Tanium Support Jobs

1 job found

2d ago

Onsite Desktop Support Technician

Genesis10 Pittsburgh, PA

Pittsburgh, PA

2d ago

$28 - $31/hr Contract End User Support Hardware Support Help Desk Support

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Job Description

Onsite Desktop Support Technician for a six plus month contract in Pittsburgh, PA, delivering high-touch, on-site IT support to executives and administrative staff during a large-scale PC conversion project.

Responsibilities

Execute Service Desk tasks in alignment with established Standard Operating Procedures (SOPs)
Oversee service delivery for the primary site and supported regional locations
Assess and provide computer hardware, software, and related services to meet defined SLAs
Accurately document hardware failures, repairs, installations, and removals in the ITIL-based Service Desk system
Administer and support current antivirus and Tanium deployments to safeguard client systems
Maintain the Configuration Management Database (CMDB) within the Service Desk for accurate asset records
Perform PC lifecycle activities: Install, Move, Add, Change, Refresh, Stock, and Dispose
Install, configure, troubleshoot, and maintain network printers/scanners, MFDs, desktop Teams, and mobile devices
Resolve incident and service request backlogs, communicate progress to end users, and conduct root-cause analysis
Provide VIP on-site support as requested

Requirements

Bachelor's degree in a relevant discipline or an equivalent combination of experience and certifications
Minimum of 3 years in related IT roles
Windows 7/10/11 user and administrator experience
Proven TCP/IP and networking knowledge, ICND1 or equivalent certification
Professional level knowledge of PC desktop and laptop hardware
Audio/Video equipment support experience
Excellent customer service skills with white-glove support across all organizational levels, including C-level executives
Strong sense of urgency and effective communication abilities (in-person, email, and Teams)
Ability to prioritize and execute tasks in a high-pressure environment

Technologies

ServiceNow
Tanium
ITIL
CMDB
Windows 7/10/11
TCP/IP
Apple Mac, iOS, Android
Microsoft Teams

Benefits

Access to hundreds of clients, with many partners sustaining long-term engagements with Genesis10
Opportunity to build a long-term relationship with Genesis10 as a career home for consultants
Supportive recruiting team with extensive industry experience
Behavioral Health Platform
Medical, Dental, Vision insurance
Health Savings Account (HSA)
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay where applicable by state or municipality
Commuter benefits available in select regions

Desired Skills

Knowledge of ITIL Foundations
Experience with the ServiceNow ticketing system
Apple Mac, iOS, and Android expertise
Experience managing third-party service providers

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