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Junior Help Desk Technician

BizBone Bellevue, WA

Bellevue, WA

Today

$100k+/yr Full time Application Support Aws Certified Computer Skills

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Job Description

BizBone is hiring two Junior Help Desk Technicians to deliver first-level technical support to end users and assist with day-to-day IT infrastructure operations in a government contracting environment. The position is onsite in Bellevue, WA and requires a Confidential security clearance.

Role Overview

As a Junior Help Desk Technician, you will triage and resolve help desk requests, troubleshoot hardware and software issues, and document support activity in an IT service management system. You will work under the guidance of senior technical staff while supporting operating system maintenance, user access needs, and basic system monitoring activities.

Key Responsibilities

Respond to and resolve incoming help desk tickets via phone, email, and the ticketing system in a timely and professional manner
Assist users with troubleshooting for desktop computers, laptops, printers, mobile devices, and other peripherals
Support installation, configuration, and maintenance of operating systems, applications, and software updates
Document support interactions, resolutions, and technical procedures in the IT service management system
Escalate complex technical issues to senior technicians or specialized support teams as appropriate
Maintain inventory of IT equipment and assist with asset tracking and management
Support user account creation, password resets, and access permissions aligned with security policies
Participate in system monitoring activities and report anomalies or potential issues to management
Contribute to the development and maintenance of knowledge base articles and user documentation
Follow government security protocols, compliance requirements, and organizational IT policies
Provide excellent customer service while maintaining professionalism in all user interactions

Required Qualifications

1 to 3 years of experience in help desk support, technical support, or IT customer service roles
Working knowledge of Windows and/or Mac operating systems
Familiarity with ticketing systems and IT service management tools
Basic understanding of networking concepts, including TCP/IP, DNS, and DHCP
Experience with Python scripting for automation or troubleshooting tasks
Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently
Excellent verbal and written communication skills with a customer-focused approach
Ability to work independently and collaboratively within a team environment
Must be a U.S. Citizen and eligible to obtain a Confidential security clearance
Must possess or obtain a Confidential security clearance prior to the start date (active clearance holders strongly preferred)
Must be able to pass a background investigation and maintain eligibility for a Confidential security clearance
AWS Certified Cloud Practitioner (required)
AWS Certified Solutions Architect – Associate (required)
Bachelor's degree in Information Technology, Computer Science, or a related technical field
Equivalent combination of education and relevant technical experience may be considered

Preferred Qualifications

Active Confidential security clearance
Experience supporting government or DoD environments
Familiarity with Active Directory, Office 365, and enterprise collaboration tools
Knowledge of the ITIL framework and best practices for IT service management
CompTIA A+, Network+, or Security+ certifications
Experience with remote support tools and virtual desktop infrastructure (VDI)
Demonstrated ability to learn new technologies quickly and adapt to evolving IT environments

Technologies

Windows
Mac
Python
AWS Certified Cloud Practitioner
AWS Certified Solutions Architect – Associate
TCP/IP
DNS
DHCP

Certifications / Licensure

AWS Certified Cloud Practitioner (required)
AWS Certified Solutions Architect – Associate (required)
Additional Solutions Architect certifications are highly valued

Work Location, Schedule, and Compensation

Work arrangement: Full-Time position based at the BizBone US Office (onsite)
Overtime: Overtime is allowed and may be required to meet mission-critical deadlines or support operational needs
Support coverage: Occasional after-hours or weekend support may be required
Compensation: Annual salary (specific range to be discussed with qualified candidates); salary listed as USD 100,000 per year
Physical requirement: Ability to lift and move IT equipment up to 50 pounds as needed
Location: Bellevue, WA (onsite)

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