Student Support Jobs

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19d ago

Summer Student Help Desk Agent - Bilingual (Spanish/English)

Mesquite ISD Mesquite, TX

Mesquite, TX

19d ago

$16 - $16/hr Part time Bilingual Customer Service Customer Support

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Job Description

Mesquite ISD offers a part-time, on-site Summer Student Help Desk Agent role in Mesquite, TX. This bilingual (Spanish/English) position provides phone technology support to district staff, students, and families during a defined summer window. The role pays $16.00 per hour and requires 20 hours per week, Monday through Thursday, from June 1, 2026 to July 23, 2026. Located in Technical Services, this auxiliary role reports to the Help Desk Manager and presents an opportunity to gain hands-on experience supporting enterprise-level tools within a school district environment.

Responsibilities

Respond to telephone inquiries in a courteous and informative manner
Apply knowledge of major operating systems to assist users
Demonstrate analytical thinking, troubleshooting, and strong organizational skills
Be familiar with enterprise and end-user software including help desk tools, Skyward, Microsoft Office, Email, Google Suite, and internet browsers
Work with Chromebooks, iPads, and mobile hotspots
Maintain strong organizational, communication, and interpersonal abilities
Take on additional duties as assigned

Requirements

Fluent in both Spanish and English
Minimum of 1 year experience troubleshooting electronic devices in an enterprise environment preferred
Understanding of enterprise-level applications, especially help desk software
Ability to translate help desk calls between Spanish and English

Technologies

Help desk software
Skyward
Microsoft Office
Google Suite

Qualifications

Education: High School diploma
Language: Fluent in Spanish and English
Experience: Minimum of 1 year troubleshooting electronic devices in an enterprise environment preferred
Knowledge: Understanding of enterprise-level applications, especially help desk software

Working conditions

Mental demands: Ability to work effectively in a high-pressure environment and multitask
Hours: Occasional prolonged and irregular hours
Communication: Effective in both oral and written form
Physical demands: Sitting continuously; repetitive hand, arm or finger motions; reading close-up material

Role details

Job ID: 3524
Location: Mesquite, TX (onsite) within Technical Services
Department: Technical Services
Salary: $16.00 per hour
Position type: Auxiliary - Technical/Info Services/Technical Services
Shift type: Part-Time
Wage/Hour status: Non-Exempt
Reports to: Help Desk Manager
Hours: Monday - Thursday, 20 hours per week
Employment begins: June 1, 2026 - July 23, 2026
Summary: Primary function is to provide phone technology support to district staff, students, and student families

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