Microsoft Visio

Microsoft Visio Support Jobs

2 jobs found

1mo ago

Senior IT Support Technician

Intratek Computer Inc Anaheim, CA

Anaheim, CA

1mo ago Closed

Full time Senior Application Support Computer Skills

This position is no longer accepting applications (closed Oct 27, 2026).

Job Description

Intratek Computer Inc. is seeking a Senior IT Support Technician to help keep daily operations running smoothly from our Anaheim, CA onsite location. This role blends hands-on help desk support with leadership over day-to-day Senior IT Support Technician operations under general supervision, with a focus on improving service quality through analysis, procedure updates, and user follow-up.

What you’ll be doing

Lead daily operations and oversee the activities of the Senior IT Support Technician function
Improve client service by reviewing workflows, analyzing trouble call trends, and identifying service opportunities
Troubleshoot user issues by determining the nature and severity of problems, attempting resolution over the phone, and answering questions related to agency standard hardware, software, IS procedures, system status, and downtime
Conduct follow-up sessions to support timely resolution of issues reported to the Help Desk
Serve as an intermediary between users and IS technical staff to close open items and help ensure user satisfaction
Recommend improvements to process and procedure, including drafting technical and operational procedures for the Help Desk
Review procedures on a predetermined cycle to confirm correctness and support continuous process improvements
Maintain daily process control of the IS Help Desk while identifying and implementing improvement opportunities
Perform trend analysis and root cause analysis using Help Desk tools and input from IS staff
Lead root cause meetings when needed to drive corrective and preventative action for problems encountered by the Help Desk or IS staff

What you bring

5+ years of relevant experience
Database concepts used with the current call tracking system and inventory system
Strong technical computer terminology and practical PC support knowledge (hardware and software)
Familiarity with MS Office Suite, MS Project, MS Visio, Teams, OneNote, and To Do
Ability to diffuse difficult customer situations using strong interpersonal and communication skills
Advanced computer, analytical, and communication skills to resolve more difficult problems
High school diploma with technical coursework

Schedule and benefits

9/80 Flex Schedule
Paid medical benefits
Paid vacation
Paid holidays
401K

Equal Opportunity Employer: Intratek Computer Inc. is an equal opportunity employer.

Veterans Preference: Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills.

View full job page →

3mo ago

Help Desk Analyst

Software Technology Inc Trenton, NJ

Trenton, NJ

3mo ago Closed

Full time Active Directory Customer Support End User Support

This position is no longer accepting applications (closed Aug 10, 2026).

Job Description

Software Technology Inc is seeking a Help Desk Analyst to join our Trenton, NJ team on a hybrid work arrangement. The role centers on providing first-line IT support for Microsoft applications and guiding end users through issues in a fast-paced setting while adhering to our IT policies. The successful candidate will communicate clearly, resolve requests efficiently, and contribute to day-to-day operations as well as project-related tasks.

Responsibilities

Maintain up-to-date knowledge of the day-to-day operating environment, including available tools and applications.
Stay informed on Help Desk and IT Operations procedures to ensure consistent service delivery.
Log all incoming problems and requests, along with actions taken to resolve them, in the ticketing system.
Provide first-response Help Desk support to customers and users.
Assist with site support tasks and project-specific assignments as needed.
Aim to troubleshoot and resolve issues and fulfill requests where possible.
Offer support for AOC business applications as part of the Help Desk scope.
Provide follow-up status updates to end-users in accordance with defined support policies and procedures.
Ensure that closed problems are thoroughly documented for future reference.

Requirements

Proficiency with Microsoft Windows 10.
Knowledge of Microsoft Windows Server, Active Directory, and Office 365; training on AOC mainframe systems will be provided.
Experience using Microsoft Excel, Word, and Visio.
Strong, clear communication skills.

Technologies

Microsoft Windows 10
Microsoft Windows Server
Active Directory
Office 365
Microsoft Excel
Microsoft Word
Visio
AOC mainframe

View full job page →

Microsoft Visio Support Jobs

Senior IT Support Technician

Help Desk Analyst

Get Microsoft Visio Support Jobs alerts