Windows 7 11 Support Jobs

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Today

Desktop Support Analyst

HopeHealth Inc Florence, SC

Florence, SC

Today

Full time Active Directory Application Support Desktop Support Analyst

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Job Description

HopeHealth Inc is hiring a Desktop Support Analyst to provide onsite, day-to-day desktop support and troubleshoot end-user issues.

Responsibilities

Deliver day-to-day desktop support for staff and act as the first line of communication to end users
Troubleshoot PC hardware, operating systems, and application integration for common desktop problems
Support Windows environments including Windows XP-11 (32-64 bit OS)
Use Microsoft tooling such as BitLocker, Sys Internals, Microsoft Deployment Toolkit, and Application Compatibility Toolkit
Support Microsoft applications: MS Word, MS Excel, MS Outlook; knowledge of O365 is a plus
Support Adobe Acrobat and anti-virus software
Perform work related to application deployment and PC imaging
Apply some knowledge of Active Directory, DHCP, and TCP/IP
Accurately record, update, and document requests in the IT service desk system
Install and configure new IT equipment including PCs, printers, faxes, and scanners
Resolve incidents and support software and hardware upgrades
Coordinate with tier 2/3 support teams and management on project deliverables
Maintain a high-touch customer service approach with an ALL HANDS ON DECK mindset for issue resolution
Participate in an on-call rotation; some travel required within the Pee Dee Region

Requirements

High School diploma or equivalent required; Associates Degree in a related field required
2 to 3 years of experience in a small to mid-size environment
Bachelor’s degree in Management Information Systems or Computer Science preferred
2 to 3 years of experience troubleshooting Windows 7-11 (server experience is a plus)
Strong people skills with a team-player approach
Strong written and verbal communication skills and strong active listening
Experience in a small to mid-size corporate, healthcare, municipality, or educational institution
Ability to self-motivate and plan ahead for upgrades
Ability to work in a fast-paced, high-pressure environment while paying close attention to detail
Pleasant, friendly attitude and adaptability to change
Superior problem-solving abilities
Ability to collaborate across departments
Ability to be flexible with changing priorities, work volume, procedures, and task variety
Ability to handle multiple tasks simultaneously while working efficiently, effectively, and independently
Comfort taking direction from leadership
Hearing: adequate for in-person and telephone communication
Speaking: communicate clearly to patients in person and over the telephone
Vision: visual acuity to read printed sources and computer screens
Other: occasional lifting and carrying up to 10 lbs. unassisted; up to 30 lbs. for other required work activities
Frequent bending, reaching, repetitive hand movements (including keyboarding and writing), standing, walking, squatting, and sitting; some lifting, pushing, and pulling regularly throughout the shift

Technologies

Windows 7-11; Windows XP-11 (32-64 bit OS)
BitLocker, Sys Internals
Microsoft Deployment Toolkit, Application Compatibility Toolkit
MS Word, MS Excel, MS Outlook
Adobe Acrobat
Anti-Virus software, O365
Application deployment, PC imaging
Active Directory, DHCP, TCP/IP
IT service desk system

Work Location

Florence, SC (onsite)

Additional Information

Supervisory responsibilities: none

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