Trenton, NJ

Support Jobs in Trenton, NJ

2 jobs found

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22d ago

Help Desk Analyst

Software Technology Inc Trenton, NJ

Trenton, NJ

22d ago

Full time Active Directory Customer Support End User Support

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Job Description

Software Technology Inc is seeking a Help Desk Analyst to join our Trenton, NJ team on a hybrid work arrangement. The role centers on providing first-line IT support for Microsoft applications and guiding end users through issues in a fast-paced setting while adhering to our IT policies. The successful candidate will communicate clearly, resolve requests efficiently, and contribute to day-to-day operations as well as project-related tasks.

Responsibilities

Maintain up-to-date knowledge of the day-to-day operating environment, including available tools and applications.
Stay informed on Help Desk and IT Operations procedures to ensure consistent service delivery.
Log all incoming problems and requests, along with actions taken to resolve them, in the ticketing system.
Provide first-response Help Desk support to customers and users.
Assist with site support tasks and project-specific assignments as needed.
Aim to troubleshoot and resolve issues and fulfill requests where possible.
Offer support for AOC business applications as part of the Help Desk scope.
Provide follow-up status updates to end-users in accordance with defined support policies and procedures.
Ensure that closed problems are thoroughly documented for future reference.

Requirements

Proficiency with Microsoft Windows 10.
Knowledge of Microsoft Windows Server, Active Directory, and Office 365; training on AOC mainframe systems will be provided.
Experience using Microsoft Excel, Word, and Visio.
Strong, clear communication skills.

Technologies

Microsoft Windows 10
Microsoft Windows Server
Active Directory
Office 365
Microsoft Excel
Microsoft Word
Visio
AOC mainframe

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1mo ago

IT Field Service Help Desk Technician

EMCO Technology, Inc Trenton, NJ

Trenton, NJ

1mo ago Closed

$25 - $40/hr Full time Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Jul 5, 2026).

Job Description

This on-site IT Field Service Help Desk Technician role with EMCO Technology, Inc in Trenton, NJ offers a competitive hourly wage of $25 to $40. The position focuses on managing customer IT infrastructure, troubleshooting, installing and supporting network devices, and maintaining thorough documentation with an emphasis on Microsoft products and security. It blends hands-on on-site work with remote service capabilities and teamwork across customer environments.

Responsibilities

Perform all necessary technical work for managing customer IT infrastructure
Provide troubleshooting and resolution for desktop and laptop hardware and software problems
Install, test, and support network devices including Servers, Workstations, VMware hardware and software installations, printers, SPAM filters, Exchange servers, Active Directory and Windows DNS machines
Conduct in-house, on-site and remote computer and network services
Collaborate with the customer’s business-critical server and software packages and those support vendors
Maintain a solid understanding of Internet fundamentals such as DNS, Security, IP Routing, HTTP, VPN, Email Routing, SPAM, etc.
Configure and set up Firewalls, Switches, VPN Concentrators and Security appliances
Ensure proper maintenance of documentation for hardware, software, network, and problem logs
Experience with Microsoft 0365, SharePoint and Microsoft products
Back up and restoration of client systems and data
Keep technical knowledge current and monitor industry trends to support the network and PC environment
Coordinate with external vendors to troubleshoot IT issues for labs and manufacturing facilities
Demonstrate excellent troubleshooting skills to diagnose and repair network connectivity
Apply strong problem-solving and logical thinking to absorb and relate to new technical concepts
Communicate clearly, both verbally and in writing, with business audiences
Write and maintain technical documentation effectively
Maintain an accurate inventory of hardware, software, and licenses

Requirements

5+ years of experience in office infrastructure and office technologies
Expert level operation of Windows operating systems
Proficient operation of Microsoft Office 2010 and higher and other basic Microsoft Windows applications
Configuration and troubleshooting of PC, laptop, tablet, and smartphone (iOS and Android)
MAC experience preferred
Strong diagnostic, problem resolution and proactive monitoring skills
Experience with Microsoft 0365, SharePoint and Microsoft products
Strong verbal and written communication skills, particularly the ability to relay technical concepts to a business audience
Ability to write and maintain technical documentation
Maintain an accurate inventory of hardware, software, and licenses
Education: Associate or Bachelor degree

Technologies

VMware
Microsoft Exchange Server
Active Directory
DNS (Windows DNS)
SharePoint
Microsoft Office 2010 and higher
Office 365
Windows operating systems
macOS

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Support Jobs in Trenton, NJ

Help Desk Analyst

IT Field Service Help Desk Technician

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