After-Sales Technical Support Engineer-Electrical Vehicles

Based in Lancaster, Texas, DCD Vehicle Corp is seeking an After-Sales Technical Support Engineer to support electric golf carts across its dealer network. This onsite role blends hands-on diagnostics, dealer training on programming tools, and warranty processing to keep field service running smoothly and the products performing at peak efficiency.

Job Details

• Location: Lancaster, TX (onsite)
• Salary: USD 60,000 - 100,000 per year
• Job Type: Full-time
• Work Location: In person
• Minimum Experience: 3 years
• Education: Bachelor's degree in mechanical, electrical engineering, or related field

Responsibilities

• Provide technical support and diagnostic services for golf cart systems.
• Collaborate with dealers to troubleshoot vehicle issues and deliver timely solutions.
• Deliver hands-on training to dealers on how to use golf cart programming tools effectively.
• Handle and process warranty claims, including documentation and follow-up.
• Develop after-sales processes and improve service procedures.
• Maintain detailed service records and prepare technical reports.
• Coordinate with engineering, sales, and production to resolve field issues.
• Serve as a service advisor and technical liaison for dealers and clients.

Requirements

• Proven experience in the golf cart industry, with a preference for at least three years.
• Hands-on experience with golf cart programmer tools.
• Strong vehicle diagnostic and problem-solving skills.
• Experience filing warranty claims and communicating with warranty departments.
• Bachelor's degree in mechanical or electrical engineering or a related field preferred.
• Ability to travel occasionally for on-site dealer support and training.

Technologies

• Golf cart programming tools

Benefits

• Competitive salary based on experience
• Performance-based bonus
• Comprehensive health insurance
• Paid vacation and sick leave
• Career development training and internal promotion opportunities
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Soft Skills & Growth Potential

• Excellent communication and interpersonal skills to engage with dealers and internal teams.
• Strong service mindset and commitment to improving customer satisfaction and technical excellence.
• Ability to train, coach, and present technical content clearly to diverse audiences.
• Strong organizational skills with the ability to prioritize tasks under pressure.
• Leadership potential with a defined path for future management and team-building responsibilities, supported by structured internal training for leadership development.