Bilingual

Bilingual Support Jobs

12 jobs found

1d ago

Monitoring Technical Support Specialist Bilingual Spanish

The GEO Group Aurora, IL

Aurora, IL

1d ago

$19+/hr Full time Bilingual Contact Center Customer Service

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Job Description

Based in Aurora, Illinois, The GEO Group delivers critical monitoring services to agencies nationwide. The Monitoring Technical Support Specialist (bilingual English/Spanish) serves as the front line for inbound inquiries, guiding hardware and software troubleshooting, processing contract-driven alerts, and coordinating with Monitoring Operations, Monitoring Customer Service, Training, and additional teams to sustain smooth monitoring operations.

Location: Aurora, IL (onsite) • Salary: USD 19 per hour • Minimum experience: 2 years • Education: High School Diploma or GED

Responsibilities

Accept inbound calls from contracted agency personnel.
Process alerts in accordance with contract requirements.
Provide timely, accurate, and effective troubleshooting for elevated hardware and software issues on customer equipment and systems.
Serve as a liaison among Monitoring Operations, Monitoring Customer Service, Training, and other departments as needed.
Respond to alerts and customer inquiries by phone or email, including accounts requiring a high level of service.
Troubleshoot, diagnose, and escalate hardware and software issues with customer equipment and software.
Deliver advanced troubleshooting and support across all monitoring operations departments.
Communicate the status of hardware and software issues to internal departments and management.
Recommend efficiencies or solutions for issues with hardware and software platforms.
Explain technical troubleshooting concepts to non-technical audiences and ensure understanding.
Perform other duties as assigned.

Requirements

High School Diploma or GED required.
Associates degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience preferred.
At least two years of information technology support or helpdesk experience preferred.
United States citizenship required.
Must have resided in the U.S. for three of the last five years (military service or study abroad accepted).
Ability to pass a federal background check and obtain a suitability determination.
Bilingual English/Spanish language skills, both oral and written, required.
Proficiency in Microsoft Word and Excel.
Basic knowledge of hardware and software platforms with the ability to quickly acquire solid knowledge of the company’s electronic monitoring products.
Intermediate IT and troubleshooting skills.
Ability to communicate technical concepts to a non-technical audience.
Flexibility to handle special projects and assignments.
Self-motivated with the ability to work independently.
Strong diagnostic, analytical, and issue-resolution abilities.
Ability to mentor peers on technical topics.
Ability to meet deadlines and prioritize tasks effectively.
Proficiency with computers and the software typically used by the department.
Ability to pass all pre-employment testing, including spelling, grammar, and typing at least 35 words per minute.
Successful completion of customer background checks.

Technologies

Microsoft Word
Microsoft Excel

Benefits

Paid Time Off
Paid Holidays
401(k) Matching
Health Insurance
Vision Insurance
Life Insurance
Health Savings Account
Tution Reimbursement
Employee Discount
Reduced Tuition Rates
Disability Insurance
Employee Assistance Program
401(k)
Pet Insurance
Dental Insurance
Paid Training
Flexible Spending Account

Working Conditions

Typical office environment.
May be requested to provide coverage after regularly scheduled work hours.
Use of standard office equipment such as copier, computer, keyboard, telephone, fax, and mobile devices.
Close vision and the ability to identify and distinguish colors to decipher color-codes on software applications.
Repetitive use of hands and arms while using a keyboard and handling devices like an iPad.

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16d ago

Bilingual Technical Support Representative (Spanish Speaking)

DNP Imagingcomm America Corporation Concord, NC

Concord, NC

16d ago

$19 - $19/hr Full time Application Support Bilingual Customer Service

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Job Description

The Bilingual Technical Support Representative (Spanish Speaking) supports DNP Imagingcomm America Corporation by delivering live technical assistance over phone and email for hardware, software, and imaging systems used by photo kiosk users and store personnel. The role requires fluent Spanish and English, along with proven imaging and tech support experience.

Location

Concord, NC (onsite)

Compensation

USD 19 - 19 per hourly

Responsibilities

Provide real-time technical support via phone for diverse products and customers.
Handle email and direct support requests with timely responses.
Diagnose and resolve a range of hardware and software issues.
Maintain and manage a personal case queue, driving each case to resolution.
Escalate complex problems to Tier II according to established procedures.
Document actions with precise, detailed reports of support activities.
Address priority assignments as directed by management.
Create training documentation detailing problems and processes.
Coordinate with third-party support groups for field services and escalations.
Complete additional projects as assigned by management.
Collaborate within a team to achieve departmental goals, sharing case ownership.
Participate in team meetings and provide constructive feedback.
Provide onsite support at customer sites as needed, with an estimated travel of 10-20%.
Meet or exceed departmental and company performance standards.
Develop and maintain a suitable skillset aligned with role requirements.
Perform other duties as assigned by management.

Requirements

Bilingual Spanish and English is required.
An associate degree in a computing field or a two-year technical certificate is preferred.
At least 2 years of digital imaging support and/or 1+ years of PC technical call center support experience is required.
Basic to moderate skills in PC hardware and Windows application troubleshooting, printer troubleshooting, and networking.
Familiarity with Windows (Win10, Win11), Mac OS, iOS, and Android operating systems.
Knowledge of digital imaging systems and digital photography.
Understanding of concepts and procedures commonly used in PC software and hardware technical support.
Effective oral and written communication with good grammar and spelling.
A professional demeanor when interacting with customers and coworkers.
Demonstrated problem-solving abilities.
Strong time management skills.
Ability and temperament to function as a productive member of a support team.

Technologies

Windows (Win10, Win11)
Mac OS
iOS
Android

Supervisory Responsibilities

This position has no supervisory responsibilities and reports directly to the Technical Support Manager.

Physical Demands

Ability to sit or stand for up to 8 hours
Use of arms, hands, and fingers to feel and reach
Ability to bend, stoop, or kneel as needed
Capability to hear and communicate with customers
Lift up to 45 lbs independently and up to 50 lbs with team assistance

Safety Requirements

Ability to wear required PPE in manufacturing areas as needed.

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17d ago

Bilingual Technical Support (Vietnamese)

BUSINESS SYSTEMS MANAGEMENT LLC Mesa, AZ

Mesa, AZ

17d ago

$15 - $18/hr Full time Bilingual Customer Support End User Support

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Job Description

Bilingual Vietnamese/English on-site technical support specialist providing in-person assistance to merchants in the Greater Phoenix area, based in Mesa, AZ.

Responsibilities

Manage client relationships by responding to account inquiries
Troubleshoot equipment errors
Deploy hardware to merchant locations
Answer incoming calls from clients
Prepare equipment for use
Install and set up equipment at merchants' business locations within the Greater Phoenix area

Requirements

Valid Driver's License
Fluent in English and Vietnamese
Reliable transportation required due to frequent driving
High school diploma or equivalent (Preferred)

Technologies

Microsoft Office proficiency

Benefits

Opportunity for growth into key roles within the company

Knowledge, Skills & Abilities

Detail oriented
Organized
Ability to multitask
Time management
Strong prioritization and organizational skills
Positive and friendly verbal communication
General knowledge of Microsoft Office programs

Job Type

Full-time

Pay

USD 15.00 - 18.00 per hour

Language

Vietnamese (Required)

License/Certification

Driver's License (Required)

Work Location

In person

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18d ago

Bilingual Client Svc & Product Supt Specialist/Technical Support

ADP Maitland, FL

Maitland, FL

18d ago

Full time Application Support Bilingual Customer Service

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Job Description

WorkMarket by ADP is seeking a bilingual English/Spanish Enterprise level Client Service and Product Support Specialist. In a hybrid in-office/remote role based in Maitland, FL, you will provide platform support to clients and workers via live chat, email, and phone.

Benefits

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, fast paced environment with ample opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities for curious learners.
Be your healthiest with best in class benefits starting on Day 1 because healthy associates perform at their best.
Balance work and life with resources and flexibility to integrate both more easily.
Focus on mental health and well being as part of delivering exceptional service to clients and supporting one another.
Join a company committed to giving back and making a lasting positive impact in the communities where we work and live.
Get paid to pay it forward with company paid time off for volunteering.

Responsibilities

Provide Enterprise Level Support by answering feature related questions for clients and workers and collaborating with the Customer Support team to triage immediate technical questions.
Prioritize and drive resolution on escalated issues, working with the product team to share visibility into common questions and issues to continually evolve the client and worker platform experience.
Problem solve by clarifying the customer’s concern, determining the root cause, selecting and explaining the best solution, and expediting corrections with follow up to ensure resolution.

Technologies

Zendesk
JIRA
Google applications
Office

Experience that will set you up for success

Bilingual fluency in English and Spanish.
2-5 years of customer service experience with demonstrated ability to execute and de-escalate situations.
Ability to accept constructive critique and possess effective communication and leadership skills with strong time management.
Solid computer skills and the ability to troubleshoot and provide remote technical assistance.
Experience with Zendesk, JIRA, Google applications, Office, and other standard applications is a plus.

You’ll love working here because you can

Be yourself in an inclusive culture that values equity, belonging, and diverse perspectives.
Belong by connecting with networks and allies through one of nine Business Resource Groups.
Grow your career in an agile, fast paced environment with clear opportunities to advance.
Continuously learn through ongoing training, development, and mentorship opportunities.
Benefit from best-in-class health coverage starting on Day 1.
Balance work and life with flexible resources to integrate both more easily.
Focus on mental health and well-being as part of delivering exceptional service to clients and supporting one another.
Contribute to a company that aims to give back and positively impact the communities we serve.
Enjoy company paid time off for volunteering and giving back to causes you care about.

Bonus points for these

Customer service experience in a SaaS environment
Contact center experience
Technically proficient

A little about ADP

WorkMarket by ADP is the leading platform for Freelance Workforce Management. Our cloud based Freelance Management System enables businesses to organize, manage, and pay their freelance workforce efficiently and compliantly. Our team is focused on redefining the labor model for the 21st century and delivering the best solutions for our customers.

Ethics at ADP

ADP maintains high ethical standards and full compliance with applicable laws. We expect our people to uphold integrity and respect in the workplace. Learn more about ADP's culture and values at the life at ADP page.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse, and equitable workplace and to equal employment opportunities regardless of protected characteristics. Hiring decisions are based on ADP's operating needs and applicant merit.

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20d ago

Bilingual Helpdesk Associate

Linxup Chesterfield, MO

Chesterfield, MO

20d ago

Full time Bilingual Contact Center Customer Service

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Job Description

Join Linxup in a hybrid Chesterfield, MO role that blends flexibility with a strong service culture. The Bilingual Helpdesk Associate provides Tier 1 support to MOTO consumer and Linxup small business customers in English and Spanish, handling general inquiries, activations and cancellations with a remote-friendly schedule.

The position offers an hourly wage with monthly bonus potential, along with a comprehensive benefits package. You’ll have access to Medical, Dental, Vision, Life and 401(k) benefits, plus 20 Flex Days (PTO). This role sits in a fast-paced contact center that values work-life balance to support ongoing growth and professional success.

Responsibilities

Communicate effectively with customers via phone and email in both English and Spanish
Assist with translation on special projects
Provide a warm, courteous greeting to every contact to drive customer satisfaction
Clarify requirements, probe for understanding, and deliver first contact resolutions
Confirm understanding of the solution and offer additional education to prevent repeated issues
De-escalate conversations through active listening and constructive messaging to reach a positive outcome for all parties
Deliver reliable technical support across all products and cultivate long-term relationships with internal and external customers
Retain customers who are considering ending their relationship with MOTO and Linxup
Perform other duties as assigned

Requirements

Excellent written and verbal communication skills
Exceptional customer service abilities
Strong technical aptitude and experience triaging technical issues
Ability to learn quickly in a non-traditional training environment
Highly organized with meticulous attention to detail
Strong work ethic, adaptability to change, and conceptual thinking
Ability to type quickly and accurately
Flexible on scheduling
Minimum 1 year of experience in a related role

Technologies

Salesforce
NetSuite
Voice over IP (VoIP) systems

Benefits

Hourly salary with monthly bonus potential
Medical, Dental, Vision, Life and 401(k) benefits
20 Flex Days (PTO)

Work Environment

Contact center setting
Fast-paced environment with opportunities for growth and rewards
Company emphasis on work-life balance to support peak performance professionally and personally

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24d ago

Bilingual Help Desk Operator (Must Have French)

Compunnel Inc. Scottsdale, AZ

Scottsdale, AZ

24d ago

$25 - $27/hr Contract Active Directory Bilingual End User Support

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Job Description

Bilingual Service Desk Operator with French proficiency providing Level 1 IT support onsite in Scottsdale, AZ.

Responsibilities

Serve as the initial point of contact for all Level 1 IT incidents and service requests.
Deliver support via phone, email, chat, and self-service portal in both English and French.
Create, categorize, prioritize, and monitor tickets using ITSM tools such as ServiceNow, Remedy, and Ivanti.
Ensure timely resolutions or escalate according to established SLAs.
Troubleshoot and resolve issues across Windows and macOS environments; Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive); Active Directory user accounts and password resets; VPN remote access and network connectivity; printers and peripherals; and standard business applications; perform basic desktop support and remote troubleshooting.
Provide high quality bilingual customer support with professionalism and empathy.
Maintain proactive communication with end users regarding ticket status and resolution.
Meet or exceed CSAT targets.
Handle Incident and Request Management in line with ITIL based processes for Incident, Request, and Problem Management.
Escalate complex issues to L2/L3 support teams with complete documentation.
Identify recurring issues and contribute to Knowledge Base articles.
Maintain accurate ticket updates and documentation.
Adhere to organizational policies, data security, and compliance requirements.
Contribute to process improvement initiatives.

Requirements

Fluent in French (B2/C1 or above) and English, with strong written and spoken skills in both languages.
Ability to handle business conversations via emails and calls in both languages.
Solid understanding of Windows OS, MS Office Suite, and Microsoft 365 tools.
Active Directory identity management experience.
Foundational networking knowledge (DNS, DHCP, VPN).
Experience with ITSM ticketing tools; ServiceNow preferred.
Knowledge of remote desktop tools and troubleshooting techniques.
5 years of experience in IT Service Desk, Helpdesk, or Technical Support.
Experience supporting global customers; Europe and Canada regions preferred.

Technologies

Windows
Mac OS
Microsoft 365
Outlook
Teams
SharePoint
OneDrive
Active Directory
DNS
DHCP
VPN
ServiceNow
Remedy
Ivanti
Remote Desktop
Printers

Location

Scottsdale, AZ 85254 Onsite

Duration

12+ Months / Can be extended

Job Type

Contract

Pay Rate

$25.00 - $27.00 per hour

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26d ago

Bilingual Onsite Technical Support & Sales Representative

Asurion Orlando, FL

Orlando, FL

26d ago

$20 - $32/hr Full time Bilingual Contact Center Customer Service

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Job Description

Overview Asurion is seeking a bilingual English/Spanish Onsite Technical Support and Sales Representative in Orlando, FL. This role blends hands-on troubleshooting with on-site selling of Asurion products, supported by PPX incentives. The position offers an hourly range of $20 to $32 and requires a High School Diploma or equivalent.

Responsibilities

Evaluate and troubleshoot customer concerns
Identify technical issues and deploy solutions with efficient, courteous, and accurate communication
Utilize call center technology to document, track, and report customer issues
Meet performance goals and grow from feedback and coaching
Complete 3–4 weeks of in-class training, followed by 2–4 weeks of floor training paired with peers
Sell Asurion smart home and other products on every call
Operate with PPX incentives tied to performance
Spend 4–8 hours daily at a computer in a high-noise call center environment, headset used about 90% of the time
Escalate calls appropriately when needed
Demonstrate integrity in serving, solving, and selling by listening to customer needs and providing accurate information in line with Asurion values

Requirements

High school diploma or equivalent
Strong knowledge of software troubleshooting techniques
Ability to achieve sales and customer experience goals and objectives
This is a sales role with sales activity goals that must be met to be successful
Competence to retain knowledge and solve customer concerns through memorization of product offerings and customer information
Strong attention to detail while multitasking with speed and accuracy
Excellent phone etiquette and communication skills
Flexibility to adapt to the needs of the customer, the business, and the team
Reliable attendance and performance history
Computer literacy and ability to type 25–35 words per minute and learn call center software
Passing hiring assessment covering soft skill scenario modeling and product knowledge
Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn, including Windows, Android, Blackberry OS, Apple iOS, and related wireless technology and applications

Technologies

Call center software
Windows
Android
Blackberry OS
Apple iOS
Wireless technology
Wireless equipment and applications

Benefits

Base pay is guaranteed and paid biweekly, with earned pay available earlier if needed
Additional earnings based on sales performance
3–4 weeks of paid training focusing on customer service, technical problem solving, and sales skills
Generous medical, dental, and vision benefits after 30 days of employment
401K with 100% match up to 3% and 50% on the next 2% after one year of employment
Additional health benefits including heart health, diabetes management, and healthcare advocacy
Employee discount program on everyday products and services such as home and auto insurance, pet insurance, theater tickets, transportation, gym memberships, theme park access, and daily essentials
Visit Asurion Benefits Central to explore perks, including part-time and full-time medical, dental, and vision benefits: https://www.abcinfoshare.online/