Portland, TN

Support Jobs in Portland, TN

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Today

IT Support Specialist

RB Distribution, Inc. Portland, TN

Portland, TN

Today

$20 - $27/hr Full time Application Support Computer Skills End User Support

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Job Description

The IT Support Specialist at RB Distribution, Inc. is an onsite technology representative for the Portland, TN site, focused on delivering strong end-user experiences while supporting enterprise technology initiatives and business-critical systems. The role provides smart hands support and contributes to deployments, incidents, site expansions, and occasional after-hours work.

Onsite Role and Schedule

Location: Portland, TN (onsite)
Schedule: Monday through Friday, 8:00 AM to 4:30 PM

Compensation

Salary: USD 20–27 per hour

Responsibilities

Support endpoint devices and workplace technology, including warehouse technologies, printers, scanners, RF devices, telephony, and conferencing solutions.
Perform equipment deployment, replacement, refresh, and lifecycle activities.
Resolve incidents and fulfill service requests in accordance with established service levels.
Provide hands-on support for infrastructure, networking, security, and application teams.
Participate in office moves, facility expansions, technology refreshes, acquisitions, warehouse projects, and infrastructure deployments.
Support implementation activities during evenings, weekends, or maintenance windows when required.
Assist with project planning, testing, validation, and go-live activities.
Maintain site documentation, runbooks, SOPs, and knowledge articles.
Identify recurring issues and recommend improvement opportunities.
Participate in cross-functional training and rotational development programs.
Support major incident response and business continuity activities.
Build strong working relationships with contributors, site leadership, and business partners.
Serve as a trusted technology advisor for supported facilities.

Required Skills and Qualifications

Execute standard support procedures independently.
Support device deployments and technology rollouts.
Participate in project activities as assigned.
Develop technical and business knowledge of Dorman operations.
Demonstrate strong customer service and communication skills.
Experience: Single location support; assigned project participation; standard incident resolution; asset deployment and lifecycle execution.
Education: Associate degree in Information Technology or related field (preferred). Equivalent combination of education and experience considered.

Technology

SAP

Benefits

Medical insurance
Dental insurance
Vision insurance
Basic life insurance
Paid time off (sick/vacation)
Paid Parental Leave
Paid holidays
Floating holidays
Paid time off starting in the first year of employment depending on hire date
401k retirement plan (with company match and profit-sharing)
Discounted Employee Stock Purchase Plan

Education / Experience

IT experience: 0–3 years

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5mo ago

Technical Support Specialist

Systematic Business Consulting Portland, TN

Portland, TN

5mo ago Closed

$60k - $65k/yr Full time Application Support Business Systems Computer Skills

This position is no longer accepting applications (closed Jun 20, 2026).

Job Description

Technical Support Specialist based in Portland, TN provides first-line IT support for hardware, software, and connectivity across office and plant-floor environments, with travel to multiple locations.

Responsibilities

Provide first-line help desk and end-user support for hardware, software, and connectivity issues.
Troubleshoot and resolve issues involving PCs, laptops, printers, scanners, handheld devices, and related plant-floor equipment.
Support user access, account issues, and basic application troubleshooting needs.
Manage, update, and follow up on support tickets through the IT service management system.
Assist with conference room systems, phone systems, and collaboration technologies.
Perform basic physical support tasks including running cables, terminating connectors, and ensuring device connectivity.
Coordinate with vendors and support onsite technology needs across multiple plant locations.

Requirements

3+ years of desktop support, endpoint support, or IT support experience as an IT specialist or similar role.
Strong troubleshooting skills across PCs, laptops, printers, peripherals, and end-user devices.
Experience as an IT specialist in a business or manufacturing environment.
Familiarity with help desk ticketing systems and support workflows.
Strong customer service, communication, and follow-up skills for IT support.
Ability to manage multiple priorities and stay organized in a fast-paced environment.
Willingness to travel regularly, including monthly travel to Louisville, KY and quarterly travel to Forest, MS; valid driver’s license required.
CompTIA A+ certification or equivalent hands-on IT specialist experience.
Ability to perform basic cabling, connector termination, and physical device setup.
Experience supporting endpoint patching and device lifecycle management.
Exposure to ERP systems (AX or similar platforms) supporting IT specialist users.
Experience working with vendors and service contracts.
Familiarity with Zebra printers, handheld scanners, thin clients, conference room systems, and plant-floor technologies.
Exposure to access control systems, document management platforms, or manufacturing support applications.

Technologies

Zebra printers
Handheld scanners
Conference room systems
ERP systems (AX or similar platforms)
Thin clients
Plant-floor technologies

Benefits

401(k)
Dental insurance
Health insurance
Paid time off

Compensation

Salary: USD 60,000 - 65,000 per year

Work Location

Location: Portland, TN (onsite)

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Support Jobs in Portland, TN

IT Support Specialist

Technical Support Specialist

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