Technical Support Specialist

Responsibilities

• Offer responsive customer support by phone and email, addressing questions about warranty terms, product issues, and service procedures.
• Coordinate with the management team to arrange repairs or replacements in line with warranty terms.
• Keep organized records of warranty transactions, client communications, and service activities using Microsoft Office and relevant databases.
• Assist clients through inbound and outbound calls to follow up on service status or collect additional information as needed.
• Demonstrate strong phone etiquette and communication to ensure positive interactions with diverse, multilingual clients.

Requirements

• Previous experience in customer support, client services, or call center settings with emphasis on warranty or technical support.
• Strong computer skills, including Microsoft Office Suite (Word, Excel, Outlook), and familiarity with data entry systems.
• Excellent written and verbal communication, with the ability to explain technical information clearly.
• Strong organizational skills and attention to detail when managing multiple tasks.
• Experience making outbound calls.
• Ability to manage high call volumes while remaining professional and patient under pressure.
• Technical proficiency in troubleshooting basic product issues.

Technologies

• Microsoft Office Suite including Word, Excel, and Outlook

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Pay

Hourly rate: $23.67 - $24.58 per hour

Work Location

Onsite in Elkhart, IN