Technical Support & Customer Success Representative

Support EON Applications’ customers end-to-end, combining technical troubleshooting with customer success through training and documentation for cloud-based ATS and talent acquisition software.

Responsibilities

• Deliver customer support via help desk, phone, chat, screen-sharing sessions, and online meetings
• Troubleshoot issues involving software configuration, functionality, and day-to-day system usage
• Investigate reported problems and classify root causes as user configuration, training needs, or software defects
• Escalate confirmed software bugs and coordinate communication with development and product teams
• Develop and maintain knowledge base articles, support documentation, and troubleshooting guides for internal teams and customers
• Run customer training sessions using webinars, virtual meetings, and recorded instructional videos
• Build strong customer relationships by focusing on customer needs and maintaining a positive support experience
• Stay current on new product features and enhancements while continuously expanding product knowledge

Requirements

• Strong passion for helping customers and delivering outstanding service
• Excellent written and verbal communication skills
• Proven analytical and problem-solving abilities
• Ability to learn new software and technologies quickly
• Strong organizational skills with the ability to prioritize multiple tasks
• Positive attitude, self-motivation, and interest in contributing to a collaborative team environment
• Commitment to continuous learning and professional growth

Technologies

• HTML
• Web technologies
• Microsoft SQL Server (MSSQL)

Preferred Qualifications

• Experience in customer service, technical support, help desk, or SaaS support
• Basic understanding of HTML and web technologies
• Familiarity with relational databases such as Microsoft SQL Server (MSSQL)
• Understanding of how web applications and websites are structured and function
• Experience creating training materials, documentation, or knowledge base articles
• Experience with recruiting, HR, ATS, or talent acquisition software (plus)

Benefits

• Opportunity to work with a growing software company and industry-leading recruiting technology
• Career development and advancement opportunities
• Collaborative and supportive team environment
• Hands-on experience with cloud-based SaaS applications and emerging technologies
• Direct impact on customer success and company growth

About EON Applications, Inc.

• EON Applications, Inc. provides cloud-based Applicant Tracking System (ATS) and Talent Acquisition software solutions
• Platform supports organizations in streamlining recruiting, hiring, and talent management across a wide range of industries