Solar

Solar Support Jobs

2 jobs found

Today

Solar Scheduler & Technical Support Specialist

PV Tech Honolulu, HI

Honolulu, HI

Today

$25 - $30/hr Full time Computer Skills Customer Service Customer Support

Apply Now

Job Description

PV Tech is hiring a Solar Scheduler & Technical Support Specialist in Honolulu, HI for an onsite full-time role. If you enjoy helping customers through technical questions and keeping day-to-day operations moving, this position combines first-level solar PV troubleshooting with crew scheduling coordination. You will work closely with the admin team and handle customer interactions using a ticketing system.

We offer a competitive hourly rate of $25.00 to $30.00 and a benefits package that includes health insurance, dental insurance, vision insurance, paid time off, and a 401(k).

What You’ll Do

Provide first-level support for technical issues related to solar PV systems through phone troubleshooting.
Schedule and coordinate the roof crew and electrical crew to support ongoing roof and electrical work.
Communicate clearly with the field crew and the admin team to keep schedules and priorities aligned.
Maintain accurate records of customer interactions and technical issues in a ticketing system.
Collaborate with roof and electrical staff to escalate complex issues as necessary.
Provide clients with guidance on best practices after installation.
Deliver exceptional customer service by responding promptly and professionally to client inquiries.

What We’re Looking For

Solar PV experience is preferred, but not required.
Ability to learn quickly and adapt to changes.
Professional communication skills, including the ability to handle demanding clients.
Strong organization skills to manage scheduling and customer requests.
Accurate typing skills for maintaining records in a ticketing system.
Excellent customer service skills with a focus on client satisfaction.
Ability to explain technical information clearly to non-technical users.
Strong problem-solving skills and close attention to detail.

Schedule & Work Location

Full-time (In person)
Monday to Friday
Day shift, 8 hour shift

Location Requirements

Honolulu, HI 96822 is required. Relocation to Honolulu, HI 96822 must be completed before starting work.

View full job page →

5d ago

Technical Support Representative

Generac Power Systems Inc Reno, NV

Reno, NV

5d ago

Full time Battery Storage Customer Support Hardware Support

Apply Now

Job Description

Generac Power Systems Inc is seeking a Technical Support Representative III for onsite support in Reno, NV.

Responsibilities

Field technical service requests from the authorized dealer network via inbound calls, email, and in-person interactions
Answer questions ranging from standard to complex through phone, email, or onsite support
Capture accurate, timely, and descriptive call notes
Resolve routine to complex technical problems under limited supervision
Document and log unknown issues for follow-up
Troubleshoot with dealer technicians to resolve increasingly complex product issues in the field
Collect and prepare documentation related to product failures and provide recommendations
Conduct on-site troubleshooting, diagnosis, and repairs as needed
Track and analyze product failure trends
Guide new dealer technicians on how to navigate Generac warranty systems and submit claims electronically
Make warranty concession decisions
Mentor less experienced technical service representatives
Act as a technical expert for the team and handle escalated calls
Advocate for product or documentation changes

Requirements

Associate's Degree or equivalent experience in a relevant technical field
3 years of related technical experience
Strong understanding of basic mechanical and electrical (AC/DC) theory
Excellent customer service skills
Excellent written and verbal communication skills in a professional and technical manner
Strong active listening skills
Deep understanding of inverter and solar + battery function
Ability to stay calm in high-stress situations
Strong knowledge of Microsoft Office suite
Leadership and team competencies
Ability to communicate technical concepts to customers with varying technical experience
Ability to work independently and make decisions in the best interest of the customer and the company
Advanced troubleshooting skills with creative problem solving
Advanced knowledge of system integration and device programming

Technology

Microsoft Office suite
AC/DC theory
Inverter
Solar + battery
System integration
Device programming

Office / Work Environment

Regularly required to talk and hear; regularly required to use hands to manipulate objects or controls
Regularly required to stand and walk
Occasionally required to stoop, bend, or reach above shoulder level
Occasionally required to lift up to 25 pounds
Frequent and continuous computer-based work, including periods of sitting, close vision requirements, and the ability to adjust focus

View full job page →

Solar Support Jobs

Solar Scheduler & Technical Support Specialist

Technical Support Representative

Get Solar Support Jobs alerts