Support Jobs in Florence, SC

1 job found

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1mo ago

Tier 1 Helpdesk Associate

Olsten Florence, SC

Florence, SC

1mo ago Closed

$18 - $18/hr Full time Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Sep 14, 2026).

Job Description

Olsten Staffing is hiring a Tier 1 Helpdesk Associate in Florence, SC for an onsite role Monday through Friday, 8:00 AM to 5:00 PM. If you enjoy helping customers and solving everyday technical issues, this position combines hands-on troubleshooting with structured ticket management and clear documentation.

What you’ll do

You will be the first point of contact for incoming customer concerns, providing technical support over calls and helping move issues through the support process.

Answer incoming customer calls and provide technical support
Create and update support tickets accurately
Perform basic hardware and software troubleshooting
Deliver exceptional customer service
Escalate issues when necessary
Maintain detailed records and documentation
Collaborate with team members to resolve customer concerns

What you bring

Some IT experience or education in a related field required
Strong customer service and communication skills
Excellent problem-solving and critical thinking abilities
Attention to detail and strong organizational skills
Ability to multitask in a fast-paced environment
Reliable and professional work ethic

Compensation

$18.00 per hour

Benefits and support

Olsten offers a comprehensive benefits package designed to support your health, coverage, and time away from work.

Full benefits package
401-k and 401K plan
Long term and short term disability
Medical, Dental, and Vision
Life insurance
Short-term disability
Additional voluntary benefits
EAP program
Commuter benefits
Paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law
Holiday pay where applicable

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