Reno, NV

Support Jobs in Reno, NV

3 jobs found

Include remote jobs

7d ago

Desktop Support Analyst

Elevance Systems Reno, NV

Reno, NV

7d ago

$42k - $45k/yr Contract Application Support Computer Skills Desktop Support

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Job Description

Elevance Systems invites applications for a Desktop Support Analyst to support deskside and on-site IT needs in our Reno, NV office. This hands-on role focuses on hardware and software troubleshooting, user assistance, and practical IT maintenance within a corporate environment. The position is available as a contract or full-time arrangement and is based on site at our Reno facility.

Responsibilities

Minimum 3 yrs hands-on experience as deskside/onsite support or local IT engineer.
Strong Microsoft operating system installation, asset management, and troubleshooting skills.
Proficient in troubleshooting Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.).
Solid desktop support knowledge covering hardware, software, and networking concepts.
Log all calls in the call logging system.
Respond to staff inquiries and help resolve hardware or software problems.
Maintain a log of detected software or hardware issues.
Assist users with computer equipment usage by providing training and guidance.
Administer hardware maintenance for all desktop IT equipment.
Support the operating system and security software on the network, including adding new users and establishing rights and privileges.
Escalate more complex issues to the IT Manager.

Requirements

Relevant desktop support experience within a commercial environment.
Good knowledge of Windows Server 2003 and 2008.
Strong knowledge of Windows XP, Vista, and Windows 7.
Thorough knowledge of the MS Office Suite.
Excellent telephone manner and strong communication skills.

Technologies

MS Office Suite
Outlook
Word
Excel
PowerPoint
Windows 2003
Windows 2008 Server
Windows XP
Windows Vista
Windows 7

Experience

Customer support: 1 year (Preferred)
iOS: 1 year (Preferred)
Windows: 1 year (Preferred)

Job Types

Full-time
Contract

Pay

USD 42,000 - 45,000 per year

Work Location

Onsite in Reno, NV

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24d ago

Technical Support Representative

Generac Power Systems Inc Reno, NV

Reno, NV

24d ago

Full time Customer Service Customer Support Dealer Relations

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Job Description

On-site in Reno, NV with Generac Power Systems Inc. In this Technical Support Representative role, you will deliver hands-on assistance to Generac's authorized dealer network by fielding and resolving technical service issues, guiding troubleshooting efforts, and authorizing warranty repairs under supervision. You will research, document, track, and monitor customer requests to ensure timely resolution, while building practical knowledge of inverter and solar plus battery systems.

Responsibilities

Answer inbound calls and dealer technician emails, providing guidance for questions ranging from routine to complex via phone, email, or in person.
Record precise, timely, and descriptive notes during each interaction.
Troubleshoot issues spanning routine to complex, determining effective next steps.
Document issues that are not yet identified to aid investigation and resolution.
Collaborate with dealer technicians to resolve increasingly complex field issues with Generac products.
Gather and prepare documentation on product failures and offer recommendations for improvement.
Perform on-site troubleshooting, diagnosis, and repair as required.
Track and analyze product failure trends to support quality and reliability efforts.
Teach new dealer technicians how to navigate Generac's warranty systems and submit claims electronically.
Make decisions on warranty concessions when appropriate.
Mentor less experienced technical service representatives.
Serve as the technical expert for the team and escalated calls.
Advocate for product or documentation changes to support customers and dealers.

Requirements

Associate degree or equivalent experience in a relevant technical field.
Minimum 3 years of related technical experience.
Solid understanding of basic mechanical and electrical theory (AC/DC).
Strong customer service skills.
Excellent written and verbal communication in professional, technical contexts.
Active listening abilities.
Deep knowledge of inverter operation and solar battery systems.
Ability to stay calm in high-stress situations.
Proficiency with the Microsoft Office Suite.
Leadership and collaboration capabilities.
Ability to convey technical concepts clearly to customers with varying levels of technical experience.
Ability to work independently and make decisions that serve both the customer and the company.
Advanced troubleshooting skills with an emphasis on creative problem solving.
Advanced knowledge of system integration and device programming.

Technologies

Microsoft Office Suite

Office Environment

The role requires regular talking and listening, and using hands to manipulate objects or controls. You will regularly stand and walk, with occasional stooping, bending, or reaching overhead. Lifting up to 25 pounds may be required. The position involves frequent computer-based work, with periods of sitting and the need for close vision and adjustment as needed.

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2mo ago

In-Home Sales & Tech Support (Part Time)

Asurion Reno, NV

Reno, NV

2mo ago Closed

$23+/hr Part time Customer Service Customer Support Field Sales

This position is no longer accepting applications (closed Jun 22, 2026).

Job Description

Part-time in-home sales and technical support role based onsite in Reno, NV. This position requires daily travel to customer residences with evening availability, and the compensation package includes an hourly wage, mileage reimbursement, a phone stipend, and sales commissions.

Responsibilities

Operate as a Field Sales Representative using the Serve, Solve, Sell approach, beginning with paid training to prepare for independent field work.
Meet customers in their homes, in offices, or other locations; interactions are pre-scheduled to help you meet and exceed sales targets.
Deliver exceptional customer service throughout every interaction, consistently prioritizing the customer’s needs.
Apply technical expertise to diagnose and resolve issues, delivering a clear solution suitable for customers with varying levels of technical knowledge.
Ensure customers leave with a working resolution and a product that addresses future tech needs.
Leverage Asurion’s expanding product range to provide tailored solutions for each customer.
Listen actively to identify customer needs and position products to meet those needs.
Utilize strong negotiation and communication skills to pivot smoothly and complete appropriate sales.
Receive ongoing coaching and mentoring to support growth, maintaining confidence and technical proficiency.

Requirements

Comfortable operating in a sales environment with established targets.
Valid driver’s license and a satisfactory driving record with at least one year of driving experience.
Ability to provide proof of valid car insurance (Manhattan excluded).
A personal vehicle (no motorcycles) with travel taking place in neighborhoods and cities around the inventory warehouse; expected one-way travel distance up to 120 miles.
Flexibility to work a varied 5-day week schedule, including evenings, weekends, and holidays to meet customer needs.
A personal cellphone for on-the-job communication.
Comfortable working around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-minded with a desire to learn a broad set of skills applicable to multiple career paths.
Naturally outgoing with a strong aptitude for human interaction.
Note: Work hours may vary based on business needs and market demand; some flexibility may be required.

Benefits

Base hourly rate guaranteed for all hours worked, with bi-weekly pay and optional early access to earned pay.
Uncapped commissions based on sales performance, paid bi-weekly.
Mileage reimbursement based on IRS guidelines, paid weekly.
$35 monthly phone stipend.
Three weeks of paid training to support initial learning and ongoing success.

Health and Safety Measures

Asurion prioritizes employee health and safety. Meeting customers at their homes is a key aspect of the role, and the company takes steps to help all employees perform their duties in a safe environment.

Get to Know Us

Click to see our day in the life video. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information.

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Support Jobs in Reno, NV

Desktop Support Analyst

Technical Support Representative

In-Home Sales & Tech Support (Part Time)

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