Niskayuna, NY

Support Jobs in Niskayuna, NY

3 jobs found

Include remote jobs

2d ago

Desktop Support Technician

Ovation Workplace Services Niskayuna, NY

Niskayuna, NY

2d ago

$20 - $24/hr Full time Active Directory Application Support End User Support

Apply Now

Job Description

Ovation Workplace Services is seeking a Desktop Support Technician to provide reliable Level 1 and Level 2 IT support for end users onsite in Niskayuna, NY. In this full-time role, you will troubleshoot everyday desktop, laptop, printer, and software issues while keeping ticket activity moving and adhering to service level expectations.

You will support both Windows and macOS environments, working with common business tools and identity services such as Windows 10/11, Office 365, and Active Directory. The position also includes installing and maintaining IT hardware and applications, supporting connectivity and related equipment, and documenting work from start to resolution.

Responsibilities

Troubleshoot desktop, laptop, printer, and software issues
Support Windows 10/11, Office 365, Active Directory, and macOS
Install, configure, and maintain IT hardware and applications
Manage IT tickets and resolve issues within SLAs
Support network connectivity, mobile devices, and AV equipment
Document incidents, update users, and escalate more complex issues

Requirements

Associate’s/Bachelor’s degree in IT or related field, or equivalent experience
At least 18 months of hands-on desktop, help desk, or IT support experience
Experience with Windows 10/11, Microsoft Office 365, Active Directory, and hardware troubleshooting
Familiarity with ticketing systems, endpoint security, and mobile device management
Strong troubleshooting, communication, and customer service skills
CompTIA A+ or Microsoft certifications preferred

Technologies

Windows 10, Windows 11
Office 365
Active Directory
macOS
Mobile device management
Ticketing systems
Endpoint security

Benefits

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Physical Requirements

Ability to sit, stand, walk, and service IT equipment
Ability to lift up to 50 pounds occasionally
Travel between sites and flexible working hours may be required

Job Details

Job type: Full-time
Pay: $20.00 - $24.00 per hour
Expected hours: 40.0 per week
Work location: In person

View full job page →

1mo ago

Desktop Support Technician

Ovation Workplace Services Niskayuna, NY

Niskayuna, NY

1mo ago Closed

$40k - $50k/yr Full time Active Directory Application Support Cisco Jabber

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

Ovation Workplace Services is seeking a Desktop Support Technician to provide dependable first- and second-level technical assistance across local and remote environments. In this onsite role in Niskayuna, NY, you will troubleshoot end-user hardware and software issues, document each case in the IT ticketing system, and coordinate escalations to support service level agreements.

This position focuses on resolving Windows and macOS user needs, installing and maintaining core productivity tools like Microsoft Office 365, and ensuring workstation readiness through preventive maintenance and repairs. You will also support mobile device management for iOS and Android devices within the enterprise environment and help coordinate vendor involvement for complex audio/visual challenges when needed.

Key Responsibilities

Provide first- and second-level technical support for end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance.
Log, track, and maintain accurate documentation for incidents and service requests within the designated IT ticketing system.
Install, configure, upgrade, and troubleshoot supported Windows operating systems, including Windows 10 and Windows 11, along with the Microsoft Office 365 suite.
Provide foundational support for macOS to assist users of Apple devices.
Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.
Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.
Perform routine preventive maintenance on computers, laptops, and printers, and complete remedial repairs as needed.
Use diagnostic tools to troubleshoot network connectivity and workstation hardware and software issues.
Coordinate with third-party vendors to remediate complex audio/visual (AV) issues when required.
Provide timely, professional status updates to end users and stakeholders regarding open incidents and resolutions.
Support mobile device management (MDM) for iOS and Android devices in the enterprise environment.
Apply working knowledge across networks, servers, audio/visual systems, smart devices, and telecommunications to support a range of IT needs.
Perform other duties as assigned by management to support departmental and organizational objectives.

Requirements

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education, training, and directly related work experience.
Minimum 18 months of hands-on experience in a desktop support, help desk, or IT support capacity.
Demonstrated experience supporting Windows environments, including Windows 10 and/or Windows 11.
Proficiency in Windows, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.
Experience installing, configuring, and troubleshooting PC and laptop hardware.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience with helpdesk ticketing systems and IT service management practices.
Knowledge of MDM platforms supporting iOS and Android.
Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
Strong analytical and problem-solving skills with effective technical troubleshooting ability.
Ability to manage multiple priorities, work independently, and meet established SLAs.
Excellent verbal and written communication skills for explaining technical topics to non-technical audiences.
Demonstrated commitment to high-quality customer service to internal stakeholders.
Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities.
Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.

Technologies

Windows 10, Windows 11
Microsoft Office 365 suite
macOS
Cisco Jabber
iOS, Android
Mobile device management (MDM)
Microsoft Active Directory
Group Policy Objects (GPOs)
Helpdesk ticketing systems
Enterprise antivirus, endpoint protection solutions
Enterprise encryption solutions

Education and Experience Details

MacOS Server: 1 year (Required)
Desktop support: 3 years (Required)
Active Directory: 3 years (Required)

Compensation and Benefits

Salary: USD 40,000 - 49,920 per year.

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Certifications (Preferred)

CompTIA A+ certification or equivalent vendor-neutral credential.
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.

Work Environment and Physical Requirements

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.
May require bending, kneeling, or crouching to install or service equipment.
Work is performed primarily in a standard office or data center environment with moderate noise levels.
May be required to travel to or work at multiple organizational sites or client locations.

View full job page →

3mo ago

Desktop Support Technician

Ovation Workplace Services Niskayuna, NY

Niskayuna, NY

3mo ago Closed

$40k - $50k/yr Full time Active Directory Android Antivirus

This position is no longer accepting applications (closed Aug 24, 2026).

Job Description

What we offer

This on-site, full-time IT support position is based in Niskayuna, NY with a salary range of USD 40,000 to 49,920 per year. The benefits package includes 401(k) matching, dental insurance, health insurance, paid time off, and vision insurance. You will join a team focused on delivering dependable first and second level support for hardware, software, and peripherals across both local and remote environments, with diligent incident documentation and escalation to meet SLAs.

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Core duties center on providing timely, professional IT support for end users while maintaining clear communication with stakeholders as incidents progress toward resolution.

Responsibilities

Deliver first and second level technical assistance to end users for hardware, software, and application issues via phone, remote tools, and on-site visits.
Log, track, and keep accurate records for all incidents and service requests in the IT ticketing system.
Install, configure, upgrade, and troubleshoot Windows 10 and Windows 11, plus the Microsoft Office 365 suite.
Provide foundational support for macOS to assist Apple device users.
Install, configure, and support enterprise applications such as Cisco Jabber and other approved software.
Install, configure, and troubleshoot desktop computers, laptops, printers, and other authorized peripherals.
Perform routine preventive maintenance on computers, laptops, and printers to sustain reliability.
Execute remedial repairs on desktops, laptops, printers, and related peripherals.
Use diagnostic tools to troubleshoot network connectivity and workstation hardware and software issues.
Coordinate with third-party vendors to address complex audio/visual issues as needed.
Provide timely status updates to end users and stakeholders regarding open incidents and resolutions.
Support mobile device management for iOS and Android devices within the enterprise environment.
Demonstrate working knowledge of networks, servers, AV systems, smart devices, and telecommunications to support a broad IT needs.
Perform other duties as assigned by management to support department and organizational objectives.

Requirements

Proficiency with Windows operating systems, Microsoft Active Directory, Group Policy Objects, and Microsoft Office 365.
Experience installing, configuring, and troubleshooting PC and laptop hardware.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience with helpdesk ticketing systems and IT service management practices.
Knowledge of mobile device management platforms for iOS and Android.
Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
Strong analytical and problem-solving abilities and technical troubleshooting skills.
Ability to manage multiple priorities, work independently, and consistently meet SLAs.
Excellent verbal and written communication skills, with the ability to explain technical topics to non-technical audiences.
Commitment to delivering high-quality customer service to internal stakeholders.
Adaptability to a fast-changing technology environment and shifting priorities.
Willingness to work outside standard business hours, including evenings and weekends, for projects or emergency response as needed.
MacOS Server: 1 year (Required)
Desktop support: 3 years (Required)
Active Directory: 3 years (Required)

Technologies

Windows 10
Windows 11
Microsoft Office 365
macOS
Cisco Jabber
Microsoft Active Directory
Group Policy Objects
Mobile Device Management platforms
iOS
Android
Enterprise antivirus/endpoint protection solutions

Physical requirements and work environment

Regularly sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment
Occasionally lift and/or move IT equipment up to 50 pounds
May bend, kneel, or crouch to install or service equipment
Work is conducted primarily in a standard office or data center environment with moderate noise levels
May travel to or work at multiple organizational sites or client locations

Equal Employment Opportunity

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color,

View full job page →

Support Jobs in Niskayuna, NY

Desktop Support Technician

Desktop Support Technician

Desktop Support Technician

Get Support Jobs in Niskayuna, NY alerts