Greensboro, NC

Support Jobs in Greensboro, NC

3 jobs found

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12d ago

Technical Support Engineer

ALTEN Technology USA Greensboro, NC

Greensboro, NC

12d ago

Full time Electrical Engineering Customer Support Field Service

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Job Description

ALTEN Technology USA is hiring a Technical Support Engineer for an onsite role in Greensboro, North Carolina.

Responsibilities

Deliver advanced technical support and resolve complex field issues
Diagnose and troubleshoot vehicle systems using data acquisition and analysis tools
Perform root cause analysis for product quality concerns and implement containment actions
Monitor the effectiveness of corrective actions and validate results
Support dealers and customers through direct engagement, including onsite visits when needed
Provide technical guidance and training to customer support personnel and stakeholders
Manage large scale technical cases or end-to-end processes with minimal supervision
Utilize ticketing systems to track, prioritize, and close technical issues
Collaborate with engineering, quality, and service teams to drive issue resolution
Mentor junior team members and delegate work as appropriate

Requirements

Bachelor's degree in Engineering (Electrical, Mechanical, or related field) or equivalent experience
8+ years of relevant experience in technical support, engineering, or a related field
Hands-on experience working with trucks strongly preferred
Strong expertise in electrical systems, including wiring and harness troubleshooting
Experience with diagnostic tools, data acquisition, and technical data analysis
In-depth knowledge of powertrain, chassis, and electrical/electronic systems
Experience in a test engineering or product support environment
Familiarity with workshop service practices and repair procedures
Ability to manage complex technical issues independently
Strong communication, problem-solving, and leadership skills
Willingness to travel as required

Compliance Notice

Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement

As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.

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1mo ago

Technical Support Specialist

Combilift Greensboro, NC

Greensboro, NC

1mo ago Closed

Full time Customer Support Help Desk Phone Support

This position is no longer accepting applications (closed Jul 26, 2026).

Job Description

This onsite Technical Support Specialist role supports Combilift's USA Service Team from Greensboro, NC, delivering aftersales and technical support to the North American dealer network.

Responsibilities

Provide post-sales assistance and technical guidance to Combilift's expanding North American dealer network.
Troubleshoot and resolve intricate product issues via phone, email, or remote software access.
Ensure timely issue resolution and escalate when needed to expedite equipment repairs.
Collaborate with Engineering, Parts, Aftersales, and Customer Service teams to coordinate comprehensive solutions.
Support field technicians, dealerships, or service partners with advanced diagnostics and repair procedures.
Deliver high quality customer interactions and service excellence with dealers and customers.
Foster positive relationships with customers and dealers across the region.
Travel as required to provide on-site support and additional customer assistance.
Document detailed reports describing the support provided and any outstanding follow-up actions.
Identify recurring defects or trends and communicate findings to Engineering or Product Development teams.
Source, order, and track replacement spare parts using internal support systems and parts manuals.
Read and interpret mechanical schematics, electrical diagrams, and parts illustrations.
Maintain a professional appearance and a proactive, can-do attitude.
Apply strong problem-solving skills with meticulous attention to detail.
Convey solutions and required field actions to customers across North America via technical bulletins, product updates, email, and phone.
Maintain comprehensive logs of all customer inquiries and requests in the company case management system.
Coordinate with Production and Engineering to ensure accurate information is provided to customers.

Requirements

Onsite role based in Greensboro, NC with the ability to travel as needed.
Read and interpret mechanical schematics, electrical diagrams, and parts illustrations.
Strong problem-solving capabilities with high attention to detail.
Excellent communication skills to convey solutions and field actions to customers across North America via bulletins, updates, email, and phone.
Ability to maintain detailed call and email logs in the case management system.
Proficiency in identifying, ordering, and tracking replacement spare parts using internal systems and parts manuals.
Ability to work collaboratively with Production and Engineering to ensure accurate customer information.
Professional appearance and a proactive, can-do attitude.
Willingness to assist field technicians or service partners with advanced diagnostic steps and repair procedures.

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2mo ago

TECH SUPPORT SPEC II

Guilford County Schools Greensboro, NC

Greensboro, NC

2mo ago Closed

$3,746 - $3,746/mo Full time Customer Support Help Desk Information Technology (IT)

This position is no longer accepting applications (closed Jun 21, 2026).

Job Description

Tech Support Spec II with Guilford County Schools is a full-time, 12-month exempt IT and technical support role based in Greensboro, NC, with a starting monthly salary of $3,746.

Summary

Tech Support Spec II at Guilford County Schools; a full-time, 12-month exempt classified IT and technical support position beginning at $3,746 per month.

Benefits

Full

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Support Jobs in Greensboro, NC

Technical Support Engineer

Technical Support Specialist

TECH SUPPORT SPEC II

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