Greensboro, NC

Support Jobs in Greensboro, NC

5 jobs found

Include remote jobs

6d ago

Help Desk Services Analyst

City of Greensboro, NC Greensboro, NC

Greensboro, NC

6d ago

$54k - $97k/yr Full time Application Support Cloud Platforms Computer Skills

Apply Now

Job Description

The City of Greensboro, NC is seeking a Help Desk Services Analyst to provide technical support to users supported by Public Safety IT. This role serves as a primary point of contact for technology-related issues and supports mission-critical systems in a 24/7 public safety environment.

Key Responsibilities

Provide Help Desk support for more than 1,100 users
Troubleshoot hardware, software, and connectivity issues
Install, configure, maintain, and deploy computers, laptops, mobile devices, and peripherals
Diagnose and resolve complex technical problems involving hardware and software
Support Microsoft Windows operating systems and Microsoft Office applications
Assist users with technology-related questions and deliver exceptional customer service
Maintain accurate documentation of support requests and resolutions
Learn and support specialized public safety software platforms
Participate in a rotating 24/7 on-call support schedule
Collaborate with team members to improve service delivery and technology support processes
Provide critical technical support that helps keep first responders, emergency personnel, and public safety teams connected
Troubleshoot technology challenges, support mission-critical systems, and ensure users have the tools needed to serve the community

Required Qualifications

Associate’s Degree with 1-3 years of technical support experience working in a Help Desk environment
Experience troubleshooting computer hardware, software, and peripheral devices
Experience with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.)

Preferred Qualifications

CompTIA A+ Certification (highly preferred)
Two or more years of Help Desk or technical support experience
Experience installing, configuring, and deploying computer equipment
Experience supporting enterprise technology environments
Experience working in a structured, mission-focused, or public safety environment
Experience troubleshooting mobile devices, printers, and network-connected equipment

Technology Exposure

Microsoft Windows
Microsoft Office (Word, Excel, Outlook, PowerPoint)

Work Schedule and Environment

This position operates in a 24/7 public safety environment and requires participation in a rotating on-call schedule to provide technical support outside normal business hours as needed. The regular work schedule is Monday-Friday, 8:00 am-5:00 pm.

Compensation and Employment Status

Salary range is USD 54,102 - 96,814 per year. This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act.

Benefits

Medical, dental, and vision insurance options
Retirement benefits and pension opportunities
Paid holidays, vacation, and sick leave
Career development and advancement opportunities
Tuition assistance and professional development opportunities
Employee wellness programs and discounts

Additional Skills and Physical Capabilities

Ability to diagnose and resolve technical issues independently
Strong communication and customer service skills
Ability to quickly learn and adapt to specialized software platforms
Physical capability to lift and maneuver equipment up to approximately 50 pounds

Location

Greensboro, NC (onsite)

Minimum Experience

1+ years of relevant technical support experience (Help Desk environment).

View full job page →

11d ago

Technical Support Engineer - Automotive / Heavy Duty Trucks

Stefanini North America and APAC Greensboro, NC

Greensboro, NC

11d ago

$45 - $50/hr Full time Automotive Dealers Customer Support Dealer Training

Apply Now

Job Description

Stefanini North America and APAC is seeking a Technical Support Engineer specializing in automotive and heavy duty trucks. This onsite role supports dealers and stakeholders in Greensboro, NC or Hagerstown, MD by investigating complex technical concerns, performing root cause analysis, and enabling effective troubleshooting and workshop support.

Location

7900 National Service Road, Greensboro, NC 27409 (onsite)
13302 Pennsylvania Ave, Hagerstown, MD 21742 (onsite)

Role Responsibilities

The Technical Support Engineer provides specialized technical assistance to dealers and company stakeholders to support resolution of complex product technical concerns and workshop tools.

Provide technical support and problem solving for issues reported by the market.
Visit markets and customers when technical problems are reported and provide on-site support as needed.
Conduct root cause analysis for product quality issues, define containment actions when applicable, and follow up to verify solution effectiveness.
Utilize data acquisition and analysis tools to support diagnostics and issue resolution.
Serve as a specialist in Technical Support Engineering, typically requiring 6 years or more relevant experience to reach the specialist/lead level.
Provide onsite training for customer support personnel.

Expert-level knowledge is required to apply data acquisition and data analysis techniques to diagnose truck issues effectively, and to support troubleshooting and repair aligned with NA workshop service practices.

Required Experience and Knowledge

8 years or more relevant experience as a Technical Support Engineer, focused on specialized technical assistance to dealers and company stakeholders to resolve complex product technical concerns and workshop tools.
Expert-level knowledge of data acquisition and data analysis for diagnosing truck issues.
Expert-level knowledge of the design and development of Class 8 and other company truck powertrain, chassis, and electrical/electronic systems.
In-depth knowledge of truck troubleshooting and repair, including NA workshop service practices.

Compensation

USD 45 - 50 per hourly

Insurance Benefits

Dental insurance
Health insurance
Vision insurance

Application Questions

Will you now or in the future require sponsorship for employment visa status?
Can you describe your experience with conducting root cause analysis in the context of Class 8 truck powertrain or electrical systems, and provide an example of how you identified and resolved a complex issue?

View full job page →

1mo ago

Technical Support Engineer

ALTEN Technology USA Greensboro, NC

Greensboro, NC

1mo ago Closed

Full time Electrical Engineering Customer Support Field Service

This position is no longer accepting applications (closed Aug 20, 2026).

Job Description

ALTEN Technology USA is hiring a Technical Support Engineer for an onsite role in Greensboro, North Carolina.

Responsibilities

Deliver advanced technical support and resolve complex field issues
Diagnose and troubleshoot vehicle systems using data acquisition and analysis tools
Perform root cause analysis for product quality concerns and implement containment actions
Monitor the effectiveness of corrective actions and validate results
Support dealers and customers through direct engagement, including onsite visits when needed
Provide technical guidance and training to customer support personnel and stakeholders
Manage large scale technical cases or end-to-end processes with minimal supervision
Utilize ticketing systems to track, prioritize, and close technical issues
Collaborate with engineering, quality, and service teams to drive issue resolution
Mentor junior team members and delegate work as appropriate

Requirements

Bachelor's degree in Engineering (Electrical, Mechanical, or related field) or equivalent experience
8+ years of relevant experience in technical support, engineering, or a related field
Hands-on experience working with trucks strongly preferred
Strong expertise in electrical systems, including wiring and harness troubleshooting
Experience with diagnostic tools, data acquisition, and technical data analysis
In-depth knowledge of powertrain, chassis, and electrical/electronic systems
Experience in a test engineering or product support environment
Familiarity with workshop service practices and repair procedures
Ability to manage complex technical issues independently
Strong communication, problem-solving, and leadership skills
Willingness to travel as required

Compliance Notice

Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement

As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.

View full job page →

1mo ago

Technical Support Specialist

Combilift Greensboro, NC

Greensboro, NC

1mo ago Closed

Full time Customer Support Help Desk Phone Support

This position is no longer accepting applications (closed Jul 26, 2026).

Job Description

This onsite Technical Support Specialist role supports Combilift's USA Service Team from Greensboro, NC, delivering aftersales and technical support to the North American dealer network.

Responsibilities

Provide post-sales assistance and technical guidance to Combilift's expanding North American dealer network.
Troubleshoot and resolve intricate product issues via phone, email, or remote software access.
Ensure timely issue resolution and escalate when needed to expedite equipment repairs.
Collaborate with Engineering, Parts, Aftersales, and Customer Service teams to coordinate comprehensive solutions.
Support field technicians, dealerships, or service partners with advanced diagnostics and repair procedures.
Deliver high quality customer interactions and service excellence with dealers and customers.
Foster positive relationships with customers and dealers across the region.
Travel as required to provide on-site support and additional customer assistance.
Document detailed reports describing the support provided and any outstanding follow-up actions.
Identify recurring defects or trends and communicate findings to Engineering or Product Development teams.
Source, order, and track replacement spare parts using internal support systems and parts manuals.
Read and interpret mechanical schematics, electrical diagrams, and parts illustrations.
Maintain a professional appearance and a proactive, can-do attitude.
Apply strong problem-solving skills with meticulous attention to detail.
Convey solutions and required field actions to customers across North America via technical bulletins, product updates, email, and phone.
Maintain comprehensive logs of all customer inquiries and requests in the company case management system.
Coordinate with Production and Engineering to ensure accurate information is provided to customers.

Requirements

Onsite role based in Greensboro, NC with the ability to travel as needed.
Read and interpret mechanical schematics, electrical diagrams, and parts illustrations.
Strong problem-solving capabilities with high attention to detail.
Excellent communication skills to convey solutions and field actions to customers across North America via bulletins, updates, email, and phone.
Ability to maintain detailed call and email logs in the case management system.
Proficiency in identifying, ordering, and tracking replacement spare parts using internal systems and parts manuals.
Ability to work collaboratively with Production and Engineering to ensure accurate customer information.
Professional appearance and a proactive, can-do attitude.
Willingness to assist field technicians or service partners with advanced diagnostic steps and repair procedures.

View full job page →

2mo ago

TECH SUPPORT SPEC II

Guilford County Schools Greensboro, NC

Greensboro, NC

2mo ago Closed

$3,746 - $3,746/mo Full time Customer Support Help Desk Information Technology (IT)

This position is no longer accepting applications (closed Jun 21, 2026).

Job Description

Tech Support Spec II with Guilford County Schools is a full-time, 12-month exempt IT and technical support role based in Greensboro, NC, with a starting monthly salary of $3,746.

Summary

Tech Support Spec II at Guilford County Schools; a full-time, 12-month exempt classified IT and technical support position beginning at $3,746 per month.

Benefits

Full

View full job page →

Support Jobs in Greensboro, NC

Help Desk Services Analyst

Technical Support Engineer - Automotive / Heavy Duty Trucks

Technical Support Engineer

Technical Support Specialist

TECH SUPPORT SPEC II

Get Support Jobs in Greensboro, NC alerts