Aberdeen Proving Ground, MD

Support Jobs in Aberdeen Proving Ground, MD

5 jobs found

Include remote jobs

1mo ago

Help Desk / Customer Support Technician (Tier 1-2)

PEOPLE TECHNOLOGY AND PROCESSES LLC Aberdeen Proving Ground, MD

Aberdeen Proving Ground, MD

1mo ago Closed

$44 - $49/hr Full time Computer Skills Customer Support Help Desk Support

This position is no longer accepting applications (closed Oct 26, 2026).

Job Description

People Technology and Processes LLC is hiring an onsite Help Desk / Customer Support Technician (Tier 1-2) for locations including ATEC HQ, ATC, OEC, and WSMR in Aberdeen Proving Ground, MD. This role supports end users as the central point of contact for day-to-day IT assistance, with a focus on meeting service level targets, resolving issues quickly, and keeping customers informed.

What you’ll do

You will manage incoming IT customer requests from end users and coordinate support through a Government-provided trouble ticket system. Your day-to-day work includes logging, tracking, prioritizing, and documenting requests so issues stay visible and actionable from intake through resolution.

Receive, log, track, prioritize, and document all customer requests in the Government-provided trouble ticket system.
Diagnose and resolve hardware, software, and communications issues, delivering Tier 1 resolution for 85% or more of requests.
Meet SLA response targets: Critical (15-minute), High (1-hour), and Normal, including SLA uplift for VIP-designated incidents.
Issue and reset CAC PINs and assist with Alternate Smart Card Logon and SIPRNET token processing.
Support in- and out-processing of personnel and manage Personal Electronic Device configurations.
Escalate unresolved issues to higher-tier support and provide status updates to users.

Skills and qualifications

High school diploma or equivalent (minimum)
U.S. citizenship
Ability to speak, read, write, and understand English proficiently
Computer proficiency and ability to use Microsoft Office
Active Secret clearance (Tier 3 / T3R); interim Secret required before starting
DoD 8140 / 8570.01-M baseline certification appropriate to the assigned work role and level, held prior to performance; CE certification must be obtained within six (6) months of appointment

Tools and technologies

Government-provided trouble ticket system
Microsoft Office
CAC PINs
Alternate Smart Card Logon
SIPRNET
Personal Electronic Device
DoD 8140 and 8570.01-M
Computing environment (CE) certification

Compensation: USD 44–49 per hour. This position is onsite at ATEC HQ, ATC, OEC, and WSMR in Aberdeen Proving Ground, MD.

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1mo ago

Desktop Support / Touch Labor Technician (Tier 2-3)

PEOPLE TECHNOLOGY AND PROCESSES LLC Aberdeen Proving Ground, MD

Aberdeen Proving Ground, MD

1mo ago Closed

$44 - $49/hr Full time Computer Skills Desktop Support End User Support

This position is no longer accepting applications (closed Oct 26, 2026).

Job Description

Onsite role at Aberdeen Proving Ground, MD supporting mission-critical end-user technology across ATEC locations. This Tier 2-3 position focuses on hands-on desktop and peripheral support, including imaging, deployment, relocation, and STIG-compliant configuration of end-user devices. You will help keep devices secure and operational by applying approved updates and troubleshooting issues across multiple operating systems.

What you’ll do

Install, configure, troubleshoot, and maintain desktops, laptops, tablets, monitors, printers, and multi-function devices
Image systems with the current approved operating system baseline, including user data backup, restore, and hard drive recovery
Apply software, firmware, security updates, vendor patches, IAVAs, CVEs, and STIG settings using Government-provided tools
Deliver, pick up, and relocate end-user devices at the service desk and at the user’s place of duty
Provide support across operating systems, including Microsoft, Linux, UNIX, macOS, Apple iOS, and Android
Coordinate and verify vendor warranty repairs and report completed actions

Clearance and credentials

U.S. citizenship is required
Active Secret clearance (Tier 3 / T3R investigation); interim Secret required before starting
DoD 8140 / 8570.01-M baseline certification appropriate to the assigned work role and level, held prior to performance
Required CE certification must be obtained within six (6) months of appointment

Minimum qualifications

High school diploma or equivalent (minimum)
Ability to speak, read, write, and understand English proficiently
Proficiency with computers and Microsoft Office software

Tools and platforms you’ll work with

Microsoft Office and Microsoft environments
Linux, UNIX, macOS, Apple iOS, and Android
STIG, IAVAs, and CVEs

Compensation: USD 44–49 per hour

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4mo ago

Tier One Technical Support

SAIC Aberdeen, MD

Aberdeen, MD

4mo ago Closed

$80k - $120k/yr Full time Active Directory Bash Customer Service

This position is no longer accepting applications (closed Jul 19, 2026).

Job Description

SAIC seeks a Tier 1 (Junior) Technical Support Analyst to operate onsite at Aberdeen Proving Ground, MD. This role delivers real time technical assistance for C5ISR TSIG programs and carries out base level IT help desk duties, including initial network support. Salary ranges from USD 80,001 to 120,000 per year.

Responsibilities

Provide real-time technical support to C5ISR TSIG Programs, including Picketline, TSPRING, and SCAMP.
Offer base-level network support, including restoration of system access and resolution of minor system anomalies.
Manage user accounts.
Monitor system status.
Report on system outages and log outage statistics.
Perform limited system or service restarts.
Escalate tickets to higher support tiers as needed.

Requirements

Bachelor's degree in Information Technology or Computer Science, or an equivalent technical degree, plus five or more years of related experience; four years of directly related experience may be accepted in lieu of a degree.
IAT II Level Certification in line with DoD 8570.
Relevant computing environment certifications (Linux+, MCSA, Red Hat Certified Administration).
Experience working with Windows OS and Linux.
Fundamental understanding of managing and operating virtualization and containerization technologies (LKVM, ESXi, HyperV, Docker, Podman, Kubernetes).
TS/SCI Security Clearance with a Counterintelligence (CI) polygraph or higher is required for consideration.
Candidate must be a US Citizen. Dual Citizenship is a disqualifier for this position.
Minimum 1 to 3 years of experience in information technology and information assurance, or equivalent relevant disciplines including industry (development contractor) or DoD background.
Ability to read and understand network and electronic diagrams and troubleshoot system errors.
Ability to create, work, resolve, elevate and close-out work tickets in an ITSM application (e.g., JIRA Service Management, I-Help).
Strong background in Microsoft Office tools.
Ability to build and maintain customer relationships and partnerships with stakeholders at all levels.
Coding skills in BASH.
Coding skills in Puppet.
YAML.
Networking knowledge including TCP/IP.
DHCP Server, Linux.
DNS Server, Linux.
Provisioning (PXE / Anaconda).
Active Directory.
Niagara Files.
Public Key Infrastructure.

Technologies

BASH
Puppet
YAML
TCP/IP
DHCP Server (Linux)
DNS Server (Linux & Windows)
Linux
Windows OS
PXE / Anaconda
Active Directory
Niagara Files
Public Key Infrastructure
LKVM
ESXi
HyperV
Docker
Podman
Kubernetes

Desired Skills

Familiarity with the systems supported by this help desk.
Familiarity with communication security and signals intelligence designs and operations.
Familiarity with network operations and repair.
Familiarity with QA policies and procedures for DoD systems.
Familiarity with satellite communications (SATCOM) and radio frequency (RF) systems.
Prior military IT or networking experience is a plus.

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4mo ago

Tier Two Technical Support

SAIC Aberdeen Proving Ground, MD

Aberdeen Proving Ground, MD

4mo ago Closed

$120k - $160k/yr Full time Docker Incident Management Information Technology (IT)

This position is no longer accepting applications (closed Jul 9, 2026).

Job Description

Location

Aberdeen Proving Ground, MD (onsite)

Salary

USD 120,001 - 160,000 per year

Experience

Minimum 3 years of relevant IT and information assurance experience

Education

Bachelor's Degree in Information Technology or Computer Science

Responsibilities

Provide real-time technical support for C5ISR TSIG Programs, including Picketline, TSPRING, and SCAMP, using remote access and specialized diagnostic tools as required
Support TSIG as a system of systems comprising persistent, non-persistent, and survey SIGINT components with a novel network transport layer
Deliver system and network troubleshooting with advanced diagnostics and anomaly resolution
Resolve escalated Tier 1 tickets to restore operations
Perform system recovery activities such as reboots and restoration after network or power outages
Restart mission system services and operating system services as needed
Create dataflow issue tickets and coordinate with external dataflow partners for problem resolution
Validate and troubleshoot RF data and related applications
Conduct network and application-level troubleshooting when RF is unavailable to sensor software
Collaborate with analysts to enable or troubleshoot specific signal detection and collection
Coordinate Field Support Representative (FSR) support for touch labor
Track and report hardware problems
Respond to Cyber Security Alerts and implement required actions
Respond to System Alerts and initiate the prescribed response plan

Requirements

Bachelor's degree in Information Technology or Computer Science, or an equivalent technical Bachelor’s degree with nine years of total experience; or 3-5 years of direct IT and information assurance experience; or other relevant disciplines, with additional years of experience substituting for a degree
IAT II Level certification aligned with DoD 8570
Certifications such as Linux+, Microsoft Windows Certified Administrator, or Red Hat Certified Administration
Experience with Windows and Linux operating systems
Fundamental understanding of virtualization and containerization technologies (KVM LKVM, ESXi, Hyper-V, Docker, Podman, Kubernetes)
Requires a TS/SCI security clearance to begin and maintain employment; a current Counterintelligence (CI) polygraph or higher is required; dual citizenship is disqualifying
3 to 5 years of IT and information assurance experience, including industry development contracting or DoW background
Ability to read and interpret network and electronic diagrams and troubleshoot system errors
Ability to create, manage, resolve, escalate and close ITSM tickets using tools such as JIRA Service Management or I-Help
Proficiency with Microsoft Office tools
Ability to build and maintain relationships with stakeholders at all levels
Experience with Red Hat Linux
Knowledge of SELinux security
Knowledge of ACL security
Knowledge of PAM
Bash scripting
Puppet
YAML
TCP/IP networking
DHCP server on Linux
DNS server on Linux and Windows
PXE and Anaconda provisioning
Active Directory
Niagara Files
Public Key Infrastructure

Technologies

Red Hat Linux
Linux
Windows
LKVM
ESXi
HyperV
Docker
Podman
Kubernetes
SELinux
ACL
PAM
BASH
Puppet
YAML
TCP/IP
DHCP
DNS
PXE
Anaconda
Active Directory
Niagara Files
Public Key Infrastructure
JIRA Service Management
I-Help

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4mo ago

Tier Three Technical Support

SAIC Aberdeen Proving Ground, MD

Aberdeen Proving Ground, MD

4mo ago Closed

$160k - $200k/yr Full time Docker End User Support Esxi

This position is no longer accepting applications (closed Jul 8, 2026).

Job Description

Senior Tier 3 Technical Support Analyst providing IT and communications systems support for C5ISR-QRC programs on-site at Aberdeen Proving Ground, MD.

Responsibilities

Deliver in-depth technical support to C5ISR TSIG Programs, including Picketline, TSPRING, and SCAMP.
Provide system and network support with advanced remote diagnostics and specialized tools to resolve anomalies.
Perform advanced troubleshooting of hardware and software issues.
Administer and manage administrator and service accounts.
Execute software and firmware updates and patching.
Troubleshoot existing data flows with external teams.
Assist in developing new data flows for emerging data and capability requirements.
Conduct system configuration management.
Identify and substantiate or rectify system deviations.
On-site, full-time work at Aberdeen Proving Ground, MD with a five-day workweek; shift changes may be required to cover off hours and weekends; may transition to 12-hour days with a shortened work week.

Requirements

Bachelor’s degree in Information Technology/Computer Science or equivalent technical field, or a Management/Leadership Degree with 14+ years of overall experience.
Minimum 5+ years of direct experience in IT or information assurance or equivalent relevant disciplines, including industry development contractor or DoD background.
Additional years of experience may substitute for a degree.
IAT II Level Certification in line with DoD 8570.
Relevant computing environment certifications (Linux+, Microsoft Windows Certified Administrator, Red Hat Certified Administration).
Experience with Windows OS and Linux; basic understanding of virtualization and containerization technologies (LKVM, ESXi, Hyper-V, Docker, Podman, Kubernetes).
TS/SCI Security Clearance is required to begin employment and to maintain employment on the contract; a current Counterintelligence (CI) polygraph or higher is also required.
Candidate must be a US citizen.
Dual citizenship is a disqualifier for this position.
Location: Aberdeen Proving Ground, MD (onsite).
Salary: USD 160,001 - 200,000 per year.

Technologies

JIRA Service Management
I-Help
Windows OS
Linux
Red Hat
LKVM
ESXi
Hyper-V
Docker
Podman
Kubernetes
BASH
Puppet
YAML
TCP/IP
DHCP Server (Linux)
DNS Server (Linux & Windows)
PXE / Anaconda
Active Directory
Niagara Files
Public Key Infrastructure
PAM
SELinux

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Support Jobs in Aberdeen Proving Ground, MD

Help Desk / Customer Support Technician (Tier 1-2)

Desktop Support / Touch Labor Technician (Tier 2-3)

Tier One Technical Support

Tier Two Technical Support

Tier Three Technical Support

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