Support Jobs in Elkhart, IN

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28d ago

Warranty & Technical Support Specialist

Nomadic Innovations Elkhart, IN

Elkhart, IN

28d ago

$18 - $20/hr Full time Appliance Industry Contact Center Customer Support

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Job Description

Nomadic Innovations is seeking a Warranty and Technical Support Specialist for an on-site role in Elkhart, IN. You will diagnose product issues for DC air conditioners and awnings, guide customers toward practical solutions, and manage warranty claims with accuracy and empathy. This position supports a customer-first culture, a collaborative team environment, and opportunities for ongoing skill development.

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid time off

Responsibilities

Provide technical support for DC air conditioners and awnings
Diagnose and troubleshoot product issues via phone, email, chat, or remote access tools, and resolve them
Process and manage warranty claims following company policies
Document customer interactions, technical findings, and resolutions precisely in the ticketing system
Assist customers with installation, setup, configuration, and basic repairs
Coordinate with engineering, production, or management to escalate complex or recurring issues
Keep current on product information, warranty procedures, and technical documentation
Communicate clearly, professionally, and empathetically to ensure customer satisfaction

Requirements

Strong problem-solving and analytical abilities
Excellent verbal and written communication skills
High attention to detail and strong organizational capabilities
Ability to work independently while contributing to a collaborative team environment
Customer-first mindset with a strong sense of ownership and accountability

Why join Nomadic Innovations?

Join a growing and forward-thinking company
Thrive in a supportive, collaborative culture
Access opportunities for career progression and skill-building

Work Environment

Full-time, primarily desk-based position in Elkhart, IN
Team-oriented environment with independent responsibilities

Schedule

Monday through Friday
8-hour shifts
Hours: 9:00 a.m. – 5:00 p.m.

Preferred Skills

Previous experience in warranty administration or technical support
HVAC or electrical system knowledge
RV industry experience (3–5 years preferred)

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