Windows Imaging Support Jobs

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Desktop Support Technician

Iron Service Global Inc Irvine, CA

Irvine, CA

Today

$23 - $25/hr Contract Cloud Device Management Computer Skills Device Management

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Job Description

The Desktop Support Technician will provide onsite and field technical support for PC and mobile environments, including hardware and software troubleshooting in meeting and event settings. The role supports refresh programs, provisioning, asset coordination, queue monitoring, and knowledge management activities.

Location and Employment Details

Location: Irvine, CA (onsite)
Job type: contract
Salary: USD 23–25 per hour
Minimum experience: 6 years

Key Responsibilities

Perform bulk refreshes using GLOPAS and support PC refresh for individual users
Manage Recycle cages at customer sites and coordinate Loaner lockers where applicable
Coordinate laptop provisioning for new starters and configure laptops for onboarding
Support issue handling through driver updates, patching, and firmware assistance
Support BTO requirements and manage assets, including coordinating asset repair and break-fix with equipment providers
Handle hardware storage using customer on-site storage provisions and coordinate courier and packaging through customer on-site services
Work with facility management by communicating site points of contact, coordinating goods receipt, and coordinating on-site assistance
Maintain desk setup and maintenance, either in-country or with facility management
Troubleshoot hardware and software for mobile and tablet devices
Coordinate ordering and returns with equipment and service providers
Support networks and key services including GLOPAS, Conferencing, Server/Storage, and Printers
Support crisis management activities as described in the plan and responsibilities for the relevant tracks
Define and run processes for local announcements, including planning (date, time, venue, medium), executing with approved content, and handling marketing and branding for those announcements
Participate in Change Advisory Board meetings and document review
Support office calls and follow-up actions, including monthly performance reporting
Deliver IT induction for new users and provide monthly training and support for employees
Assist users in adapting to new technologies via scheduled quarterly connect sessions
Provide VIP support where a country has an IBA, including advance forecasting and notification of IBA
Handle user follow-ups, ticket escalations, and email queries, complaints, and related communications
Support new starter tracking including hardware orders, AD account, and phone
Coordinate WEEE (Waste from Electrical and Electronic Equipment) with facility and third-party vendors, and coordinate guidance materials for user guides
Conduct SCCM & OS troubleshooting and support OS version updates and profile recreations for vulnerability tickets where central workplace services cannot deploy updates or create profiles
Attend License and Software Services Team meetings and manage knowledge work, including writing knowledge articles, reviewing aging articles, presenting items to the team, and reviewing and approving proposed or new knowledge articles
Perform general queue monitoring, dispatching tickets, and managing problem tickets

Required Skills and Experience

Field/on-site experience: 6 to 8 years in Field Services / Onsite Support Services
Strong knowledge of Windows (Windows 10 and 11) and solid familiarity with troubleshooting and remote guidance
Knowledge of Microsoft Office 2016 and Office 365
Proven experience as a Desktop Support Engineer, Technical Support Engineer, or similar
Experience handling Windows Imaging Project and mass OS deployments, including maintaining multiple OS image and hardware models
Experience with SCCM and Intune administration
Knowledge of PXE and DHCP functionality
Experience with Microsoft OEM Pre-installation Kit (OPK) tools
Good working knowledge of basic networking and troubleshooting tools including nslookup, traceroute, ping, and packet capture tools
Ability to coordinate and interact with multiple teams to reach quick resolution and organize workload for effective implementation
Strong interpersonal skills, including effective interaction at all levels with sensitivity to cultural diversity
Strong documentation skills and the ability to handle unforeseen situations
Excellent problem-solving and multitasking skills
Experience working in an operational environment alongside technical and operational teams, ensuring effective collaboration
Experience in managing multi-discipline teams in distributed locations
Demonstrable results in a business customer-facing role, with a track record of delivering
Ability to adapt to evolving organizational product support and acceptance of operational priorities

Technologies

Windows 10, Windows 11
Microsoft Office 2016, Office 365
nslookup, traceroute, ping, packet capture tools
SCCM, Intune
Windows Imaging Project
Mass OS deployments
Microsoft’s OEM Pre-installation Kit (OPK)
PXE, DHCP
Active Directory, AD account
Recycle cages, GLOPAS, Conferencing, Server/Storage, Printers
WEEE

Benefits

Dental insurance
Health insurance
Life insurance
Vision insurance

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