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Unifi Support Jobs

2 jobs found

10d ago

Service Desk Technician

Southern Mississippi Planning & Development District Gulfport, MS

Gulfport, MS

10d ago

$45k - $50k/yr Full time Active Directory Application Support Dhcp

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Job Description

The Service Desk Technician provides first- and second-level IT support to employees and helps maintain the day-to-day operation of SMPDD’s technology environment. This role focuses on diagnosing and resolving issues across hardware, software, networks, user access, and connectivity.

Role Responsibilities

Deliver first-level and second-level technical support to employees using a ticketing system, phone, email, and in-person assistance.
Troubleshoot and resolve problems involving hardware, software, networking, connectivity, and user-access issues.
Support and administer Google Workspace and Microsoft 365, including user accounts, email, applications, and related services.
Assist with Active Directory user and computer account administration, permissions, and Group Policy-related issues.
Troubleshoot and support core network services including DHCP and DNS, as well as general network connectivity.
Support UniFi network equipment, including switches, wireless access points, and related network infrastructure.
Provide support for VoIP phone systems, including extensions, voicemail, and related communication services.
Support eFax and email encryption solutions, including troubleshooting related user issues.
Assist with virtualized environments using Hypervisor environments.
Diagnose and resolve workstation, laptop, printer, and peripheral hardware issues.
Maintain complete and accurate records of support requests, troubleshooting steps, resolutions, and technical documentation.
Prioritize and manage multiple service desk tickets while meeting established response and resolution expectations.
Escalate complex issues when needed, while retaining ownership of the issue through completion.
Assist with IT deployments, upgrades, maintenance, and other technology projects as assigned.
Maintain strong organization and attention to detail when documenting systems, equipment, procedures, and support activities.
Provide excellent customer service and communicate technical information clearly to users with varying technical knowledge.
Perform other duties as assigned.

Required Technical Skills and Tools

This position works with Google Workspace, Microsoft 365, Active Directory, Group Policy, DHCP, DNS, UniFi, VoIP, eFax, email encryption, Hypervisor, and a ticketing system.

Work Location and Conditions

Location: Gulfport, MS (onsite)
Travel: Possible travel to all office sites
In-person work: Required
Physical demands: May require lifting and moving IT equipment (up to 50 lbs)
Scheduling: After-hours support may be required during projects

Compensation

Salary: USD 45,000 to 50,000 per year

Benefits

Dental insurance
Health insurance
Paid time off
Vision insurance

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5mo ago

Technical Support Specialist

Contractdata Myrtle Beach, SC

Myrtle Beach, SC

5mo ago Closed

$19 - $25/hr Full time Active Directory Camera Systems Computer Skills

This position is no longer accepting applications (closed Jun 22, 2026).

Job Description

Contractdata offers an on site, hands on IT support role in Myrtle Beach. You will work directly with corporate users, networks, UniFi Wi Fi, and commercial camera systems across hotels, condos, offices, and other properties. This is a full time, on site position that values practical problem solving, reliability, and growth opportunities. The role comes with a comprehensive benefits package, a collaborative culture, and a clear path for developing technical skills. Compensation ranges from USD 19 to 25 per hour, depending on experience, with a minimum of 2 years in a related field.

Benefits

Fully paid health insurance
Paid time off
Professional development assistance
Pet care allowance
Incentives to quit smoking or lose weight
Time off for volunteer work
Up to $2,500 per semester tuition for dependent children
Flexible schedule
Health savings account
Retirement plan
Tuition reimbursement

Compensation: USD 19 - 25 per hour

Responsibilities

Support corporate desktop and laptop users
Troubleshoot business networks
Support and maintain guest Wi Fi environments built on UniFi
Assist with commercial camera systems (troubleshooting, maintenance, validation)
Work directly in hotels, condos, offices, and commercial properties

Requirements

Strong common sense and practical problem solving
Ability to listen before talking
Clear, professional communication skills
Strong work ethic and personal accountability
Ability to figure things out
Technical aptitude and curiosity
Ability to work unsupervised
Good character and reliability
A clean driving record
2+ years supporting Windows desktops and laptops in a business environment
DNS, DHCP, VPNs
Ability to troubleshoot: software issues
Ability to troubleshoot: hardware failures
Ability to troubleshoot: network connectivity problems
Windows Server 2012 / 2016 / 2019 / 2022
Windows 10 and Windows 11
MacOS
iOS
Android
Active Directory
Group Policy
UniFi-based network environments
Willingness to learn and support commercial camera systems

Technologies

UniFi
Windows Server 2012/2016/2019/2022
Windows 10
Windows 11
MacOS
iOS
Android
Active Directory
Group Policy
DNS
DHCP
VPNs
Commercial camera systems
UniFi-based network environments

Job Details

Job Type: Full-time
Work Location: In-person only
Location: Myrtle Beach, SC

Schedule

Day shifts
Evening shifts
Night work when required
Weekends as needed

Important notes

This is NOT a remote job
This is NOT a desk-only job
You WILL work evenings, weekends, and occasional overtime
You MUST live within reasonable driving distance of our office
You WILL be on your feet, on ladders, and on-site at client locations

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Unifi Support Jobs

Service Desk Technician

Technical Support Specialist

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