Tualatin, OR

Support Jobs in Tualatin, OR

3 jobs found

Include remote jobs

25d ago

Technical Support Engineer II-III (Semiconductor)

Ebara Technologies - USA Tualatin, OR

Tualatin, OR

25d ago

$85k - $110k/yr Full time Hardware Support Onsite Semiconductor

Apply Now

Job Description

Build customer confidence with hands-on technical support at the LAM Tualatin Site in Tualatin, Oregon. In this role, you will support sub-fab projects tied to new sales opportunities, deliver on-site troubleshooting for complex electro/mechanical equipment and software, and help customers with product selection, setup, operation, and maintenance. You will also contribute clear reporting and technical feedback to engineering teams to improve reliability over time.

Responsibilities

Report to the Director of OEM Operations and be stationed at the key customer site in Tualatin, Oregon, including daily on-site attendance (except when traveling).
Support new sales opportunities by meeting face to face with customers to understand application details and desired technical outcomes for sub-fab projects.
Specify ETI product solutions, assign part numbers, and liaise with sales so quoted hardware solutions are properly configured and clearly explained to the customer.
Provide technical support to the Site Services Team field engineers and technicians, including diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex software.
Conduct recommendations for product selection, setup, operation, and maintenance during customer meetings.
Address escalations when first-line support cannot isolate or resolve issues in malfunctioning equipment or software.
Identify and report design, reliability, and maintenance problems or software bugs to design engineering and software engineering.
Deliver detailed monthly reports covering sub-fab and direct tool business activities, along with plans for the following month.
Provide training, guidance, or technical assistance to customers, end users, and internal teams.
Plan downtime and ensure scheduled commitments are met, including timely preparation for effective repairs when first-line support needs support.
Maintain a clean and safe working environment in compliance with EBARA safety policies, including participation in and completion of required safety training.
Perform other duties as assigned.

Requirements

Bachelor’s degree in a Science or Engineering discipline, or equivalent experience.

Experience and Knowledge

Six (6) to Ten (10) years of work-related experience, preferably in semiconductor or related industry.
Working knowledge of mechanical skills.
Working knowledge of principles of semiconductor and/or vacuum technology.
Strong customer relations skills.

What You’ll Work With

Air cooled dry (oil free) vacuum pumps
Precision Chiller Systems
Turbomolecular Pumps
Vacuum Gauges

Proficiency Areas

Equipment troubleshooting
Electrical schematics and electrical troubleshooting skills
5 Why (root cause analysis method)
Mechanical troubleshooting skills
Service, maintenance, and repair skills
Mechanical systems and component repair
Abatement and vacuum abatement
Application engineering support
Dry pumps
Product selection guidance
Technical support
Design interpretation

Location: Tualatin, OR (onsite) | Salary: USD 85,000 to 110,000 per year

Education: Bachelor’s degree in Science or Engineering discipline, or equivalent experience

View full job page →

30d ago

Technical Support Engineer II-III

EBARA TECHNOLOGIES INCORPORATED Tualatin, OR

Tualatin, OR

30d ago Closed

Full time Computer Skills Customer Support Hardware Support

This position is no longer accepting applications (closed Nov 3, 2026).

Job Description

EBARA TECHNOLOGIES INCORPORATED provides technical support at customer sites where reliability and responsiveness matter. In this onsite role in Tualatin, OR, you will collaborate with OEM operations leadership, LAM tool design engineers, and field teams to help diagnose complex electro/mechanical equipment, computer systems, and advanced software used in sub-fab and direct tool applications.

Responsibilities

Report to the Director of OEM Operations and be stationed at a key customer site in Tualatin, Oregon.
Conduct face-to-face meetings with customers to understand application details and desired technical outcomes for sub-fab projects.
Meet with EC to review application details and understand product functionality.
Specify an ETI product solution, assign part numbers, and liaison with sales to ensure a properly configured hardware solution is quoted and explained to the customer.
Provide technical support to Site Services field engineers and technicians performing diagnosis, troubleshooting, repair, and debugging of complex equipment and/or software.
Partner with LAM Tool engineers on a weekly basis to understand direct tool heater application details and design challenges.
Build and maintain relationships with the LAM tool design engineering community for all thin films products, with high cadence interactions to support an opportunity pipeline aligned to business growth objectives.
Act as the on-site liaison for Briskheat/ETI at LAM sites, including quoting responsibility for new tool design requirements.
Support LAM Sites across North America, Asia Pac, and India, including coordinating TEAMS meetings in non-North American regions through working hours.
Complete monthly reporting on technical escalations and new install opportunities for sub-fab opportunities, plus detailed monthly reports on sub-fab and direct tool business activity and future plans.
Maintain a running log of direct tool opportunities, including project status, timelines, and technical challenges.
Provide in-person recommendations to customers for product selection, setup, operation, and maintenance.
Perform daily reporting and maintain on-site presence at the LAM Tualatin site (except while traveling), and respond effectively when first-line product support cannot isolate or fix issues.
Report design, reliability, and maintenance problems or software bugs to design engineering/software engineering and provide training, guidance, or technical assistance to customers, end users, and internal teams.
Plan for scheduled downtime commitments, ensure timely and effective preparation for repairs by first-line support, and maintain a clean and safe environment compliant with EBARA safety policies.
Comply with EBARA safety policies, including participation in and completion of required safety training, and perform other duties as assigned.

Requirements

Lift 35 lbs. unassisted from the floor to waist level.
Ability to perform essential functions, including operating any associated machinery/equipment.
Ability to perform essential functions in a cross-cultural, demanding, and dynamic environment.
Ability to perform essential functions without posing a direct threat of harm to self, others, or property.
Adherence to EBARA personnel policies and practices, including attendance and punctuality.
Ability to work under pressure, meet multiple competing deadlines, and demonstrate cooperative behavior with colleagues and supervisors.
Bachelor’s degree in Science or Engineering discipline, or equivalent experience.
Six (6) to Ten (10)+ years of work related experience, preferably in semiconductor or related industry.
Working knowledge of mechanical skills and principles of semiconductor and/or vacuum technology.
Strong customer relations skills.
Working knowledge of MS Office (Excel, Word, Outlook, PowerPoint).
Ability to speak in front of groups.
Strong time management skills, self-starter mindset, and demonstrated leadership and program management skills.
Demonstrated relationship building, collaboration, teamwork, organizational skills, and excellent written and oral communication skills.
If servicing customers offsite: provide verification of a good driving record.

Technologies

MS Office, including Excel, Word, Outlook, and PowerPoint
TEAMS

View full job page →

3mo ago

IT Help Desk

KAI USA Ltd. Tualatin, OR

Tualatin, OR

3mo ago Closed

$26 - $26/hr Full time Active Directory Cloud Platforms Computer Skills

This position is no longer accepting applications (closed Aug 12, 2026).

Job Description

This is an entry-level IT Help Desk Technician role (temp-to-hire) based in Tualatin, Oregon, onsite at Kai USA Ltd. This position offers an immediate opening to support end users and assist with onboarding hardware in a fast-paced manufacturing environment.

Responsibilities

Address Tier 1 help desk escalations via tickets or phone inquiries
Track and close outstanding requests to ensure timely resolution
Create user accounts and configure hardware as part of new-hire onboarding
Provide support for audio and video equipment in conference rooms
Monitor and maintain internal asset inventories for accuracy
Additional duties may be added or assigned as needed
Perform all other job duties as assigned

Requirements

Preferred: an associate degree or higher in Computer Information Systems
Preferred: CompTia A+ certification or at least one Microsoft MCP certification
Excellent written and verbal communication with strong presentation skills
High energy, motivated, and capable of thriving in a fast-paced manufacturing environment
Experience with Windows desktop, Mac OS, and Office 365
Experience with Active Directory maintenance and Exchange
Knowledge of Mac and PC hardware, printers, scanners, peripherals, and mobile devices (iOS, Android)
Experience with client PC connectivity including Ethernet, TCP/IP, and VPN
File server knowledge and understanding of desktop security products
Strong customer service and troubleshooting skills
Two years or more of experience working in a Windows/Mac environment

Technologies

Windows
Mac OS
Office 365
Active Directory
Exchange
iOS
Android
Ethernet
TCP/IP
VPN
File server
Desktop security products

Benefits

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Job Type

Job Type: Full-time

Pay

Pay: $26.00 - $26.60 per hour

Work Location

Work Location: On-site in Tualatin, Oregon

View full job page →

Support Jobs in Tualatin, OR

Technical Support Engineer II-III (Semiconductor)

Technical Support Engineer II-III

IT Help Desk

Get Support Jobs in Tualatin, OR alerts