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Desktop Support Systems Analyst

IDEX Service Corp. Northbrook, IL

Northbrook, IL

Today

$36+/hr Full time Active Directory Application Support Av Systems

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Job Description

The Desktop Support Systems Analyst at IDEX Service Corp. provides high-touch Level 2 IT support for onsite and remote employees, with a focus on corporate headquarters in Northbrook and Downtown Chicago. This role supports executive technology needs, meeting room systems, and day-to-day endpoint and asset management.

Responsibilities

Provide Level 2 technical support for hardware, software, and connectivity issues
Support both onsite employees and remote users
Manage and resolve incidents using an ITSM system, ensuring timely resolution
Deliver customer service aligned with service expectations
Provide white-glove support to executive leadership and senior stakeholders
Prepare and support meetings, including live troubleshooting when needed
Maintain professionalism, discretion, and responsiveness at all times
Support Microsoft Teams Rooms and conference room technologies
Troubleshoot AV systems, including displays, video conferencing, and audio
Ensure meeting rooms are fully functional and ready for use
Deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals
Perform system imaging, software installations, and device provisioning
Support device refresh cycles and lifecycle management
Track and maintain accurate inventory of IT equipment
Manage asset lifecycle from procurement through disposal
Support audits and ensure data accuracy in asset systems

Requirements

Minimum 3 years in enterprise desktop support
Strong knowledge of Microsoft 365 (Outlook, Teams, OneDrive, etc.)
Experience with Active Directory / Entra ID
Hands-on experience supporting AV and conferencing tools (e.g., Teams Rooms)
Strong troubleshooting and problem-solving skills
Excellent communication skills with a customer-first mindset
Ability to support executive stakeholders with professionalism and urgency

Technologies

Microsoft 365
Outlook
Teams
OneDrive
Active Directory
Entra ID
Microsoft Teams Rooms
ITSM
AV systems

Work Environment

Onsite role supporting Northbrook, IL 60062 and Downtown Chicago locations
Flexibility to support occasional after-hours or business-critical events
Local travel between office locations required

Compensation and Benefits

Starting compensation of $36.00 per hour
Health benefits
401(k) retirement savings program with company match
PTO
Performance based bonus plan eligibility

Nice to Have

Experience supporting a corporate headquarters or executive environment
ITIL Foundation certification
Microsoft certifications (Endpoint, M365)
CompTIA A+ or equivalent

Role Focus

A high-impact role supporting critical business operations
Opportunity to work closely with leadership and improve user experience
Collaborative, team-oriented IT environment
Exposure to modern workplace technologies and enterprise systems

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