Student Worker - Help Desk Technician

The Student/Intern Help Desk Technician role at LCTC System in Baton Rouge, LA provides hands-on support to the IT team while you maintain full-time student status. This onsite internship focuses on incident and service request handling, ticketing, and clear communication with customers and colleagues.

Responsibilities

• Establish professional relationships with the LCTC System IT staff to support a collaborative team environment.
• Process Work Request and Incident tickets promptly within the ticketing system.
• Identify recurring ticket patterns that may indicate a broader system issue and report them to the appropriate IT staff member.
• Document ticket details accurately using clear, professional, and courteous language.
• Communicate effectively and professionally with customers, coworkers, and IT leadership.
• Perform other related duties as assigned.

Requirements

• High school diploma or equivalent.
• Must be a full-time student and maintain full-time status to remain eligible for continued employment as a student worker.
• Verification of full-time student status must be furnished to the Human Resources office at the beginning of each Spring and Fall semester.
• A valid Driver’s License and a clean driving record.
• Proof of motor vehicle insurance.
• Proof of full-time student status.
• Must pass a background screen.

Benefits

• Employee Assistance Program
• Option to contribute to Supplemental Retirement

Advertised

06 Jul 2026 Central Daylight Time

Application Deadline

Applications will be accepted and the position will remain open until filled.

Application Instructions

Applicants should submit a cover letter addressing the outlined responsibilities, a resume, and the names and contact information for three professional/work-related references. If selected, the applicant will be asked to provide proof of student status from the registrar.

Core Competencies

• Technical Skills - Comfortable navigating computer systems, browsers, and common software; able to learn new tools quickly. Diagnoses issues methodically, asks the right questions, and identifies practical solutions or knows when to escalate.
• Customer Focus - Treats every user interaction with patience, courtesy, and professionalism, even under pressure or with frustrated users.
• Communication - Explains technical issues clearly to non-technical users; documents tickets in a way others can understand and act on.
• Work Quality and Organization - Accurately logs ticket information, follows up consistently, and catches patterns others might miss. Prioritizes multiple open tickets and balances coursework with a part-time work schedule.
• Interpersonal and Adaptability - Works well with IT staff and other student workers; contributes to a supportive team environment. Adjusts to shifting priorities, new systems, and unexpected issues without losing composure.
• Professional and Accountability - Looks for ways to improve processes rather than just closing tickets and follows through on assigned tasks without heavy supervision. Handles sensitive user/system information responsibly and takes ownership of assigned tickets through resolution.