness, endpoint security, and basic compliance requirements
Relevant certifications are often preferred or required: CompTIA A+, CompTIA Network+, CompTIA Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, or similar
Strong communication and documentation skills, including creating/updating SOPs and knowledge base content
Project or process-improvement experience focused on driving root-cause fixes rather than only resolving tickets
Some roles require scripting/automation experience for routine task automation (examples: PowerShell, basic Python)
Bachelor’s degree in IT, Computer Science, or equivalent work experience (often substitutable)
On-call or after-hours availability may be required
Familiarity with basic server administration, print/imaging systems, and mobile device management
Exposure to automation tooling and scripting such as PowerShell, batch scripts, or basic Python
Root-cause analysis ability for ambiguous or multi-layered issues, with a habit of seeking systemic fixes
Clear, patient communication with technical and non-technical staff, plus the ability to translate technical issues into plain language for stakeholders
Ability to prioritize and manage multiple tickets/incidents simultaneously under SLA pressure, with attention to detail in documentation and asset tracking
Customer-service mindset with patience and empathy, and adaptability when priorities or tools change

Location

Doral, FL (onsite)

Technologies

Active Directory
Office 365, Microsoft 365, Microsoft 365 administration
Intune
SCCM
JAMF
TCP/IP, VPN, DNS, DHCP
ITIL, ITSM
PowerShell, Python, batch scripts
CompTIA A+, CompTIA Network+, CompTIA Security+
ITIL Foundation
Microsoft Certified: Modern Desktop Administrator
Incident, problem, change management

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1mo ago

Help Desk Tier I

Unison Information Technology Doral, FL

Doral, FL

1mo ago Closed

$16 - $18/hr Contract Active Directory Azure Ad / Entra Id End User Support

This position is no longer accepting applications (closed Oct 27, 2026).

Job Description

Support business clients with Tier 1 IT help desk coverage in a fast-paced MSP environment in Doral, FL (onsite).

Responsibilities

Deliver Tier 1 technical support to business clients
Troubleshoot Windows workstations, laptops, printers, applications, and peripheral devices
Support Microsoft 365 services including Outlook, Teams, and OneDrive
Perform basic Active Directory / Microsoft Entra ID user administration
Troubleshoot basic network issues including Wi-Fi and VPN connectivity
Handle remote support sessions and document work completed
Create, update, and resolve support tickets following established procedures
Escalate Tier 2/3 issues when appropriate
Maintain professional, clear client communication during the support process
Follow security, documentation, confidentiality, and client-service standards

Requirements

Previous IT Help Desk, technical support, or MSP experience preferred
Working knowledge of Windows 10/11 and Microsoft 365
Familiarity with Active Directory / Entra ID
Basic understanding of TCP/IP, DNS, DHCP, VPNs, Wi-Fi, and network troubleshooting
Experience with ticketing, RMM, or remote-support platforms is highly preferred
Strong troubleshooting and problem-solving skills
Excellent communication and customer-service skills
Ability to manage multiple tickets and competing priorities
Reliable, organized, punctual, and accountable
English required; Spanish is a plus

Technologies

Windows 10, Windows 11
Microsoft 365, Outlook, Teams, OneDrive
Active Directory, Microsoft Entra ID
TCP/IP, DNS, DHCP, VPN, Wi-Fi
RMM

Schedule

Monday through Friday, 8:30 AM to 5:00 PM
Occasional Saturday support through 5:00 PM

Pay

USD 16.00 to 18.00 per hour

Location

In person in Doral, FL (Miami area)

Job Type

Independent Contractor
Full-time
Contract

Benefits

Paid time off

Application Questions

How many years of professional IT support or Help Desk experience do you have?
Have you previously worked for an MSP (Managed Service Provider)? If yes, briefly describe your responsibilities.
What experience do you have supporting Microsoft 365, Windows, Active Directory/Entra ID, and basic networking?
Are you currently providing IT services to another company, MSP, or IT service provider? If yes, explain the nature of that engagement.
Are you available Monday to Friday from 8:30 AM to 5:00 PM and for occasional Saturday support? If selected, what is the earliest date you could begin?
Do you have any previously scheduled travel or commitments within the next 90 days that could affect your availability?
What hourly rate or compensation range are you seeking?

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1mo ago

Technology Operations Specialist- Technical Support

Canon U.S.A., Inc. Doral, FL

Doral, FL

1mo ago Closed

$54k - $82k/yr Full time Information Technology (IT) IT Operations It Service Management

This position is no longer accepting applications (closed Oct 26, 2026).

Job Description

Support Canon U.S.A., Inc. customers with hands-on technical service delivery, configuration, testing, troubleshooting, and training for Canon technology solutions.

Responsibilities

Builds and maintains a detailed understanding of the client networking environment
Keeps up-to-date documentation of all deployed solutions within the client environment
Provides application administration for fleet management, output management, and scanning software solutions in line with contractual commitments
Performs solution testing, setup, configuration, documentation, training, and troubleshooting as part of technical service delivery
Maintains strong working relationships with client IT administrators and personnel
Addresses customer needs and resolves issues promptly, escalating when broader team support is required
Helps customers achieve measurable business outcomes by supporting full product and technical services adoption
Identifies and helps mitigate risks tied to customer feedback, technology solution performance, and challenges within the customer network environment
Develops and delivers technical materials for customer IT resources or end users

Requirements

Bachelor’s degree in a relevant field (or equivalent experience) plus 3 to 5 years of related experience
Customer-facing role with compliance requirements for customer policies and protocols, which may include COVID-19 vaccination and other COVID-19 related measures
Ability to travel up to 30% to client sites, including overnight stays
Valid driver’s license and acceptable driving record are required
Strong interpersonal and communication skills, including public speaking ability
Required to take necessary steps to obtain security and/or other clearances required by customers to access customer premises
Certification requirement upon hiring or within the first 6 months: CompTIA A+, CompTIA Network+, CompTIA Security+, or equivalent

Your Impact

Solution Knowledge & Awareness
Service Delivery
Customer Relationship Management
Value Realization
Risk Management
Training

Workstyle

Full-Time On Site
Full-time presence at assigned office(s)/worksite(s)/territory on scheduled work days
Location: Doral, FL (onsite)

Pay: Anticipated rate of $54,460–$81,550 per year.

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2mo ago

Pre-Sales & Technical Support

AEC UPS USA Doral, FL

Doral, FL

2mo ago Closed

Up to $7,000/mo Full time Customer Support Pre Sales Support Sales

This position is no longer accepting applications (closed Sep 12, 2026).

Job Description

AEC UPS USA seeks a Technical Associate to strengthen pre-sales engineering and post-sales technical support for UPS and power systems solutions.

Responsibilities

Provide technical pre-sales support, including product selection, system sizing, and proposal preparation
Review customer and project specifications and recommend suitable technical solutions
Assist the sales team during customer meetings, technical presentations, and solution discussions
Deliver clear technical proposals and explanations to a range of audiences, from engineers to executive decision-makers
Run virtual product demonstrations and facilitate technical training sessions
Conduct hands-on product training for customers, partners, and distributors
Provide post-sales support through the project lifecycle, including troubleshooting and application guidance
Partner with customers, distributors, and engineering teams to support successful project implementation

Requirements

2+ years of experience in technical pre-sales and/or post-sales support
Technical background in areas such as electrical engineering, power systems, UPS, renewable energy, switchgear, or related industries
Strong public speaking and presentation skills for both technical and executive audiences
Excellent communication, problem-solving, and customer relationship skills
Bachelor’s degree in Electrical Engineering or a related technical field (preferred)
Based in or willing to work from Miami-Dade or Broward County, FL

Work Location

Onsite in Doral, FL

Compensation

Up to USD 7,000 per month

Note: This role is sales- and relationship-driven, not a hands-on field service position. The work centers on leading technical conversations with confidence.

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2mo ago

Help Desk Lead

Booz Allen Hamilton Doral, FL

Doral, FL

2mo ago Closed

$87k - $198k/yr Full time Manager Cloud Help Desk Support

This position is no longer accepting applications (closed Sep 10, 2026).

Job Description

Lead and elevate IT help desk support across cloud-based and on-premises environments while ensuring SLA compliance and team performance.

Provide in-depth support and lead problem solving and implementation efforts for assigned technology products or applications
Apply advanced principles, theories, and concepts; contribute to development of new approaches
Resolve unusually complex problems and deliver highly innovative solutions
Operate with substantial latitude for unreviewed actions and decisions
Mentor and supervise employees across company and technical competencies
Lead and manage a technical help desk team to maintain high-quality IT support services
Implement IT support workflows
Ensure Service Level Agreement (SLA) compliance for cloud-based and on-premises environments

Requirements

5+ years of experience in IT service management
Experience with remote desktop management, enterprise device provisioning, and IT asset tracking
Experience applying ITIL service management principles
Experience with troubleshooting methodologies
Ticketing system administration experience using tools such as JIRA and ServiceNow
Experience managing a help desk team, implementing IT support workflows, and ensuring SLA compliance
Ability to lead and manage a technical help desk team focused on cloud-based and on-premises support quality
TS/SCI clearance
Bachelor’s degree

Technologies

Remote desktop management
Enterprise device provisioning
IT asset tracking
ITIL
JIRA
ServiceNow

Nice if you have

Excellent customer service, team leadership, and incident resolution skills
Master’s degree
ITIL Foundation
Microsoft Certified: Modern Desktop Administrator Associate
CompTIA A+

Clearance

Selected applicants will be subject to a security investigation
Applicants may need to meet eligibility requirements for access to classified information
TS/SCI clearance is required

Benefits

Health, life, disability, financial, and retirement benefits
Paid leave
Professional development
Tuition assistance
Work-life programs
Dependent care
Recognition awards program
Full-time and part-time employees working at least 20 hours per week on a regular basis are eligible to participate in Booz Allen’s benefit programs
Individuals that do not meet the threshold are eligible for select offerings, not inclusive of health benefits

Compensation

Projected compensation range: $86,800.00 to $198,000.00 (annualized USD)
Salary is determined by location and the individual’s combination of education, knowledge, skills, competencies, and experience, plus contract-specific affordability and organizational requirements
This posting will close within 90 days from the posting date

Identity verification and interview policy

During hiring, an identity verification process will be used that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud
You are expected to be on camera during interviews and assessments
Company reserves the right to take your picture to verify identity and prevent fraud
Use of AI or other tools to assist with responses during interviews (in-person or virtual) is prohibited unless permission is explicitly provided

Work model

Onsite: work primarily performed at a Booz Allen office or customer facility where employees collaborate directly with colleagues and customers

Location

Doral, FL (onsite)

Commitment to non-discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law