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2 jobs found

30d ago

IT Help Desk Technician

Stealth Broadband, LLC Norfolk, NE

Norfolk, NE

30d ago Closed

$22 - $28/hr Full time Cable Installation Customer Support Hardware Support

This position is no longer accepting applications (closed Sep 28, 2026).

Job Description

Stealth Broadband, LLC provides managed broadband and Wi-Fi services to customers across multiple locations, supported by a hands-on IT Help Desk Technician team. This onsite role in Norfolk, Nebraska supports Stealth Broadband and related companies, helping deliver reliable business Internet, strong Wi-Fi performance, and responsive Tier 2 assistance.

Responsibilities

Provision and configure customer premise equipment including Fiber ONT’s, Fixed Wireless CPE’s, and SOHO routers.
Assist with configuration of 1/10Gigabit switches and routers.
Assist with configuration of 5GHz / 6GHz / 11 GHz / 60 GHz wireless backhaul radios.
Troubleshoot and repair Wi-Fi signal issues, including responding to trouble reports and resolving customer problems.
Install and terminate Ethernet and Coaxial cabling in multi-tenant dwellings.
Assist with video surveillance system installations, including testing and pointing cameras.
Correct and repair business Internet service issues.
Provide Tier 2 Support for all broadband services, including after-hours on-call Tier 2 coverage.
Maintain a clean and organized workplace.
Perform other related duties as assigned by management.

Requirements

Ability to report during business hours to the office in Norfolk, Nebraska.
High School diploma or equivalent.
Excellent client-facing and internal communication skills.
Solid organizational skills with attention to detail and multitasking.
Valid US driver’s license.
On-call availability of no more than 2 weeks out of every 6 weeks.
Prior installation and repair, IT or networking experience.

Technologies you’ll work with

Fiber ONT’s, Fixed Wireless CPE’s, SOHO routers
1/10Gigabit switches and routers
5GHz / 6GHz / 11 GHz / 60 GHz wireless backhaul radios
Wi-Fi, Ethernet cabling, Coaxial cabling
Video surveillance system
IPv4 Subnets, VLANS

Skills

Equipment troubleshooting skills
Strong customer service skills
Detailed record keeping
Ability to install cabling in customer locations including homes and businesses
Ability to work with Wi-Fi networks
Ability to meet deadlines and manage stress in high-pressure situations
Basic understanding of IPv4 Subnets and VLANS
Basic understanding of routing and switching
Work in a safe manner at all times

Preferred qualifications

An associate degree or equivalent experience in Networking, Computer Science, or a related field
2+ years’ experience in computer networks and systems maintenance
2+ years’ experience on current network operating systems

Compensation and benefits

$22.00 - $28.00 per hour. This is a Full-time, Permanent onsite position.

Health & Dental Insurance
Vision Insurance
PTO (Paid time off)
401K Match
401(k) and 401(k) matching
Cell phone reimbursement
Employee discount

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1mo ago

Provisioning Operations Specialist / Internet Help Desk

Horizons Communications Lubbock, TX

Lubbock, TX

1mo ago Closed

Full time Customer Service Customer Support Device Provisioning

This position is no longer accepting applications (closed Sep 16, 2026).

Job Description

Horizons Communications is hiring a Provisioning Operations Specialist / Internet Help Desk in Lubbock, TX (onsite) to support activation, provisioning, and issue resolution for residential and business telecommunications customers.

Responsibilities

Process, manage, and provision service orders for the internet department
Troubleshoot internet and Wi-Fi issues for customers
Resolve provisioning problems and service discrepancies in a timely manner
Maintain accurate customer records and service documentation in billing and operational systems
Use multiple software systems to navigate, verify details, and identify potential provisioning issues
Support customer service and technical support teams with provisioning-related matters
Complete quality assurance reviews to confirm services are provisioned according to customer specifications
Answer customer inquiries with information about products, services, and policies
Handle complaints and work issues to resolution efficiently
Keep customer interaction records organized and up to date
Collaborate with other departments to maintain an efficient, cohesive environment
Work with the department supervisor to help ensure satisfactory end-to-end customer service
Stay current on applicable changes in regulatory, administrative, and office policies
Enter, dispatch, and manage service tickets in the Trouble/Scheduler system
Perform other duties as assigned by the supervisor

Requirements

Minimum 2-4 years of verifiable and successful internet support or help desk support experience
Telecommunications experience preferred, not required
Strong verbal and written communication skills
Strong computer skills and proficiency with the Microsoft Office Suite
Dependable punctuality and attention to detail
Diplomatic, courteous service to members and employees
Strong troubleshooting and problem-solving abilities
Experience with Calix platforms or similar provisioning systems

Technologies

Microsoft Office Suite
Calix platforms
Trouble/Scheduler system

Benefits

401(k) retirement plan
Medical, Dental, and Vision insurance
Paid Time Off (PTO)
Seven paid holidays per year
Overtime pay at 1.5× base rate for hours worked over 40/week
Competitive salary and excellent benefits
Life insurance
Retirement plan
Health insurance
Dental insurance
Vision insurance
Paid time off

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Wi Fi Support Jobs

IT Help Desk Technician

Provisioning Operations Specialist / Internet Help Desk

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