Automotive

Automotive Support Jobs

3 jobs found

4d ago

Automotive Electronic Technical Support Representative

PSI Power Newburgh, IN

Newburgh, IN

4d ago

$16 - $20/hr Full time Automotive Customer Service Customer Support

Apply Now

Job Description

PSI Power offers a collaborative, customer‑focused environment with opportunities to grow, onsite in Newburgh, IN. This full‑time role provides a competitive hourly rate from $16 to $20, plus a comprehensive benefits package designed to support you and your family. You’ll join a team that values practical problem solving, clear communication, and delivering a superior customer experience.

Benefits

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

In this onsite role, you will handle inbound automotive technical inquiries, troubleshoot product issues, escalate to internal teams as needed, and follow up to ensure timely resolution and a high level of customer satisfaction.

Responsibilities

Respond to technical product questions and issues received by email or phone, guiding customers toward effective solutions.
Collaborate with Engineering to determine the best resolutions for customers.
Assess and escalate inquiries that require additional review, coordinating with Sales, Shipping, and Engineering to reach a satisfactory outcome.
Maintain proactive communication with customers about pending issues and expected timelines for resolution.
Update customer and account information in internal systems as needed to keep records accurate.
Use the business operating system to provide stock status, order status, ETA, tracking numbers, and pricing information.
Participate in product training to stay informed about new releases and technical details.

Requirements

Minimum of 1 year of experience in technical support or a related automotive field.
Education: High School Diploma or GED.
Superior customer focus and client-service mindset.
Advanced automotive knowledge and mechanical aptitude.
Excellent attention to detail and accuracy.
Clear, concise, and professional verbal and written communications.
Ability to build trust and maintain relationships with customers and teammates.
Strong data entry skills with a high standard for accuracy.
Strong critical thinking skills to promptly assess, escalate, and resolve issues as needed.
Proficiency with MS Office Suite and familiarity with business operating systems; solid computer literacy required.

Technologies

MS Office Suite

Location and Scheduling

Location: Newburgh, IN 47630 (onsite)
Work setup: In person
Job type: Full-time
Compensation: $16.00 - $20.00 per hour

View full job page →

4d ago

After-Sales Technical Support Engineer-Electrical Vehicles

DCD Vehicle Corp Lancaster, TX

Lancaster, TX

4d ago

$60k - $100k/yr Full time Electrical Engineering Automotive Customer Support

Apply Now

Job Description

Based in Lancaster, Texas, DCD Vehicle Corp is seeking an After-Sales Technical Support Engineer to support electric golf carts across its dealer network. This onsite role blends hands-on diagnostics, dealer training on programming tools, and warranty processing to keep field service running smoothly and the products performing at peak efficiency.

Job Details

Location: Lancaster, TX (onsite)
Salary: USD 60,000 - 100,000 per year
Job Type: Full-time
Work Location: In person
Minimum Experience: 3 years
Education: Bachelor's degree in mechanical, electrical engineering, or related field

Responsibilities

Provide technical support and diagnostic services for golf cart systems.
Collaborate with dealers to troubleshoot vehicle issues and deliver timely solutions.
Deliver hands-on training to dealers on how to use golf cart programming tools effectively.
Handle and process warranty claims, including documentation and follow-up.
Develop after-sales processes and improve service procedures.
Maintain detailed service records and prepare technical reports.
Coordinate with engineering, sales, and production to resolve field issues.
Serve as a service advisor and technical liaison for dealers and clients.

Requirements

Proven experience in the golf cart industry, with a preference for at least three years.
Hands-on experience with golf cart programmer tools.
Strong vehicle diagnostic and problem-solving skills.
Experience filing warranty claims and communicating with warranty departments.
Bachelor's degree in mechanical or electrical engineering or a related field preferred.
Ability to travel occasionally for on-site dealer support and training.

Technologies

Golf cart programming tools

Benefits

Competitive salary based on experience
Performance-based bonus
Comprehensive health insurance
Paid vacation and sick leave
Career development training and internal promotion opportunities
Dental insurance
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Soft Skills & Growth Potential

Excellent communication and interpersonal skills to engage with dealers and internal teams.
Strong service mindset and commitment to improving customer satisfaction and technical excellence.
Ability to train, coach, and present technical content clearly to diverse audiences.
Strong organizational skills with the ability to prioritize tasks under pressure.
Leadership potential with a defined path for future management and team-building responsibilities, supported by structured internal training for leadership development.

View full job page →

9d ago

Automotive Repair Technical Support Specialist

eTeam Inc Auburn Hills, MI

Auburn Hills, MI

9d ago

$27 - $29/hr Full time Automotive Dealership Dealership Management

Apply Now

Job Description

This onsite role in Auburn Hills, MI provides technical diagnostic support to the Dealer Network, guiding dealer technicians through a defined six-step process and actively managing calls and tickets to maintain high customer satisfaction. Compensation ranges from USD 27 to 29 per hour.

Responsibilities

Respond to inbound automotive inquiries and tickets from the Dealer Network, delivering diagnostic guidance to dealer technicians.
Resolve automotive concerns through the prescribed six-step diagnostic process.
Provide technical support to colleagues in Quality, Engineering, and Technical Advisors as needed.
Escalate or communicate product issues to Quality, Engineering, and Technical Advisors when appropriate.
Offer information, data, and direction using all available tools and resources.
Access and research databases for relevant automotive products and repair information.
Obtain product information updates from liaison representatives or databases.
Follow up on existing tickets and close them once a resolution is achieved.
Maintain high levels of customer satisfaction through accurate and timely technical support.
Share product issues and insights with Quality, Engineering, and Technical Advisor teams as needed.
Document and update ticket status in accordance with resolution protocols.
Support continuous improvement by conveying feedback and technical findings to internal teams.

Requirements

High School Diploma or GED equivalent.
Minimum of 1 to 2 years of hands-on automotive repair experience, or a Bachelor's Degree, or a Technical Trade School Certificate in automotive-related fields.
Strong automotive diagnostics and troubleshooting capabilities.
Hands-on experience with vehicle repair.
Experience in dealer technical support or customer service roles.
Knowledge of automotive systems including engine, electrical, transmission, and brakes.
Problem solving and root cause analysis skills.
Familiarity with diagnostics and repair tools and dealer information software.
Intermediate computer proficiency, including Word and keyboarding.

Technologies

Microsoft Office Suite (Word, Excel, Outlook) and Teams
Dealer Information Software
Diagnostics Tools
Internal ticketing and call management systems
Client's North America Product databases

View full job page →

Automotive Support Jobs

Automotive Electronic Technical Support Representative

After-Sales Technical Support Engineer-Electrical Vehicles

Automotive Repair Technical Support Specialist

Get Automotive Support Jobs alerts