Desktop Support Analyst

HopeHealth Inc is hiring a Desktop Support Analyst to provide onsite, day-to-day desktop support and troubleshoot end-user issues.

Responsibilities

• Deliver day-to-day desktop support for staff and act as the first line of communication to end users
• Troubleshoot PC hardware, operating systems, and application integration for common desktop problems
• Support Windows environments including Windows XP-11 (32-64 bit OS)
• Use Microsoft tooling such as BitLocker, Sys Internals, Microsoft Deployment Toolkit, and Application Compatibility Toolkit
• Support Microsoft applications: MS Word, MS Excel, MS Outlook; knowledge of O365 is a plus
• Support Adobe Acrobat and anti-virus software
• Perform work related to application deployment and PC imaging
• Apply some knowledge of Active Directory, DHCP, and TCP/IP
• Accurately record, update, and document requests in the IT service desk system
• Install and configure new IT equipment including PCs, printers, faxes, and scanners
• Resolve incidents and support software and hardware upgrades
• Coordinate with tier 2/3 support teams and management on project deliverables
• Maintain a high-touch customer service approach with an ALL HANDS ON DECK mindset for issue resolution
• Participate in an on-call rotation; some travel required within the Pee Dee Region

Requirements

• High School diploma or equivalent required; Associates Degree in a related field required
• 2 to 3 years of experience in a small to mid-size environment
• Bachelor’s degree in Management Information Systems or Computer Science preferred
• 2 to 3 years of experience troubleshooting Windows 7-11 (server experience is a plus)
• Strong people skills with a team-player approach
• Strong written and verbal communication skills and strong active listening
• Experience in a small to mid-size corporate, healthcare, municipality, or educational institution
• Ability to self-motivate and plan ahead for upgrades
• Ability to work in a fast-paced, high-pressure environment while paying close attention to detail
• Pleasant, friendly attitude and adaptability to change
• Superior problem-solving abilities
• Ability to collaborate across departments
• Ability to be flexible with changing priorities, work volume, procedures, and task variety
• Ability to handle multiple tasks simultaneously while working efficiently, effectively, and independently
• Comfort taking direction from leadership
• Hearing: adequate for in-person and telephone communication
• Speaking: communicate clearly to patients in person and over the telephone
• Vision: visual acuity to read printed sources and computer screens
• Other: occasional lifting and carrying up to 10 lbs. unassisted; up to 30 lbs. for other required work activities
• Frequent bending, reaching, repetitive hand movements (including keyboarding and writing), standing, walking, squatting, and sitting; some lifting, pushing, and pulling regularly throughout the shift

Technologies

• Windows 7-11; Windows XP-11 (32-64 bit OS)
• BitLocker, Sys Internals
• Microsoft Deployment Toolkit, Application Compatibility Toolkit
• MS Word, MS Excel, MS Outlook
• Adobe Acrobat
• Anti-Virus software, O365
• Application deployment, PC imaging
• Active Directory, DHCP, TCP/IP
• IT service desk system

Work Location

• Florence, SC (onsite)

Additional Information

• Supervisory responsibilities: none