Junior Help Desk Technician

BizBone is hiring two Junior Help Desk Technicians to deliver first-level technical support to end users and assist with day-to-day IT infrastructure operations in a government contracting environment. The position is onsite in Bellevue, WA and requires a Confidential security clearance.

Role Overview

As a Junior Help Desk Technician, you will triage and resolve help desk requests, troubleshoot hardware and software issues, and document support activity in an IT service management system. You will work under the guidance of senior technical staff while supporting operating system maintenance, user access needs, and basic system monitoring activities.

Key Responsibilities

• Respond to and resolve incoming help desk tickets via phone, email, and the ticketing system in a timely and professional manner
• Assist users with troubleshooting for desktop computers, laptops, printers, mobile devices, and other peripherals
• Support installation, configuration, and maintenance of operating systems, applications, and software updates
• Document support interactions, resolutions, and technical procedures in the IT service management system
• Escalate complex technical issues to senior technicians or specialized support teams as appropriate
• Maintain inventory of IT equipment and assist with asset tracking and management
• Support user account creation, password resets, and access permissions aligned with security policies
• Participate in system monitoring activities and report anomalies or potential issues to management
• Contribute to the development and maintenance of knowledge base articles and user documentation
• Follow government security protocols, compliance requirements, and organizational IT policies
• Provide excellent customer service while maintaining professionalism in all user interactions

Required Qualifications

• 1 to 3 years of experience in help desk support, technical support, or IT customer service roles
• Working knowledge of Windows and/or Mac operating systems
• Familiarity with ticketing systems and IT service management tools
• Basic understanding of networking concepts, including TCP/IP, DNS, and DHCP
• Experience with Python scripting for automation or troubleshooting tasks
• Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently
• Excellent verbal and written communication skills with a customer-focused approach
• Ability to work independently and collaboratively within a team environment
• Must be a U.S. Citizen and eligible to obtain a Confidential security clearance
• Must possess or obtain a Confidential security clearance prior to the start date (active clearance holders strongly preferred)
• Must be able to pass a background investigation and maintain eligibility for a Confidential security clearance
• AWS Certified Cloud Practitioner (required)
• AWS Certified Solutions Architect – Associate (required)
• Bachelor's degree in Information Technology, Computer Science, or a related technical field
• Equivalent combination of education and relevant technical experience may be considered

Preferred Qualifications

• Active Confidential security clearance
• Experience supporting government or DoD environments
• Familiarity with Active Directory, Office 365, and enterprise collaboration tools
• Knowledge of the ITIL framework and best practices for IT service management
• CompTIA A+, Network+, or Security+ certifications
• Experience with remote support tools and virtual desktop infrastructure (VDI)
• Demonstrated ability to learn new technologies quickly and adapt to evolving IT environments

Technologies

• Windows
• Mac
• Python
• AWS Certified Cloud Practitioner
• AWS Certified Solutions Architect – Associate
• TCP/IP
• DNS
• DHCP

Certifications / Licensure

• AWS Certified Cloud Practitioner (required)
• AWS Certified Solutions Architect – Associate (required)
• Additional Solutions Architect certifications are highly valued

Work Location, Schedule, and Compensation

• Work arrangement: Full-Time position based at the BizBone US Office (onsite)
• Overtime: Overtime is allowed and may be required to meet mission-critical deadlines or support operational needs
• Support coverage: Occasional after-hours or weekend support may be required
• Compensation: Annual salary (specific range to be discussed with qualified candidates); salary listed as USD 100,000 per year
• Physical requirement: Ability to lift and move IT equipment up to 50 pounds as needed
• Location: Bellevue, WA (onsite)