Onsite Desktop Support Technician

Onsite Desktop Support Technician for a six plus month contract in Pittsburgh, PA, delivering high-touch, on-site IT support to executives and administrative staff during a large-scale PC conversion project.

Responsibilities

• Execute Service Desk tasks in alignment with established Standard Operating Procedures (SOPs)
• Oversee service delivery for the primary site and supported regional locations
• Assess and provide computer hardware, software, and related services to meet defined SLAs
• Accurately document hardware failures, repairs, installations, and removals in the ITIL-based Service Desk system
• Administer and support current antivirus and Tanium deployments to safeguard client systems
• Maintain the Configuration Management Database (CMDB) within the Service Desk for accurate asset records
• Perform PC lifecycle activities: Install, Move, Add, Change, Refresh, Stock, and Dispose
• Install, configure, troubleshoot, and maintain network printers/scanners, MFDs, desktop Teams, and mobile devices
• Resolve incident and service request backlogs, communicate progress to end users, and conduct root-cause analysis
• Provide VIP on-site support as requested

Requirements

• Bachelor's degree in a relevant discipline or an equivalent combination of experience and certifications
• Minimum of 3 years in related IT roles
• Windows 7/10/11 user and administrator experience
• Proven TCP/IP and networking knowledge, ICND1 or equivalent certification
• Professional level knowledge of PC desktop and laptop hardware
• Audio/Video equipment support experience
• Excellent customer service skills with white-glove support across all organizational levels, including C-level executives
• Strong sense of urgency and effective communication abilities (in-person, email, and Teams)
• Ability to prioritize and execute tasks in a high-pressure environment

Technologies

• ServiceNow
• Tanium
• ITIL
• CMDB
• Windows 7/10/11
• TCP/IP
• Apple Mac, iOS, Android
• Microsoft Teams

Benefits

• Access to hundreds of clients, with many partners sustaining long-term engagements with Genesis10
• Opportunity to build a long-term relationship with Genesis10 as a career home for consultants
• Supportive recruiting team with extensive industry experience
• Behavioral Health Platform
• Medical, Dental, Vision insurance
• Health Savings Account (HSA)
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay where applicable by state or municipality
• Commuter benefits available in select regions

Desired Skills

• Knowledge of ITIL Foundations
• Experience with the ServiceNow ticketing system
• Apple Mac, iOS, and Android expertise
• Experience managing third-party service providers