As part of KLA’s Services organization, this onsite Technical Support Engineering role supports complex, ongoing technical issues that can’t be resolved by field product support. The work centers on troubleshooting semiconductor metrology system challenges, partnering with specialists to restore equipment functionality, and keeping clear technical documentation for service delivery.
You will play a key part in advancing business priorities by delivering high-impact work across your area of expertise while contributing to KLA’s broader mission of maximizing the value of customer KLA assets through skilled service and 24/7 technical support.
Role Overview
- Respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve
- Use judgment within broadly defined practices and policies to select appropriate methods and techniques for results
- Collaborate with specialists and other teams to define an optimized plan of action and recover equipment functionality to customer satisfaction
- Document troubleshooting processes and technical findings to create service reports and presentations
Qualifications
- Minimum: Master’s Level Degree and 0 years related work experience; or Bachelor’s Level Degree with 2 years of related work experience (or equivalent years of experience)
- Hands-on experience in hardware and software integration, testing and troubleshooting in semiconductor wafer FILM and CD metrology systems is an advantage
- Excellent data analytical and diagnostic skills
- Good presentation and communication skills
- Proficient with Windows Office suite applications including Excel, PowerPoint, and Power BI
- Strong project management skill is a plus
Tools and Technologies
- Windows Office suite applications
- Excel, PowerPoint, Power BI
Team and Services Context
- The KLA Services team includes Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support
- KLA’s services organization maximizes the value of customers’ KLA assets through highly trained service and product support engineers, including installation services and 24/7 technical support and parts delivery through its supply chain network
Compensation and Location
- Location: Phoenix, AZ (onsite)
- Hourly pay range: USD 32 - 48 per hour
Total Rewards
- Medical, dental, vision, life, and other voluntary benefits
- 401(K) including company matching
- Employee stock purchase program (ESPP)
- Student debt assistance
- Tuition reimbursement program
- Development and career growth opportunities and programs
- Financial planning benefits
- Wellness benefits including an employee assistance program (EAP)
- Paid time off and paid company holidays
- Family care and bonding leave
AI and Interview Recording Policy
KLA does not permit the use of AI, recording tools, or other technologies to generate, suggest, or provide responses during interviews, whether virtual or in person, unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer.
Equal Opportunity Statement
KLA is an Equal Opportunity Employer and will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
