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IT Support Specialist

RB Distribution, Inc. Portland, TN

Portland, TN

Today

$20 - $27/hr Full time Application Support Computer Skills End User Support

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Job Description

The IT Support Specialist at RB Distribution, Inc. is an onsite technology representative for the Portland, TN site, focused on delivering strong end-user experiences while supporting enterprise technology initiatives and business-critical systems. The role provides smart hands support and contributes to deployments, incidents, site expansions, and occasional after-hours work.

Onsite Role and Schedule

Location: Portland, TN (onsite)
Schedule: Monday through Friday, 8:00 AM to 4:30 PM

Compensation

Salary: USD 20–27 per hour

Responsibilities

Support endpoint devices and workplace technology, including warehouse technologies, printers, scanners, RF devices, telephony, and conferencing solutions.
Perform equipment deployment, replacement, refresh, and lifecycle activities.
Resolve incidents and fulfill service requests in accordance with established service levels.
Provide hands-on support for infrastructure, networking, security, and application teams.
Participate in office moves, facility expansions, technology refreshes, acquisitions, warehouse projects, and infrastructure deployments.
Support implementation activities during evenings, weekends, or maintenance windows when required.
Assist with project planning, testing, validation, and go-live activities.
Maintain site documentation, runbooks, SOPs, and knowledge articles.
Identify recurring issues and recommend improvement opportunities.
Participate in cross-functional training and rotational development programs.
Support major incident response and business continuity activities.
Build strong working relationships with contributors, site leadership, and business partners.
Serve as a trusted technology advisor for supported facilities.

Required Skills and Qualifications

Execute standard support procedures independently.
Support device deployments and technology rollouts.
Participate in project activities as assigned.
Develop technical and business knowledge of Dorman operations.
Demonstrate strong customer service and communication skills.
Experience: Single location support; assigned project participation; standard incident resolution; asset deployment and lifecycle execution.
Education: Associate degree in Information Technology or related field (preferred). Equivalent combination of education and experience considered.

Technology

SAP

Benefits

Medical insurance
Dental insurance
Vision insurance
Basic life insurance
Paid time off (sick/vacation)
Paid Parental Leave
Paid holidays
Floating holidays
Paid time off starting in the first year of employment depending on hire date
401k retirement plan (with company match and profit-sharing)
Discounted Employee Stock Purchase Plan

Education / Experience

IT experience: 0–3 years

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