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Today

Student Worker - Help Desk Technician

LCTC System Baton Rouge, LA

Baton Rouge, LA

Today

Internship Customer Service Customer Support End User Support

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Job Description

The Student/Intern Help Desk Technician role at LCTC System in Baton Rouge, LA provides hands-on support to the IT team while you maintain full-time student status. This onsite internship focuses on incident and service request handling, ticketing, and clear communication with customers and colleagues.

Responsibilities

Establish professional relationships with the LCTC System IT staff to support a collaborative team environment.
Process Work Request and Incident tickets promptly within the ticketing system.
Identify recurring ticket patterns that may indicate a broader system issue and report them to the appropriate IT staff member.
Document ticket details accurately using clear, professional, and courteous language.
Communicate effectively and professionally with customers, coworkers, and IT leadership.
Perform other related duties as assigned.

Requirements

High school diploma or equivalent.
Must be a full-time student and maintain full-time status to remain eligible for continued employment as a student worker.
Verification of full-time student status must be furnished to the Human Resources office at the beginning of each Spring and Fall semester.
A valid Driver’s License and a clean driving record.
Proof of motor vehicle insurance.
Proof of full-time student status.
Must pass a background screen.

Benefits

Employee Assistance Program
Option to contribute to Supplemental Retirement

Advertised

06 Jul 2026 Central Daylight Time

Application Deadline

Applications will be accepted and the position will remain open until filled.

Application Instructions

Applicants should submit a cover letter addressing the outlined responsibilities, a resume, and the names and contact information for three professional/work-related references. If selected, the applicant will be asked to provide proof of student status from the registrar.

Core Competencies

Technical Skills - Comfortable navigating computer systems, browsers, and common software; able to learn new tools quickly. Diagnoses issues methodically, asks the right questions, and identifies practical solutions or knows when to escalate.
Customer Focus - Treats every user interaction with patience, courtesy, and professionalism, even under pressure or with frustrated users.
Communication - Explains technical issues clearly to non-technical users; documents tickets in a way others can understand and act on.
Work Quality and Organization - Accurately logs ticket information, follows up consistently, and catches patterns others might miss. Prioritizes multiple open tickets and balances coursework with a part-time work schedule.
Interpersonal and Adaptability - Works well with IT staff and other student workers; contributes to a supportive team environment. Adjusts to shifting priorities, new systems, and unexpected issues without losing composure.
Professional and Accountability - Looks for ways to improve processes rather than just closing tickets and follows through on assigned tasks without heavy supervision. Handles sensitive user/system information responsibly and takes ownership of assigned tickets through resolution.

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2mo ago

Summer Student Help Desk Agent - Bilingual (Spanish/English)

Mesquite ISD Mesquite, TX

Mesquite, TX

2mo ago Closed

$16 - $16/hr Part time Bilingual Customer Service Customer Support

This position is no longer accepting applications (closed Jul 1, 2026).

Job Description

Mesquite ISD offers a part-time, on-site Summer Student Help Desk Agent role in Mesquite, TX. This bilingual (Spanish/English) position provides phone technology support to district staff, students, and families during a defined summer window. The role pays $16.00 per hour and requires 20 hours per week, Monday through Thursday, from June 1, 2026 to July 23, 2026. Located in Technical Services, this auxiliary role reports to the Help Desk Manager and presents an opportunity to gain hands-on experience supporting enterprise-level tools within a school district environment.

Responsibilities

Respond to telephone inquiries in a courteous and informative manner
Apply knowledge of major operating systems to assist users
Demonstrate analytical thinking, troubleshooting, and strong organizational skills
Be familiar with enterprise and end-user software including help desk tools, Skyward, Microsoft Office, Email, Google Suite, and internet browsers
Work with Chromebooks, iPads, and mobile hotspots
Maintain strong organizational, communication, and interpersonal abilities
Take on additional duties as assigned

Requirements

Fluent in both Spanish and English
Minimum of 1 year experience troubleshooting electronic devices in an enterprise environment preferred
Understanding of enterprise-level applications, especially help desk software
Ability to translate help desk calls between Spanish and English

Technologies

Help desk software
Skyward
Microsoft Office
Google Suite

Qualifications

Education: High School diploma
Language: Fluent in Spanish and English
Experience: Minimum of 1 year troubleshooting electronic devices in an enterprise environment preferred
Knowledge: Understanding of enterprise-level applications, especially help desk software

Working conditions

Mental demands: Ability to work effectively in a high-pressure environment and multitask
Hours: Occasional prolonged and irregular hours
Communication: Effective in both oral and written form
Physical demands: Sitting continuously; repetitive hand, arm or finger motions; reading close-up material

Role details

Job ID: 3524
Location: Mesquite, TX (onsite) within Technical Services
Department: Technical Services
Salary: $16.00 per hour
Position type: Auxiliary - Technical/Info Services/Technical Services
Shift type: Part-Time
Wage/Hour status: Non-Exempt
Reports to: Help Desk Manager
Hours: Monday - Thursday, 20 hours per week
Employment begins: June 1, 2026 - July 23, 2026
Summary: Primary function is to provide phone technology support to district staff, students, and student families

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Student Support Jobs

Student Worker - Help Desk Technician

Summer Student Help Desk Agent - Bilingual (Spanish/English)

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