IT Support Specialist

The IT Support Specialist at RB Distribution, Inc. is an onsite technology representative for the Portland, TN site, focused on delivering strong end-user experiences while supporting enterprise technology initiatives and business-critical systems. The role provides smart hands support and contributes to deployments, incidents, site expansions, and occasional after-hours work.

Onsite Role and Schedule

• Location: Portland, TN (onsite)
• Schedule: Monday through Friday, 8:00 AM to 4:30 PM

Compensation

• Salary: USD 20–27 per hour

Responsibilities

• Support endpoint devices and workplace technology, including warehouse technologies, printers, scanners, RF devices, telephony, and conferencing solutions.
• Perform equipment deployment, replacement, refresh, and lifecycle activities.
• Resolve incidents and fulfill service requests in accordance with established service levels.
• Provide hands-on support for infrastructure, networking, security, and application teams.
• Participate in office moves, facility expansions, technology refreshes, acquisitions, warehouse projects, and infrastructure deployments.
• Support implementation activities during evenings, weekends, or maintenance windows when required.
• Assist with project planning, testing, validation, and go-live activities.
• Maintain site documentation, runbooks, SOPs, and knowledge articles.
• Identify recurring issues and recommend improvement opportunities.
• Participate in cross-functional training and rotational development programs.
• Support major incident response and business continuity activities.
• Build strong working relationships with contributors, site leadership, and business partners.
• Serve as a trusted technology advisor for supported facilities.

Required Skills and Qualifications

• Execute standard support procedures independently.
• Support device deployments and technology rollouts.
• Participate in project activities as assigned.
• Develop technical and business knowledge of Dorman operations.
• Demonstrate strong customer service and communication skills.
• Experience: Single location support; assigned project participation; standard incident resolution; asset deployment and lifecycle execution.
• Education: Associate degree in Information Technology or related field (preferred). Equivalent combination of education and experience considered.

Technology

• SAP

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Basic life insurance
• Paid time off (sick/vacation)
• Paid Parental Leave
• Paid holidays
• Floating holidays
• Paid time off starting in the first year of employment depending on hire date
• 401k retirement plan (with company match and profit-sharing)
• Discounted Employee Stock Purchase Plan

Education / Experience

• IT experience: 0–3 years