Asurion in Troy, Michigan is seeking a part-time professional to blend in-home sales with hands-on tech support. This role involves daily travel to customer residences, with paid training and the potential to earn commissions as you help clients solve problems and plan for their future tech needs.
Responsibilities
- Engage with customers at their home, office, or wherever they are, with interactions pre-scheduled by Asurion to help you reach and exceed sales targets.
- Provide consistent, customer-first service throughout every interaction.
- Apply technical knowledge to diagnose and resolve issues, offering clear, understandable solutions for all levels of tech savvy.
- Ensure customers leave with a workable resolution and recommendations that address future tech needs.
- Leverage Asurion’s expanding product lineup to tailor solutions for each customer.
- Listen attentively to identify needs and position products that meet those needs.
- Utilize strong negotiation and communication skills to pivot effectively and complete appropriate sales.
Requirements
- Comfortable in a sales environment with defined targets.
- Valid driver’s license and a clean driving record, with at least one year of driving experience.
- Ability to provide proof of valid car insurance (note: Manhattan is excluded).
- Personal vehicle (no motorcycles); appointments are in neighborhoods and cities around the local warehouse, with a maximum one-way travel distance of 120 miles.
- Five-day work week with a varied schedule including evenings, weekends, and holidays to align with customer timelines.
- Personal cellphone for on-the-job communication.
- Comfortable around household pets.
- Efficient, adaptable, goal-driven, and persuasive communication skills.
- Open to learning a broad set of skills applicable across career paths.
- Outgoing personality that thrives on human interaction.
- Flexibility: work hours may vary by business needs and market demand.
Benefits
- Base hourly pay is guaranteed for all hours worked, with bi-weekly pay and the option for early access to earned wages.
- Uncapped commissions based on sales performance, paid bi-weekly.
- Mileage reimbursement according to IRS guidelines, paid weekly.
- Monthly phone stipend of $35.
- Three weeks of paid training to set you up for success.
Pay Rate
Base pay of $23.95 per hour plus mileage reimbursement, a monthly phone stipend, and sales commissions.
Part-Time Schedule
This is a part-time position requiring afternoon and evening availability.
About the Role
We are hiring for In-Home Sales & Tech Support to operate during our busiest hours. This entry-level role suits someone starting their career, who enjoys talking to people and wants hands-on sales experience.
Here’s What You Can Expect to Do
- As a Field Sales Representative, you will guide customers through our Serve, Solve, Sell approach. A paid training period will prepare you to work independently in the field.
Get to Know Us
Asurion is a global tech solutions company serving more than 350 million customers worldwide. We value a work culture built on integrity, listening to customers, solving problems, and delivering appropriate solutions. Learn more about our day-to-day life and how we serve customers across the globe.
Health and Safety Measures
Employee health and safety are a priority at Asurion. Meeting customers at their homes delivers a strong customer experience, and we implement measures to ensure staff safety while performing their duties.
