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Technical Support & Customer Success Representative

EON Applications, Inc. McKinney, TX

McKinney, TX

Today

Full time Application Support Customer Service Customer Support

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Job Description

Support EON Applications’ customers end-to-end, combining technical troubleshooting with customer success through training and documentation for cloud-based ATS and talent acquisition software.

Responsibilities

Deliver customer support via help desk, phone, chat, screen-sharing sessions, and online meetings
Troubleshoot issues involving software configuration, functionality, and day-to-day system usage
Investigate reported problems and classify root causes as user configuration, training needs, or software defects
Escalate confirmed software bugs and coordinate communication with development and product teams
Develop and maintain knowledge base articles, support documentation, and troubleshooting guides for internal teams and customers
Run customer training sessions using webinars, virtual meetings, and recorded instructional videos
Build strong customer relationships by focusing on customer needs and maintaining a positive support experience
Stay current on new product features and enhancements while continuously expanding product knowledge

Requirements

Strong passion for helping customers and delivering outstanding service
Excellent written and verbal communication skills
Proven analytical and problem-solving abilities
Ability to learn new software and technologies quickly
Strong organizational skills with the ability to prioritize multiple tasks
Positive attitude, self-motivation, and interest in contributing to a collaborative team environment
Commitment to continuous learning and professional growth

Technologies

HTML
Web technologies
Microsoft SQL Server (MSSQL)

Preferred Qualifications

Experience in customer service, technical support, help desk, or SaaS support
Basic understanding of HTML and web technologies
Familiarity with relational databases such as Microsoft SQL Server (MSSQL)
Understanding of how web applications and websites are structured and function
Experience creating training materials, documentation, or knowledge base articles
Experience with recruiting, HR, ATS, or talent acquisition software (plus)

Benefits

Opportunity to work with a growing software company and industry-leading recruiting technology
Career development and advancement opportunities
Collaborative and supportive team environment
Hands-on experience with cloud-based SaaS applications and emerging technologies
Direct impact on customer success and company growth

About EON Applications, Inc.

EON Applications, Inc. provides cloud-based Applicant Tracking System (ATS) and Talent Acquisition software solutions
Platform supports organizations in streamlining recruiting, hiring, and talent management across a wide range of industries

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