Vacuum Systems

Vacuum Systems Support Jobs

2 jobs found

1d ago

Technical Support Engineer II-III (Semiconductor)

Ebara Technologies - USA Tualatin, OR

Tualatin, OR

1d ago

$85k - $110k/yr Full time Hardware Support Onsite Semiconductor

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Job Description

Build customer confidence with hands-on technical support at the LAM Tualatin Site in Tualatin, Oregon. In this role, you will support sub-fab projects tied to new sales opportunities, deliver on-site troubleshooting for complex electro/mechanical equipment and software, and help customers with product selection, setup, operation, and maintenance. You will also contribute clear reporting and technical feedback to engineering teams to improve reliability over time.

Responsibilities

Report to the Director of OEM Operations and be stationed at the key customer site in Tualatin, Oregon, including daily on-site attendance (except when traveling).
Support new sales opportunities by meeting face to face with customers to understand application details and desired technical outcomes for sub-fab projects.
Specify ETI product solutions, assign part numbers, and liaise with sales so quoted hardware solutions are properly configured and clearly explained to the customer.
Provide technical support to the Site Services Team field engineers and technicians, including diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex software.
Conduct recommendations for product selection, setup, operation, and maintenance during customer meetings.
Address escalations when first-line support cannot isolate or resolve issues in malfunctioning equipment or software.
Identify and report design, reliability, and maintenance problems or software bugs to design engineering and software engineering.
Deliver detailed monthly reports covering sub-fab and direct tool business activities, along with plans for the following month.
Provide training, guidance, or technical assistance to customers, end users, and internal teams.
Plan downtime and ensure scheduled commitments are met, including timely preparation for effective repairs when first-line support needs support.
Maintain a clean and safe working environment in compliance with EBARA safety policies, including participation in and completion of required safety training.
Perform other duties as assigned.

Requirements

Bachelor’s degree in a Science or Engineering discipline, or equivalent experience.

Experience and Knowledge

Six (6) to Ten (10) years of work-related experience, preferably in semiconductor or related industry.
Working knowledge of mechanical skills.
Working knowledge of principles of semiconductor and/or vacuum technology.
Strong customer relations skills.

What You’ll Work With

Air cooled dry (oil free) vacuum pumps
Precision Chiller Systems
Turbomolecular Pumps
Vacuum Gauges

Proficiency Areas

Equipment troubleshooting
Electrical schematics and electrical troubleshooting skills
5 Why (root cause analysis method)
Mechanical troubleshooting skills
Service, maintenance, and repair skills
Mechanical systems and component repair
Abatement and vacuum abatement
Application engineering support
Dry pumps
Product selection guidance
Technical support
Design interpretation

Location: Tualatin, OR (onsite) | Salary: USD 85,000 to 110,000 per year

Education: Bachelor’s degree in Science or Engineering discipline, or equivalent experience

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2mo ago

Technical Support Engineer — Field Service & Production

Riber Inc Hillsborough, NJ

Hillsborough, NJ

2mo ago Closed

$65k - $80k/yr Full time Electrical Engineering Customer Service Customer Support

This position is no longer accepting applications (closed Sep 1, 2026).

Job Description

Riber Inc offers a hybrid Technical Support Engineer role in Hillsborough, NJ, combining on-site field service for MBE/UHV systems with production and assembly work in the facility. The position covers installation, commissioning, troubleshooting, preventive maintenance, and system upgrades, with opportunities to travel internationally. You will document service visits, support customers directly, and collaborate with engineering and sales teams, supported by a comprehensive benefits package.

Responsibilities

Travel to customer sites to install, commission, troubleshoot, and repair MBE/UHV systems
Diagnose mechanical, electrical, and vacuum-related issues using schematics, wiring diagrams, and system documentation
Conduct preventive maintenance and implement system upgrades
Maintain direct customer communication and document service visits, root causes, and corrective actions
Provide technical support for sales, including producing basic quotes
Occasional travel on short notice, including international trips
Assemble mechanical sub-systems and components for UHV/MBE systems per drawings and work instructions
Read and interpret 3D CAD models and mechanical drawings, with SolidWorks preferred
Execute precision mechanical assembly of vacuum chamber components, flanges, fittings, and motion hardware
Assist with wiring and electrical integration of sensors, gauges, and controllers
Collaborate with engineering on fit checks, first-article builds, and design feedback
Coordinate with vendors, enter BOMs for assemblies, and assist with inventory management

Requirements

BS degree in engineering preferred; an associate degree or technical certification in mechanical, electrical, mechatronics, or a related field is acceptable
At least 2 years of experience in mechanical assembly, field service, or technical support, ideally with capital or scientific equipment
Strong mechanical aptitude with experience using hand tools, following torque specs, and performing precision fastening and assembly
Working electrical knowledge to read basic schematics and wiring diagrams, troubleshoot with a multimeter, and understand common industrial protocols such as RS-232/485, Ethernet/IP, Profibus, or similar
Ability to read and interpret 3D CAD models and mechanical drawings
Willingness to travel up to 40 percent, including international trips and occasional short-notice travel
Valid passport and ability to obtain travel visas as needed
Comfort representing the company to customers with strong communication skills
ITAR: Eligible to access ITAR controlled technical data for defense-related customers, typically requiring US citizenship or permanent residency (verify with HR/legal)

Technologies

SolidWorks

Benefits

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Physical Requirements

Ability to lift up to 50 lbs
Comfort working in varied environments such as lab, cleanroom, production floor, and customer facilities
Occasional use of particle or gas masks
Ability to work at heights, in tight spaces, and with precision hand tools

Compensation

Salary: $65,000 - $80,000 per year

Location

Location: Hillsborough, NJ (hybrid); in-person work requirement

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Vacuum Systems Support Jobs

Technical Support Engineer II-III (Semiconductor)

Technical Support Engineer — Field Service & Production

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