Vacuum Systems Support Jobs

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Technical Support Engineer — Field Service & Production

Riber Inc Hillsborough, NJ

Hillsborough, NJ

Today

$65k - $80k/yr Full time Electrical Engineering Customer Service Customer Support

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Job Description

Riber Inc offers a hybrid Technical Support Engineer role in Hillsborough, NJ, combining on-site field service for MBE/UHV systems with production and assembly work in the facility. The position covers installation, commissioning, troubleshooting, preventive maintenance, and system upgrades, with opportunities to travel internationally. You will document service visits, support customers directly, and collaborate with engineering and sales teams, supported by a comprehensive benefits package.

Responsibilities

Travel to customer sites to install, commission, troubleshoot, and repair MBE/UHV systems
Diagnose mechanical, electrical, and vacuum-related issues using schematics, wiring diagrams, and system documentation
Conduct preventive maintenance and implement system upgrades
Maintain direct customer communication and document service visits, root causes, and corrective actions
Provide technical support for sales, including producing basic quotes
Occasional travel on short notice, including international trips
Assemble mechanical sub-systems and components for UHV/MBE systems per drawings and work instructions
Read and interpret 3D CAD models and mechanical drawings, with SolidWorks preferred
Execute precision mechanical assembly of vacuum chamber components, flanges, fittings, and motion hardware
Assist with wiring and electrical integration of sensors, gauges, and controllers
Collaborate with engineering on fit checks, first-article builds, and design feedback
Coordinate with vendors, enter BOMs for assemblies, and assist with inventory management

Requirements

BS degree in engineering preferred; an associate degree or technical certification in mechanical, electrical, mechatronics, or a related field is acceptable
At least 2 years of experience in mechanical assembly, field service, or technical support, ideally with capital or scientific equipment
Strong mechanical aptitude with experience using hand tools, following torque specs, and performing precision fastening and assembly
Working electrical knowledge to read basic schematics and wiring diagrams, troubleshoot with a multimeter, and understand common industrial protocols such as RS-232/485, Ethernet/IP, Profibus, or similar
Ability to read and interpret 3D CAD models and mechanical drawings
Willingness to travel up to 40 percent, including international trips and occasional short-notice travel
Valid passport and ability to obtain travel visas as needed
Comfort representing the company to customers with strong communication skills
ITAR: Eligible to access ITAR controlled technical data for defense-related customers, typically requiring US citizenship or permanent residency (verify with HR/legal)

Technologies

SolidWorks

Benefits

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Physical Requirements

Ability to lift up to 50 lbs
Comfort working in varied environments such as lab, cleanroom, production floor, and customer facilities
Occasional use of particle or gas masks
Ability to work at heights, in tight spaces, and with precision hand tools

Compensation

Salary: $65,000 - $80,000 per year

Location

Location: Hillsborough, NJ (hybrid); in-person work requirement

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