Baton Rouge, LA

Support Jobs in Baton Rouge, LA

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Today

Student Worker - Help Desk Technician

LCTC System Baton Rouge, LA

Baton Rouge, LA

Today

Internship Customer Service Customer Support End User Support

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Job Description

The Student/Intern Help Desk Technician role at LCTC System in Baton Rouge, LA provides hands-on support to the IT team while you maintain full-time student status. This onsite internship focuses on incident and service request handling, ticketing, and clear communication with customers and colleagues.

Responsibilities

Establish professional relationships with the LCTC System IT staff to support a collaborative team environment.
Process Work Request and Incident tickets promptly within the ticketing system.
Identify recurring ticket patterns that may indicate a broader system issue and report them to the appropriate IT staff member.
Document ticket details accurately using clear, professional, and courteous language.
Communicate effectively and professionally with customers, coworkers, and IT leadership.
Perform other related duties as assigned.

Requirements

High school diploma or equivalent.
Must be a full-time student and maintain full-time status to remain eligible for continued employment as a student worker.
Verification of full-time student status must be furnished to the Human Resources office at the beginning of each Spring and Fall semester.
A valid Driver’s License and a clean driving record.
Proof of motor vehicle insurance.
Proof of full-time student status.
Must pass a background screen.

Benefits

Employee Assistance Program
Option to contribute to Supplemental Retirement

Advertised

06 Jul 2026 Central Daylight Time

Application Deadline

Applications will be accepted and the position will remain open until filled.

Application Instructions

Applicants should submit a cover letter addressing the outlined responsibilities, a resume, and the names and contact information for three professional/work-related references. If selected, the applicant will be asked to provide proof of student status from the registrar.

Core Competencies

Technical Skills - Comfortable navigating computer systems, browsers, and common software; able to learn new tools quickly. Diagnoses issues methodically, asks the right questions, and identifies practical solutions or knows when to escalate.
Customer Focus - Treats every user interaction with patience, courtesy, and professionalism, even under pressure or with frustrated users.
Communication - Explains technical issues clearly to non-technical users; documents tickets in a way others can understand and act on.
Work Quality and Organization - Accurately logs ticket information, follows up consistently, and catches patterns others might miss. Prioritizes multiple open tickets and balances coursework with a part-time work schedule.
Interpersonal and Adaptability - Works well with IT staff and other student workers; contributes to a supportive team environment. Adjusts to shifting priorities, new systems, and unexpected issues without losing composure.
Professional and Accountability - Looks for ways to improve processes rather than just closing tickets and follows through on assigned tasks without heavy supervision. Handles sensitive user/system information responsibly and takes ownership of assigned tickets through resolution.

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1mo ago

Technical Support Trainer HVAC

Johnstone Supply LLC Baton Rouge, LA

Baton Rouge, LA

1mo ago Closed

Full time Consultative Sales Customer Support Field Service

This position is no longer accepting applications (closed Jul 12, 2026).

Job Description

HVAC focused Technical Support Trainer responsible for developing and delivering technical training programs for customers and employees, providing technical support, and supporting field and on-site services to strengthen customer relationships and drive sales.

Responsibilities

Develop guidelines, processes, and tools to address growing demand for technical sales support across branch locations.
Provide technical support and troubleshooting assistance to customers and internal staff regarding HVAC-R equipment and applications.
Support on-site field activities for challenging or escalated jobs without performing installation, modification, repair, or servicing of equipment.
Design, coordinate, and implement technical training programs for customers and employees covering HVAC fundamentals, equipment operation, installation best practices, and troubleshooting techniques.
Collaborate with Branch Managers and Account Managers to assist in closing sales opportunities with key equipment dealers and contractors.
Deliver customer-focused technical training as a value-added service to strengthen relationships, improve retention, and support sales growth.
Enhance warranty and unit exchange processes to reduce claims, improve service response times, and streamline workflow efficiency.
Lead HVAC-R training sessions and workshops in classroom and hands-on settings using demonstrations, visual aids, and interactive instruction methods.
Maintain up-to-date technical knowledge of HVAC-R equipment, controls, tools, and products distributed by Johnstone Supply.
Provide technical service assistance to customers and employees during regular business hours and on-call rotations.
Review and help implement Technical Service Bulletins and product updates with internal teams as needed.
Attend meetings, manufacturer classes, vendor trainings, and continuing education opportunities to stay current on industry trends and product changes.
Maintain working knowledge of new and existing products, inventory, and industry developments through ongoing training, catalogs, technical literature, and manufacturer resources.
Support continuous improvement initiatives focused on customer satisfaction, technical competency, operational efficiency, and sales support effectiveness.

Requirements

A high school diploma or equivalent is required; a BA or AA in a related field is preferred.
Minimum of 5+ years of HVAC field service experience.
Excellent communication and interpersonal skills.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Proven ability to coordinate a high level of activity under various conditions and constraints.
Capability to make business decisions using both analytical and creative processes.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Excellent written and oral English communication skills.

Technologies

Microsoft Word
Microsoft Excel
Microsoft PowerPoint

Benefits

Competitive Paid Time Off (PTO)
Safe Harbor 401(k) with 100% employer match up to 5% of base pay and immediate vesting
Holiday pay recognizing 7.5 holidays per year
Paid Parental Bonding Time
Employer subsidized medical, dental, and vision plans
Employer paid life insurance and short-term disability coverage
Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
24/7 access to virtual care and telehealth options
Health Savings Account (HSA) with employer contribution; Flexible Spending Accounts (FSA)
Wellbeing program with potential for reduced medical costs
Employee Assistance Program (EAP) for employees and their families
Tuition reimbursement
Employee referral bonus program
Employee service milestone recognition program

Overview

Johnstone Supply is a North American leader in wholesale distribution of HVACR equipment, parts, and supplies. The organization operates more than 470 distributor branches and six distribution centers across North America, serving major partners and contractors with world class products and support. Johnstone Supply emphasizes relationship-building, teamwork, and ongoing growth opportunities for staff.

Company Values

Safety: Prioritize safety at work and at home, ensuring colleagues operate safely.
Customer Focused: Anticipate needs, respond quickly, and act with the customer perspective in mind.
One Team: Collaborate to achieve shared goals and leverage collective strengths.
Own It: Act with urgency, integrity, and a commitment to doing things right the first time.
Innovate: Embrace change and pursue improvements that deliver value to customers.

Physical Demand

#JSTMM3

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Support Jobs in Baton Rouge, LA

Student Worker - Help Desk Technician

Technical Support Trainer HVAC

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