Security Baseline Support Jobs

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Desktop Support / Touch Labor Technician (Tier 2-3)

PEOPLE TECHNOLOGY AND PROCESSES LLC Aberdeen Proving Ground, MD

Aberdeen Proving Ground, MD

Today

$44 - $49/hr Full time Computer Skills Desktop Support End User Support

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Job Description

Onsite role at Aberdeen Proving Ground, MD supporting mission-critical end-user technology across ATEC locations. This Tier 2-3 position focuses on hands-on desktop and peripheral support, including imaging, deployment, relocation, and STIG-compliant configuration of end-user devices. You will help keep devices secure and operational by applying approved updates and troubleshooting issues across multiple operating systems.

What you’ll do

Install, configure, troubleshoot, and maintain desktops, laptops, tablets, monitors, printers, and multi-function devices
Image systems with the current approved operating system baseline, including user data backup, restore, and hard drive recovery
Apply software, firmware, security updates, vendor patches, IAVAs, CVEs, and STIG settings using Government-provided tools
Deliver, pick up, and relocate end-user devices at the service desk and at the user’s place of duty
Provide support across operating systems, including Microsoft, Linux, UNIX, macOS, Apple iOS, and Android
Coordinate and verify vendor warranty repairs and report completed actions

Clearance and credentials

U.S. citizenship is required
Active Secret clearance (Tier 3 / T3R investigation); interim Secret required before starting
DoD 8140 / 8570.01-M baseline certification appropriate to the assigned work role and level, held prior to performance
Required CE certification must be obtained within six (6) months of appointment

Minimum qualifications

High school diploma or equivalent (minimum)
Ability to speak, read, write, and understand English proficiently
Proficiency with computers and Microsoft Office software

Tools and platforms you’ll work with

Microsoft Office and Microsoft environments
Linux, UNIX, macOS, Apple iOS, and Android
STIG, IAVAs, and CVEs

Compensation: USD 44–49 per hour

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