Warranty Processing

Warranty Processing Support Jobs

2 jobs found

8d ago

Technical Support Specialist

Links2 Control Systems Elkhart, IN

Elkhart, IN

8d ago

$23 - $24/hr Full time Customer Service Customer Support End User Support

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Job Description

Onsite in Elkhart, IN, Links2 Control Systems seeks a Technical Support Specialist focused on warranty processing and customer inquiries.

Responsibilities

Offer responsive customer support by phone and email, addressing questions about warranty terms, product issues, and service procedures.
Coordinate with the management team to arrange repairs or replacements in line with warranty terms.
Keep organized records of warranty transactions, client communications, and service activities using Microsoft Office and relevant databases.
Assist clients through inbound and outbound calls to follow up on service status or collect additional information as needed.
Demonstrate strong phone etiquette and communication to ensure positive interactions with diverse, multilingual clients.

Requirements

Previous experience in customer support, client services, or call center settings with emphasis on warranty or technical support.
Strong computer skills, including Microsoft Office Suite (Word, Excel, Outlook), and familiarity with data entry systems.
Excellent written and verbal communication, with the ability to explain technical information clearly.
Strong organizational skills and attention to detail when managing multiple tasks.
Experience making outbound calls.
Ability to manage high call volumes while remaining professional and patient under pressure.
Technical proficiency in troubleshooting basic product issues.

Technologies

Microsoft Office Suite including Word, Excel, and Outlook

Benefits

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Pay

Hourly rate: $23.67 - $24.58 per hour

Work Location

Onsite in Elkhart, IN

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2mo ago

Warranty & Technical Support Specialist

Nomadic Innovations Elkhart, IN

Elkhart, IN

2mo ago Closed

$18 - $20/hr Full time Appliance Industry Contact Center Customer Support

This position is no longer accepting applications (closed Jun 22, 2026).

Job Description

Nomadic Innovations is seeking a Warranty and Technical Support Specialist for an on-site role in Elkhart, IN. You will diagnose product issues for DC air conditioners and awnings, guide customers toward practical solutions, and manage warranty claims with accuracy and empathy. This position supports a customer-first culture, a collaborative team environment, and opportunities for ongoing skill development.

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid time off

Responsibilities

Provide technical support for DC air conditioners and awnings
Diagnose and troubleshoot product issues via phone, email, chat, or remote access tools, and resolve them
Process and manage warranty claims following company policies
Document customer interactions, technical findings, and resolutions precisely in the ticketing system
Assist customers with installation, setup, configuration, and basic repairs
Coordinate with engineering, production, or management to escalate complex or recurring issues
Keep current on product information, warranty procedures, and technical documentation
Communicate clearly, professionally, and empathetically to ensure customer satisfaction

Requirements

Strong problem-solving and analytical abilities
Excellent verbal and written communication skills
High attention to detail and strong organizational capabilities
Ability to work independently while contributing to a collaborative team environment
Customer-first mindset with a strong sense of ownership and accountability

Why join Nomadic Innovations?

Join a growing and forward-thinking company
Thrive in a supportive, collaborative culture
Access opportunities for career progression and skill-building

Work Environment

Full-time, primarily desk-based position in Elkhart, IN
Team-oriented environment with independent responsibilities

Schedule

Monday through Friday
8-hour shifts
Hours: 9:00 a.m. – 5:00 p.m.

Preferred Skills

Previous experience in warranty administration or technical support
HVAC or electrical system knowledge
RV industry experience (3–5 years preferred)

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