Warranty & Technical Support Specialist

Nomadic Innovations is seeking a Warranty and Technical Support Specialist for an on-site role in Elkhart, IN. You will diagnose product issues for DC air conditioners and awnings, guide customers toward practical solutions, and manage warranty claims with accuracy and empathy. This position supports a customer-first culture, a collaborative team environment, and opportunities for ongoing skill development.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid time off

Responsibilities

• Provide technical support for DC air conditioners and awnings
• Diagnose and troubleshoot product issues via phone, email, chat, or remote access tools, and resolve them
• Process and manage warranty claims following company policies
• Document customer interactions, technical findings, and resolutions precisely in the ticketing system
• Assist customers with installation, setup, configuration, and basic repairs
• Coordinate with engineering, production, or management to escalate complex or recurring issues
• Keep current on product information, warranty procedures, and technical documentation
• Communicate clearly, professionally, and empathetically to ensure customer satisfaction

Requirements

• Strong problem-solving and analytical abilities
• Excellent verbal and written communication skills
• High attention to detail and strong organizational capabilities
• Ability to work independently while contributing to a collaborative team environment
• Customer-first mindset with a strong sense of ownership and accountability

Why join Nomadic Innovations?

• Join a growing and forward-thinking company
• Thrive in a supportive, collaborative culture
• Access opportunities for career progression and skill-building

Work Environment

• Full-time, primarily desk-based position in Elkhart, IN
• Team-oriented environment with independent responsibilities

Schedule

• Monday through Friday
• 8-hour shifts
• Hours: 9:00 a.m. – 5:00 p.m.

Preferred Skills

• Previous experience in warranty administration or technical support
• HVAC or electrical system knowledge
• RV industry experience (3–5 years preferred)