Support Jobs in Portland, TN

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30d ago

Technical Support Specialist

Systematic Business Consulting Portland, TN

Portland, TN

30d ago

$60k - $65k/yr Full time Application Support Business Systems Computer Skills

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Job Description

Technical Support Specialist based in Portland, TN provides first-line IT support for hardware, software, and connectivity across office and plant-floor environments, with travel to multiple locations.

Responsibilities

Provide first-line help desk and end-user support for hardware, software, and connectivity issues.
Troubleshoot and resolve issues involving PCs, laptops, printers, scanners, handheld devices, and related plant-floor equipment.
Support user access, account issues, and basic application troubleshooting needs.
Manage, update, and follow up on support tickets through the IT service management system.
Assist with conference room systems, phone systems, and collaboration technologies.
Perform basic physical support tasks including running cables, terminating connectors, and ensuring device connectivity.
Coordinate with vendors and support onsite technology needs across multiple plant locations.

Requirements

3+ years of desktop support, endpoint support, or IT support experience as an IT specialist or similar role.
Strong troubleshooting skills across PCs, laptops, printers, peripherals, and end-user devices.
Experience as an IT specialist in a business or manufacturing environment.
Familiarity with help desk ticketing systems and support workflows.
Strong customer service, communication, and follow-up skills for IT support.
Ability to manage multiple priorities and stay organized in a fast-paced environment.
Willingness to travel regularly, including monthly travel to Louisville, KY and quarterly travel to Forest, MS; valid driver’s license required.
CompTIA A+ certification or equivalent hands-on IT specialist experience.
Ability to perform basic cabling, connector termination, and physical device setup.
Experience supporting endpoint patching and device lifecycle management.
Exposure to ERP systems (AX or similar platforms) supporting IT specialist users.
Experience working with vendors and service contracts.
Familiarity with Zebra printers, handheld scanners, thin clients, conference room systems, and plant-floor technologies.
Exposure to access control systems, document management platforms, or manufacturing support applications.

Technologies

Zebra printers
Handheld scanners
Conference room systems
ERP systems (AX or similar platforms)
Thin clients
Plant-floor technologies

Benefits

401(k)
Dental insurance
Health insurance
Paid time off

Compensation

Salary: USD 60,000 - 65,000 per year

Work Location

Location: Portland, TN (onsite)

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