Desktop Support / Touch Labor Technician (Tier 2-3)

Onsite role at Aberdeen Proving Ground, MD supporting mission-critical end-user technology across ATEC locations. This Tier 2-3 position focuses on hands-on desktop and peripheral support, including imaging, deployment, relocation, and STIG-compliant configuration of end-user devices. You will help keep devices secure and operational by applying approved updates and troubleshooting issues across multiple operating systems.

What you’ll do

• Install, configure, troubleshoot, and maintain desktops, laptops, tablets, monitors, printers, and multi-function devices
• Image systems with the current approved operating system baseline, including user data backup, restore, and hard drive recovery
• Apply software, firmware, security updates, vendor patches, IAVAs, CVEs, and STIG settings using Government-provided tools
• Deliver, pick up, and relocate end-user devices at the service desk and at the user’s place of duty
• Provide support across operating systems, including Microsoft, Linux, UNIX, macOS, Apple iOS, and Android
• Coordinate and verify vendor warranty repairs and report completed actions

Clearance and credentials

• U.S. citizenship is required
• Active Secret clearance (Tier 3 / T3R investigation); interim Secret required before starting
• DoD 8140 / 8570.01-M baseline certification appropriate to the assigned work role and level, held prior to performance
• Required CE certification must be obtained within six (6) months of appointment

Minimum qualifications

• High school diploma or equivalent (minimum)
• Ability to speak, read, write, and understand English proficiently
• Proficiency with computers and Microsoft Office software

Tools and platforms you’ll work with

• Microsoft Office and Microsoft environments
• Linux, UNIX, macOS, Apple iOS, and Android
• STIG, IAVAs, and CVEs

Compensation: USD 44–49 per hour