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4d ago

After-Sales Technical Support Engineer-Electrical Vehicles

DCD Vehicle Corp Lancaster, TX

Lancaster, TX

4d ago

$60k - $100k/yr Full time Electrical Engineering Automotive Customer Support

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Job Description

Based in Lancaster, Texas, DCD Vehicle Corp is seeking an After-Sales Technical Support Engineer to support electric golf carts across its dealer network. This onsite role blends hands-on diagnostics, dealer training on programming tools, and warranty processing to keep field service running smoothly and the products performing at peak efficiency.

Job Details

Location: Lancaster, TX (onsite)
Salary: USD 60,000 - 100,000 per year
Job Type: Full-time
Work Location: In person
Minimum Experience: 3 years
Education: Bachelor's degree in mechanical, electrical engineering, or related field

Responsibilities

Provide technical support and diagnostic services for golf cart systems.
Collaborate with dealers to troubleshoot vehicle issues and deliver timely solutions.
Deliver hands-on training to dealers on how to use golf cart programming tools effectively.
Handle and process warranty claims, including documentation and follow-up.
Develop after-sales processes and improve service procedures.
Maintain detailed service records and prepare technical reports.
Coordinate with engineering, sales, and production to resolve field issues.
Serve as a service advisor and technical liaison for dealers and clients.

Requirements

Proven experience in the golf cart industry, with a preference for at least three years.
Hands-on experience with golf cart programmer tools.
Strong vehicle diagnostic and problem-solving skills.
Experience filing warranty claims and communicating with warranty departments.
Bachelor's degree in mechanical or electrical engineering or a related field preferred.
Ability to travel occasionally for on-site dealer support and training.

Technologies

Golf cart programming tools

Benefits

Competitive salary based on experience
Performance-based bonus
Comprehensive health insurance
Paid vacation and sick leave
Career development training and internal promotion opportunities
Dental insurance
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Soft Skills & Growth Potential

Excellent communication and interpersonal skills to engage with dealers and internal teams.
Strong service mindset and commitment to improving customer satisfaction and technical excellence.
Ability to train, coach, and present technical content clearly to diverse audiences.
Strong organizational skills with the ability to prioritize tasks under pressure.
Leadership potential with a defined path for future management and team-building responsibilities, supported by structured internal training for leadership development.

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