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Genesis10

Onsite Desktop Support Technician

Genesis10
Pittsburgh, PA $28 - $31/hr Contract Posted 3d ago
End User Support Hardware Support Help Desk Support Incident Management Information Technology (IT) IT Services ITSM Onsite Service Desk ServiceNow Servicenow Tanium Technical Support Windows
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Job Description

Onsite Desktop Support Technician for a six plus month contract in Pittsburgh, PA, delivering high-touch, on-site IT support to executives and administrative staff during a large-scale PC conversion project.

Responsibilities

  • Execute Service Desk tasks in alignment with established Standard Operating Procedures (SOPs)
  • Oversee service delivery for the primary site and supported regional locations
  • Assess and provide computer hardware, software, and related services to meet defined SLAs
  • Accurately document hardware failures, repairs, installations, and removals in the ITIL-based Service Desk system
  • Administer and support current antivirus and Tanium deployments to safeguard client systems
  • Maintain the Configuration Management Database (CMDB) within the Service Desk for accurate asset records
  • Perform PC lifecycle activities: Install, Move, Add, Change, Refresh, Stock, and Dispose
  • Install, configure, troubleshoot, and maintain network printers/scanners, MFDs, desktop Teams, and mobile devices
  • Resolve incident and service request backlogs, communicate progress to end users, and conduct root-cause analysis
  • Provide VIP on-site support as requested

Requirements

  • Bachelor's degree in a relevant discipline or an equivalent combination of experience and certifications
  • Minimum of 3 years in related IT roles
  • Windows 7/10/11 user and administrator experience
  • Proven TCP/IP and networking knowledge, ICND1 or equivalent certification
  • Professional level knowledge of PC desktop and laptop hardware
  • Audio/Video equipment support experience
  • Excellent customer service skills with white-glove support across all organizational levels, including C-level executives
  • Strong sense of urgency and effective communication abilities (in-person, email, and Teams)
  • Ability to prioritize and execute tasks in a high-pressure environment

Technologies

  • ServiceNow
  • Tanium
  • ITIL
  • CMDB
  • Windows 7/10/11
  • TCP/IP
  • Apple Mac, iOS, Android
  • Microsoft Teams

Benefits

  • Access to hundreds of clients, with many partners sustaining long-term engagements with Genesis10
  • Opportunity to build a long-term relationship with Genesis10 as a career home for consultants
  • Supportive recruiting team with extensive industry experience
  • Behavioral Health Platform
  • Medical, Dental, Vision insurance
  • Health Savings Account (HSA)
  • Voluntary Hospital Indemnity (Critical Illness & Accident)
  • Voluntary Term Life Insurance
  • 401K
  • Sick Pay where applicable by state or municipality
  • Commuter benefits available in select regions

Desired Skills

  • Knowledge of ITIL Foundations
  • Experience with the ServiceNow ticketing system
  • Apple Mac, iOS, and Android expertise
  • Experience managing third-party service providers

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