RFM Services Senior Manager - Technical Support

Lead global technical support operations for the Kantori Remote Fluid Monitoring (RFM) portfolio, driving end-to-end execution from deployment through customer value realization.

Responsibilities

• Own the global RFM operational strategy and execution roadmap.
• Steer the global RFM applications engineering organization and coordinate regional resources.
• Drive successful installation, commissioning, calibration, and worldwide deployment of RFM units.
• Establish operational processes, KPIs, governance, and performance management systems for deployed assets.
• Coordinate commercialization efforts with Digital and regional sales organizations.
• Ensure customer value realization through effective utilization of RFM data and analytics.
• Manage operational readiness, utilization rates, fleet deployment plans, and service quality.
• Lead incident management, troubleshooting escalation, and corrective action programs.
• Partner with engineering teams to prioritize product improvements, reliability initiatives, and future product development.
• Develop service delivery budgets, resource plans, and global growth strategies.
• Interface with key customers and senior executives to support strategic deployments and long-term partnerships.
• Drive continuous improvement using lessons learned, root cause analysis, and operational excellence methodologies.

Requirements

• Bachelor’s degree in Engineering, Technology, Petroleum Engineering, Mechanical Engineering, or related discipline (degree requirement may be waived based on relevant experience).
• Minimum 10 years of experience in oilfield services, drilling fluids, digital solutions, production technologies, or related operations.
• Experience leading operational teams is essential.
• Preferred: experience commercializing new technology offerings, digital oilfield, remote monitoring, or industrial IoT solutions.
• Relevant: experience leading technical support or product deployment organizations.
• Proven ability to manage cross-functional teams and influence without direct authority.
• Strong understanding of drilling operations and customer workflows.
• Strong financial, project management, and stakeholder management skills.
• Ability to travel internationally as required.

Benefits

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and disability programs.
• Tailored financial programs.
• Additional elected or voluntary benefits.
• Eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k).
• Choice of coverage options tied to benefit elections, base salary level, and plan requirements.
• Eligible for additional forms of compensation such as bonuses, subject to applicable benefit plan or policy terms.

Team & Reporting

• Reporting to the Portfolio Director.
• Matrixed leadership responsibility for the RFM Applications Engineer, RFM Technical Manager, and RFM Manufacturing & AMO Manager roles to align technology development, technical support, manufacturing readiness, and service delivery execution.

Work model: Onsite in Houston, TX.

Education: Bachelor’s degree in Engineering/Technology/Petroleum Engineering/Mechanical Engineering or related discipline.

Experience: 10+ years.

Working with Us

• Focus on health and well-being, training and rewarding talent, and developing leaders.

Working Ways

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and disability programs.
• Tailored financial programs.
• Additional elected or voluntary benefits.