Technical Program Manager Support Jobs

1 job found

1d ago

RFM Services Senior Manager - Technical Support

Baker Hughes Houston, TX

Houston, TX

1d ago

Full time Manager Senior Customer Support

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Job Description

Lead global technical support operations for the Kantori Remote Fluid Monitoring (RFM) portfolio, driving end-to-end execution from deployment through customer value realization.

Responsibilities

Own the global RFM operational strategy and execution roadmap.
Steer the global RFM applications engineering organization and coordinate regional resources.
Drive successful installation, commissioning, calibration, and worldwide deployment of RFM units.
Establish operational processes, KPIs, governance, and performance management systems for deployed assets.
Coordinate commercialization efforts with Digital and regional sales organizations.
Ensure customer value realization through effective utilization of RFM data and analytics.
Manage operational readiness, utilization rates, fleet deployment plans, and service quality.
Lead incident management, troubleshooting escalation, and corrective action programs.
Partner with engineering teams to prioritize product improvements, reliability initiatives, and future product development.
Develop service delivery budgets, resource plans, and global growth strategies.
Interface with key customers and senior executives to support strategic deployments and long-term partnerships.
Drive continuous improvement using lessons learned, root cause analysis, and operational excellence methodologies.

Requirements

Bachelor’s degree in Engineering, Technology, Petroleum Engineering, Mechanical Engineering, or related discipline (degree requirement may be waived based on relevant experience).
Minimum 10 years of experience in oilfield services, drilling fluids, digital solutions, production technologies, or related operations.
Experience leading operational teams is essential.
Preferred: experience commercializing new technology offerings, digital oilfield, remote monitoring, or industrial IoT solutions.
Relevant: experience leading technical support or product deployment organizations.
Proven ability to manage cross-functional teams and influence without direct authority.
Strong understanding of drilling operations and customer workflows.
Strong financial, project management, and stakeholder management skills.
Ability to travel internationally as required.

Benefits

Contemporary work-life balance policies and wellbeing activities.
Comprehensive private medical care options.
Safety net of life insurance and disability programs.
Tailored financial programs.
Additional elected or voluntary benefits.
Eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k).
Choice of coverage options tied to benefit elections, base salary level, and plan requirements.
Eligible for additional forms of compensation such as bonuses, subject to applicable benefit plan or policy terms.

Team & Reporting

Reporting to the Portfolio Director.
Matrixed leadership responsibility for the RFM Applications Engineer, RFM Technical Manager, and RFM Manufacturing & AMO Manager roles to align technology development, technical support, manufacturing readiness, and service delivery execution.

Work model: Onsite in Houston, TX.

Education: Bachelor’s degree in Engineering/Technology/Petroleum Engineering/Mechanical Engineering or related discipline.

Experience: 10+ years.

Working with Us

Focus on health and well-being, training and rewarding talent, and developing leaders.

Working Ways

Contemporary work-life balance policies and wellbeing activities.
Comprehensive private medical care options.
Safety net of life insurance and disability programs.
Tailored financial programs.
Additional elected or voluntary benefits.

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