Web Technologies

Web Technologies Support Jobs

5 jobs found

16d ago

Technical Support Specialist (Tier-2)

Leepfrog Coralville, IA

Coralville, IA

16d ago

Full time Application Support Customer Service Customer Support

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Job Description

Leepfrog is hiring a Technical Support Specialist (Tier-2) to support client requests for CourseLeaf products from the Coralville, IA office. In this role, you’ll troubleshoot issues, manage tickets and internal tasks, and coordinate with internal teams to help clients get the most from their CourseLeaf configurations.

What you’ll do

Provide excellent customer service by building strong client relationships and supporting successful use of CourseLeaf software.
Develop and maintain an in-depth understanding of CourseLeaf modules, including how they are configured, customized, and implemented for client needs.
Specialize in at least two CourseLeaf modules through ongoing training.
Manage, update, and resolve assigned tasks or tickets within prescribed deadlines, sharing timely feedback with both internal teams and clients.
Use discretion and judgment to prioritize and address client issues, aiming for timely resolution and customer satisfaction.
Troubleshoot and diagnose client issues to confirm whether software behavior matches expectations.
Support routine client requests such as installing patches, performing upgrades, handling publication, and managing advances.
Create, manage, and track internal tasks using established guidelines and procedures.
Serve as a liaison between internal teams and clients, facilitating communication so client needs are met smoothly.
Maintain detailed notes and update documentation to support resolution and keep client-specific documentation current.
Represent the Support Team in internal and external meetings, including implementation hand-offs and presenting client issue updates when needed.
Act as an educator by guiding clients and internal teams on product configurations and support processes.
Perform office opening and closing duties, including hand-offs, as assigned.
Support evolving department and company needs with additional responsibilities as required.
Provide occasional weekend and holiday coverage as needed.
Provide daytime shift backup for Tier 1 Support Communication Administrators as needed.
On overnight shift, answer phones, respond to help chat, and engage with user community activity.
On overnight shift, support after-hours assistance for system and network administration duties.
On overnight shift, assist with special projects, run processes, and apply patches that need to be performed after hours.
On overnight shift, triage escalations following established procedures.

Required skills and experience

Organization and time management to meet internal and external deadlines while prioritizing requests.
Customer-success mindset: listen to client requests, translate them into options, develop plans, and deliver outcomes.
Strong oral and written communication with clear, concise messaging for a range of internal and external audiences.
Technical fluency with web browsers, file editors, and general troubleshooting steps.
Tier 2 and Tier 3 team members benefit from a high-level understanding of web-based application architecture and prior experience with JavaScript, HTML, CSS, SQL, or Web CMS Systems.
Task management experience using ticket/task/project management tools, with initiative to prioritize and resolve issues.
Problem-solving ability to analyze situations and determine appropriate next steps for improved resolution and routing.
Team player approach with consistent, respectful communication across Support and other internal departments.

Technologies

Web browsers
File editors
JavaScript
HTML
CSS
SQL
Web CMS Systems

Role details

Location: Coralville, IA (onsite)
Reports to: Software Support Supervisor
Status: Full-time, Non-Exempt, Hourly
Shift: Monday through Friday, 10:30am to 7pm

Physical requirements

Sedentary work using office equipment, phones, and computers.
Required to work in the corporate office in a busy, accessible area office with regular interruptions.

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19d ago

Engineer, Premier Technical Support

Intercontinental Exchange Holdings, Inc. Jacksonville, FL

Jacksonville, FL

19d ago

Full time Backend Developer .NET API

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Job Description

The Elevated Engineer is a client-facing technical advisor responsible for delivering, stabilizing, and optimizing ICE Mortgage Technology solutions for enterprise lending clients. This role centers on resolving complex production problems and helping clients improve their platform, integrations, and workflows across the loan lifecycle, with emphasis on correspondence loan purchase, delivery, and investor compliance.

Key Responsibilities

Lead resolution of complex production incidents, including escalation management, root cause analysis, system testing, strategy facilitation, and knowledge transfer.
Act as the primary escalation point for high-impact correspondent client issues.
Advise clients on ICE Mortgage Technology products, APIs, and integrations, guiding adoption of new products and transformation initiatives.
Support correspondent workflows, including loan purchase and delivery, delegated and non-delegated models, and third-party originator (TPO) interactions.
Lead workflow optimization efforts to reduce funding turn times and improve investor delivery accuracy.
Configure and troubleshoot Encompass components such as forms, fields, business rules, milestones, and eFolder organization.
Resolve data mapping issues involving MISMO/XML, ULI, loan terms, fees, and investor delivery requirements.
Diagnose UI, API, data integrity, and performance-related issues across environments.
Build partnerships with client stakeholders and internal ICE teams, mentor junior team members, and contribute to service quality and process improvements.

Requirements

Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.
7+ years supporting enterprise SaaS or mortgage technology clients, including 3–5+ years with correspondent lending exposure.
5+ years of hands-on Encompass experience as an administrator, consultant, support engineer, or advanced user.
Advanced Encompass configuration skills, including forms, workflows, business rules, and custom input forms.
Strong knowledge of the loan lifecycle from origination through purchase and delivery.
Experience with eFolder, document management, compliance tools (HMDA, TRID), and the Encompass Partner Ecosystem.
Proven ability to advise executive stakeholders and translate technical topics into business language.
Strong prioritization and project management capabilities.
Ownership mindset with the ability to operate in high-pressure, SLA-driven environments.
Collaborative approach with a continuous improvement mindset.
Ability to travel up to 10%.

Technologies

Encompass
MISMO/XML
ULI
eFolder
HMDA
TRID
APIs and REST services
AWS, Azure
SQL, NoSQL
JavaScript
Microsoft .Net
AppDynamics

Preferred Knowledge and Experience

Correspondent Lending experience, including delegated and non-delegated models, investor guidelines, purchase conditions, suspense clearing, and investor delivery systems.
Technical experience spanning APIs and REST services, AWS or Azure, SQL and NoSQL databases, JavaScript, Microsoft .Net, and monitoring tools such as AppDynamics.
AI and analytics experience using analytics or automation to identify trends, reduce defects, improve funding and delivery performance, or detect production risk early.

Location and Role Setup

Jacksonville, FL (onsite)

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30d ago

Jr Software Development / Tech Support Engineer

TerraClear Issaquah, WA

Issaquah, WA

30d ago Closed

$80k - $125k/yr Full time Backend Developer Angular Application Support

This position is no longer accepting applications (closed Nov 3, 2026).

Job Description

Hybrid role in Issaquah, WA focused on building and supporting reliable real-time mapping and edge image processing solutions across a full application stack.

Responsibilities

Build, debug, and support real-time actionable mapping solutions with high reliability, performance, and innovation
Support real-time in-field image edge processing
Design, implement, and deploy front-end elements, REST-based back-end services, and database design schemas across TerraClear’s application stack
Collaborate with Product Management and the Software Engineering team to review functionality requirements and interface design
Keep applications current with major third-party dependency releases and current design and implementation practices
Work in an Agile environment to prioritize tasks and deliver technical milestones on schedule

Requirements

1+ years of relevant work experience, preferably in a commercial product environment
BS or MS in Software Engineering, CS (or related field), or commensurate work experience
Knowledge of computer science fundamentals
Knowledge of how to leverage GenAI tools to accelerate design, development, and debugging of commercial-quality software
Knowledge of REST-based backend services
Knowledge of Node.js and Angular/React with TypeScript
Knowledge of MVC architecture
Strong communication, a positive attitude, and excellent teamwork
Willingness to travel to field offices and testing areas

Technologies

Web, iOS, Android, Linux
REST-based back-end services
Node.js, Angular, React, TypeScript
MVC architecture
GenAI tools
PostgreSQL
AWS services: Lambda, API Gateway, SQS
GitHub

Experience (Nice to have)

Knowledge of the Linux operating system
Experience working with relational databases, preferably PostgreSQL
Exposure to AWS services such as Lambda, API Gateway, and SQS
Proficiency with commercial SDLC processes, including source code management tools like GitHub

Benefits

Pre-IPO stock options (tax-advantaged ISOs)
Competitive base salary: USD 80,000 to 125,000 per year
Medical, dental, and vision insurance: 100% of premiums for employees, 85% for dependents
Generous paid time off and holidays
401(k) Plan
Inclusive, tight, mission-driven company culture

Location: Issaquah, WA (hybrid). Minimum experience: 1 year.

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1mo ago

Intermediate Technical Support Analyst

Journal Technologies Los Angeles, CA

Los Angeles, CA

1mo ago Closed

$55k - $72k/yr Full time Application Support Customer Support Help Desk Support

This position is no longer accepting applications (closed Oct 29, 2026).

Job Description

Intermediate Technical Support Analyst role focused on delivering reliable technical support for Journal Technologies products and services from Los Angeles.

Responsibilities

Handle customer support requests promptly via telephone, email, and the support portal
Troubleshoot and resolve software or technical issues using established methods; escalate when problems can’t be resolved within defined guidelines
Track escalated tickets to ensure follow-up and resolution within service level agreements (SLAs)
Collaborate with Product and Professional Services teams to gather information needed to resolve escalated issues
Prioritize, log, and monitor issues through resolution, including accurate documentation in the support Knowledge Base
Provide customer updates on ticket status through approved channels (phone, email notifications, and portal updates)
Stay current on product changes by participating in training and reviewing release documentation
Support ongoing process improvements by identifying recurring issues and recommending adjustments to support procedures
Provide after-hours emergency support on a scheduled rotational basis (weekly on-call assignments)
Occasionally travel to customer sites to provide support, as assigned

Requirements

Certificate or Diploma in Information Technology preferred, or equivalent related experience
2+ years of technical support experience supporting web-hosted, on-premise, and/or cloud-based software applications
Working knowledge of common platforms including Java, HTML, and SQL to support, troubleshoot, and document issues
Scripting language familiarity (example: Groovy, JavaScript) is a plus but not required
Experience with SQL queries and basic development support for troubleshooting/reporting using PL/SQL and/or Transact-SQL
Exposure to reporting tools such as Crystal Reports is a plus
Hands-on experience supporting Java applications, including troubleshooting and maintenance
Justice field exposure and terminology is an asset, but not required
Experience working in Agile teams or formal training in Scrum or Agile methodologies is a strong asset

Technologies

Java
HTML
SQL
Groovy
JavaScript
PL/SQL
Transact-SQL
Crystal Reports
Agile
Scrum

Knowledge, Skills, and Abilities

Experience providing technical support to remote customers
Excellent verbal and written communication skills
Ability to manage multiple concurrent tasks
Ability to work with internal stakeholders to ensure issue resolution
Strong commitment to customer success
Ability to thrive under changing conditions and apply new ideas to problem-solving
Comfort working through complex systems to identify underlying issues

Benefits

Competitive compensation based on skills, experience, and years of service
Quality medical, dental, and vision coverage
Competitive paid time off plus paid holidays
401(k) retirement (US) and GRRSP (CDN) programs
Annual professional development funds: $1,500 USD per employee
Book subscriptions with an extensive library in each office for personal and professional growth

Location and Work Details

Los Angeles, CA (onsite)
Flexible working hours coordinated with a supervisor
Opportunity for employees to work from a remote location (e.g., home) or office
Personal meetings with direct managers approximately every four to six weeks to discuss career growth and other employee concerns
Travel opportunities between Journal Technology offices and with clients

Compensation

USD 55,000 - 72,000 per year (base salary range)
Final compensation based on job-related factors including qualifications, experience, geographic location, and internal compensation considerations

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1mo ago

Technical Support & Customer Success Representative

EON Applications, Inc. McKinney, TX

McKinney, TX

1mo ago Closed

Full time Application Support Customer Service Customer Support

This position is no longer accepting applications (closed Oct 19, 2026).

Job Description

Support EON Applications’ customers end-to-end, combining technical troubleshooting with customer success through training and documentation for cloud-based ATS and talent acquisition software.

Responsibilities

Deliver customer support via help desk, phone, chat, screen-sharing sessions, and online meetings
Troubleshoot issues involving software configuration, functionality, and day-to-day system usage
Investigate reported problems and classify root causes as user configuration, training needs, or software defects
Escalate confirmed software bugs and coordinate communication with development and product teams
Develop and maintain knowledge base articles, support documentation, and troubleshooting guides for internal teams and customers
Run customer training sessions using webinars, virtual meetings, and recorded instructional videos
Build strong customer relationships by focusing on customer needs and maintaining a positive support experience
Stay current on new product features and enhancements while continuously expanding product knowledge

Requirements

Strong passion for helping customers and delivering outstanding service
Excellent written and verbal communication skills
Proven analytical and problem-solving abilities
Ability to learn new software and technologies quickly
Strong organizational skills with the ability to prioritize multiple tasks
Positive attitude, self-motivation, and interest in contributing to a collaborative team environment
Commitment to continuous learning and professional growth

Technologies

HTML
Web technologies
Microsoft SQL Server (MSSQL)

Preferred Qualifications

Experience in customer service, technical support, help desk, or SaaS support
Basic understanding of HTML and web technologies
Familiarity with relational databases such as Microsoft SQL Server (MSSQL)
Understanding of how web applications and websites are structured and function
Experience creating training materials, documentation, or knowledge base articles
Experience with recruiting, HR, ATS, or talent acquisition software (plus)

Benefits

Opportunity to work with a growing software company and industry-leading recruiting technology
Career development and advancement opportunities
Collaborative and supportive team environment
Hands-on experience with cloud-based SaaS applications and emerging technologies
Direct impact on customer success and company growth

About EON Applications, Inc.

EON Applications, Inc. provides cloud-based Applicant Tracking System (ATS) and Talent Acquisition software solutions
Platform supports organizations in streamlining recruiting, hiring, and talent management across a wide range of industries

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Web Technologies Support Jobs

Technical Support Specialist (Tier-2)

Engineer, Premier Technical Support

Jr Software Development / Tech Support Engineer

Intermediate Technical Support Analyst

Technical Support & Customer Success Representative

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