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1mo ago

Tier Two Technical Support

SAIC Aberdeen Proving Ground, MD

Aberdeen Proving Ground, MD

1mo ago Closed

$120k - $160k/yr Full time Docker Incident Management Information Technology (IT)

This position is no longer accepting applications (closed Jul 9, 2026).

Job Description

Location

Aberdeen Proving Ground, MD (onsite)

Salary

USD 120,001 - 160,000 per year

Experience

Minimum 3 years of relevant IT and information assurance experience

Education

Bachelor's Degree in Information Technology or Computer Science

Responsibilities

Provide real-time technical support for C5ISR TSIG Programs, including Picketline, TSPRING, and SCAMP, using remote access and specialized diagnostic tools as required
Support TSIG as a system of systems comprising persistent, non-persistent, and survey SIGINT components with a novel network transport layer
Deliver system and network troubleshooting with advanced diagnostics and anomaly resolution
Resolve escalated Tier 1 tickets to restore operations
Perform system recovery activities such as reboots and restoration after network or power outages
Restart mission system services and operating system services as needed
Create dataflow issue tickets and coordinate with external dataflow partners for problem resolution
Validate and troubleshoot RF data and related applications
Conduct network and application-level troubleshooting when RF is unavailable to sensor software
Collaborate with analysts to enable or troubleshoot specific signal detection and collection
Coordinate Field Support Representative (FSR) support for touch labor
Track and report hardware problems
Respond to Cyber Security Alerts and implement required actions
Respond to System Alerts and initiate the prescribed response plan

Requirements

Bachelor's degree in Information Technology or Computer Science, or an equivalent technical Bachelor’s degree with nine years of total experience; or 3-5 years of direct IT and information assurance experience; or other relevant disciplines, with additional years of experience substituting for a degree
IAT II Level certification aligned with DoD 8570
Certifications such as Linux+, Microsoft Windows Certified Administrator, or Red Hat Certified Administration
Experience with Windows and Linux operating systems
Fundamental understanding of virtualization and containerization technologies (KVM LKVM, ESXi, Hyper-V, Docker, Podman, Kubernetes)
Requires a TS/SCI security clearance to begin and maintain employment; a current Counterintelligence (CI) polygraph or higher is required; dual citizenship is disqualifying
3 to 5 years of IT and information assurance experience, including industry development contracting or DoW background
Ability to read and interpret network and electronic diagrams and troubleshoot system errors
Ability to create, manage, resolve, escalate and close ITSM tickets using tools such as JIRA Service Management or I-Help
Proficiency with Microsoft Office tools
Ability to build and maintain relationships with stakeholders at all levels
Experience with Red Hat Linux
Knowledge of SELinux security
Knowledge of ACL security
Knowledge of PAM
Bash scripting
Puppet
YAML
TCP/IP networking
DHCP server on Linux
DNS server on Linux and Windows
PXE and Anaconda provisioning
Active Directory
Niagara Files
Public Key Infrastructure

Technologies

Red Hat Linux
Linux
Windows
LKVM
ESXi
HyperV
Docker
Podman
Kubernetes
SELinux
ACL
PAM
BASH
Puppet
YAML
TCP/IP
DHCP
DNS
PXE
Anaconda
Active Directory
Niagara Files
Public Key Infrastructure
JIRA Service Management
I-Help

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